I have an iPhone 12 that needed a battery replacement. I called them on a weekday afternoon and…read moreasked if they had the battery available, and they did. They do not require appointments so I asked whether they would be able to put one in that afternoon and they told me that they could manage it so I headed over there. We filled out the paperwork and I dropped off the phone and it was ready in just about an hour. Pricing was very reasonable and the phone works much better than it did when I brought it in! They offer a one year guarantee on the part and they followed up the next day to make sure that I was satisfied

I went to Mobile Spot to get help with my new phone. Specifically, I wanted a strong case, so I do…read morenot have to worry about my phone. They did not have a case that fit my phone in store so one was ordered for me in a good color. With this strong case, I can feel my phone has protection. Also, I had several questions about my new phone. They answered all the questions in a friendly manner. I truly recommend Mobile Spot for help with your phone. Check their great products too. Mobile Spot is a great place to go for phone fixes. If you have questions about your computer (laptop) battery, they can help you too. E in Des Moines

I used to love going to this Verizon, but lately the sales reps do not want to help the customers…read more The sales rep Samantha was incredibly rude and wouldn't even tell us simple questions that were even stated online. Next time we'll be going to a different Verizon. Maybe you should too to avoid an encounter with Samantha.

I made an appointment at 8pm today and guess what, they dont care. The associate literally…read moreacknowledged that I had and appointment but helped a walk in customer instead. Why is an appointment offerred if it doesn't do anything??? Wow, maybe I chose the wrong provider....

My phone crapped out yesterday and I went through the ringer between online Apple support chat, US…read moreCellular, back and forth to burnout. After all options were exhausted, I go an appointment to come here and gave it fixed. Jamilla was a total sweetheart and confirmed that it was definitely a hardware issue. Rather than try to figure it out further or have me sit in for possible repairs, she gave me a brand new replacement. Soooo much better! A group of four other staff dudes entertained my kids with robots controlled by iPads, so they were outta my hair while I was with Jamilla. After all the headache of the past day with online support, my trip to the brick-and-mortar Apple was stress-free and amazing!

I would have to drive 45 min to have a repair done to Beats Studio Pro they said 200 and there not…read moreworth that or under warranty the problem is all over the internet static in left ear DO NOT BUY THESE

I have shopped and trusted Best buy for decades now. I found they always have very good if not the…read morevery best prices and the quality of the products and the service is unmatched. Definitely five stars!

I bought open box headphones for $98 and when i opened them, they had a weird brown substance on…read morethem. May or may not be poop. best buy check the product before selling it.

I've been with T-Mobile (including Sprint which T-Mobile now owns) for years...probably more than a…read moredecade, 15 years, or so... While I'm not a T-Mobile fan boy and haven't really been impressed by their customer services as a whole... I had a five star experience yesterday with a young gentleman names Paul at this location. I was in for a warranty replacement and was genuinely impressed with this young man's demeanor and the care he took for the customer service he provided. I've worked in IT support for 25+ years and I'm probably not the typical knowledge level of a customer he runs into day to day and minute to minute, but he quickly adapted from breaking down the basics to matching me at my more elevated level. I think this is a often overlooked skill when it comes to customer service. The abiliity to read a person and adapt to match them at the level of support they need. Too often support will talk over a persons head or infuriate you because you feel like you are being talked to like you are in elementary school... Within minutes Paul and I had just clicked. In full transparency prior to meeting Paul my experience with T-Mobile hadn't been great. Two or three calls with T-Mobile and a back and forth with Assurant who manages the insurance for T-Mobile now... It wasn't great. But Paul was the shining light at the end of a long dark tunnel and he deserves to be recognized as such.

Excellent service and personnel are more than willing to be of assistance. Programs offered are…read morereasonable and of quality.

Cracked less than a month later, AND I did not even drop it, and it cracked. DO NOT GO HERE…read morePaid $300 and did not even last

Good food, good service and able to have conversations with friends you are with. The Fix is clean…read moreand a pleasant decor and the friendly service makes you want to return.

