Great friendly customer service. Everything was done quickly and smoothly. Great staff with great…read moreprices

From the owner: Visit the T-Mobile store in Rockford and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2430 Charles Street can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I was greeted by the most friendly person once I entered the store! He handled the return with…read morecomplete professionalism. I couldn't have a more pleasant experience!

Worst experience ever!! I sent my son to return my cameras in and my touchscreen for my home…read moresecurity service. I was told by a xfinity rep that I could send my son to return my equipment as my work hrs do not allow me to make the 45 min drive to the xfinity store while they are open. They allowed my son to turn in the touchscreen but stated that "I had to be the one to return the cameras because it was my account?!" I was on the phone with my son and asked my son IF the customer service rep could verify me by phone. His response was no. I have to bring it in person!! Thanks for making it hard on me to return equipment that I can't even have xfinity install!! VERY DISAPPOINTED!

Wish I could give 10stars walked up to ask if they fixed charging ports. And boy let me tell you…read morewhat he had it fixed super fast and helped me find a case that I love!!! The quality and price for the pair was a steal! Lol But for real I highly recommend this little shop for anyone that needs work done on tablets phones computers etc they are amazing!!!!!! They exceeded my expectations and went above and beyond.

I was pleased with the service that provided. Replaced a iPad screen return it faster than told at…read morea reasonable price.

I brought my 22 Ultra in for a screen repair. They did not inform us that they would be using…read moreaftermarket parts. upon receiving the phone the back plate is separated from the back. A problem that I originally did not have. The screen now has a border around it and is not operating correctly for a Samsung 22 ultra. Upon calling them they admit to not informing us that they were using aftermarket parts, saying they assume everyone knows that it's aftermarket parts and said it was no problem for me to pay the difference and get what I expected in the first place. I told them.it was dishonest for them to not inform us upfront that it would not look like the original screen and worse off for them to try to charge us more money to make it right. The workmanship is another issue. The fact that the phone come back with a different issue than it came in with is uncalled for. In the end they offer a refund to put the original (broken) screen back in and wave the service fee to fix the backbplate. In all their shady business practice from the start to the end and poor workmanship is grounds for the 1 start. Beware being swindled by this company.

From the owner: Broken device? #WeCanFixIt. We repair Smartphones, Tablets/iPads, PCs, and Laptops.read more

Great customer service, the employees were very nice and helpful towards me. The wait in line was…read morenot bad at all. Plus I been a loyal customer with T mobile for over 10 years with no complaints or problems at all.

So thankful for the help I received at this location the evening of 7/26/20. I went in feeling…read moreguilty because it was close to closing time, but the staff couldn't be more friendly and helpful! They fixed the issue with my phone quickly and professionally. I highly recommend this location!

Got exactly what I needed with good help from the ladies! Good prices, knowledgeable sales…read moreprofessionals, and clean store! Thank you Stefani and crew! Sincerely, All Smiles

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Rockford store today.

Knowledgeable workers help you there when picking a new device or if you have a product that needs…read morerepair.

horrible experience at this store I would not recommend. They promised to pay off our devices with…read moreour previous carrier if we switch over to at&t. We switched over gave them our last bill and information needed for the phone pay off amounts. almost a year later we have not received anything anytime we call the 611 # they say nothing was ever submitted. Now when we go into the store nobody wants to help they only give us all these numbers to call and figure it out ourselves the manager sucks apparently she doesn't know how to do anything. I would 100% stay away from this store.

was at the Rockford location we bought and returned a phone case they watch us like a Hawk and…read moretreated us so poorly. I will never be a Verizon customer again. I was with Verizon for several years and the way they treat customers at that Corporate store on East State Street in Rocford is ridiculous.

For most everything I would recommend this location…read more But until they replace the current business representative Connor, I would highly recommend you go elsewhere for your business needs. My wife and I had the unfortunate experience of working with him when he stated he could move us from a personal plan to a business which w old save us money. We were excited to save money as anyone typically is and moved forward. Prior to the end of the transaction he stated to us what are bill would be with turning on Autopay. Yet when we received our bill, his statement was far from the truth. We in fact saved no money and our bill was about $70 higher per month than we were paying and $140 more than he said we would be paying. Upon contacting customer service we were advised to go into store to discuss this with Connor and his manager. That's what we did. A sales rep and floor lead explained it would require getting Connor and his direct manager involved to resolve the many issues that he had created. Well Connor reached out and is now stating that isn't what he said and I advised I wanted to speak with his manager and we could all sit down to discuss the issues. Connor advised that his manager does not get involved with issues or customer service. So who holds him accountable for his actions? I can no longer get my old plan back. The option presented to me by Connor is to return my equipment if I want the bill to be what he stated. During the conversation I was polite yet direct about what he did and that he was