McKayla made me feel like I was in trouble. I felt like a 2nd grader at the principals office after…read moredoing something very wrong. When in reality, I just wanted a new phone. She gave me a disgusted look when I put my phone on the table. "You don't have a screen protector? That'll cost you $850. Your phone is worthless" she said in a condescending manner. My hope is anyone at the mall looking to get a new phone voids this store like the plague. I've been a loyal customer to US cellular for decades and even thought Verizon was the light at the end of the tunnel after this interaction. To wrap a bow on this, I did not end up getting a new phone. I've been to this location multiple times this month as "the monthly deal" keeps changing. It has never changed in my favor. I don't think anyone working here knows what deals are going on. Please read this as the honest truth. Don't go here.

This store is amazing and so helpful! The team is absolutely the best! I've worked with everybody…read morefrom Brian to Dylan and Steve and all are incredibly professional and always willing to help! I will never go to another location!

I went in there today, per my phone carrier, to simply have a cracked screen repaired. I waited 2…read moredays for this appointment, I was there promptly and 1st thing when they opened. After waiting an hour, hour and a half (not a big deal, i would have sat there all day if need be), I got my phone, tipped them, and left. We didn't even make it to the hyvee by there, and my phone had some weird icon I had never seen, Google said 1 of the things it could indicate was overheating. Then when we got to Hyvee, i tried to charge it with the wall plug and my portable charger, and it would not charge. I took it back, and they told me they now would have to order a new part and it would be Friday. Friday. They, somehow, got it charged to about 85% and sent me on my way, with a warning that the charge wouldn't hold long. I had been waiting for this appt, now with 2 NEW problems, that I did NOT have before, have happened, And I would need to wait until Friday. I was DEVESTATED. I was absolutely sad, but what else could I do. I left and went to the Tmobile that sent me there, and they got me set up with a whole new phone,since it was NOT broken in THOSE 2 areas when ai went IN the CPR store. THEY were AMAZING, the referall being forgiven. I am SO grateful that THEY went above and beyond. I realized this afternoon that I forgot my portable charger at CPR, so my husband went to pick it up. He got home and Inormed me that "they were willing to work with me, but I was a little rude to them on the phone". Are you KIDDING me? I was so upset I had to have a now, even MORE broken phone , ANOTHER 2 days for things that were NEWLY BROKEN. When I called to ask about it, I ABSOLUTELY was NOT "rude". I was devastated, confused, EXHAUSTED, unsure WHAT i now needed to do. I was not rude. I am so shocked and SAD that THIS was how I was treated. T-MOBILE got me set up and thank goodness for them. I will NEVER refer ANYONE to these people. Telling him I was rude, I didn't cuss, I holding back tears trying to figure out the bus system out there, because I have only been to Valley Junction 4 times. I have a traumatic brain injury and that phone is my lifeline. I was scared and shocked that NOW my phone was broken in 2 ways that it wasn't before. He tried to tell me "well when you dropped it, that must have been how it broke". So I guess I am "rude" because I told him that "no. I cracked the screen 2 days ago and there has been no issues at ALL with the charger or the thumb sensor. Somehow had been charging with NO issue. I guess I'll see you friday". If you do something wrong, own up to it. It isn't the end of the world. But Messing it up, then acting like I am a jerk for being shocked, it's not ok.

Went in for ZAGG Warranty repair. The guy who installed the new glass ($5 install fee) trapped…read moredirt under the new glass. The intimation was that if I wanted him to start over I'd have to pay again. So I'm paying $5 for someone to install it as well as I could. No offer to replace to make it right. Will never return.

Ashley, Nick and Tasha were very nice and friendly. I really recommend going to T-Mobile at Jordan…read moreCreek

Want to ruin your day? Simply walk into this T-Mobile store in Jordan Creek Mall. Unlike the…read moreVerizon store next door which was packed, this store was empty except for 3 employees -- all of whom were too busy on their own phones to acknowledge our presence. When they did acknowledge us, it was as though we had intruded upon their time. Wasn't just one-time thing -- a visit a week earlier was same customer service: sullen, discourteous, arrogant, especially dude at far left in this photo. He ruined our day so I guess it's only fair that we should ruin his. NOTE: I wanted to give 0-star rating, but that's unavailable, sort of like the employees in this store.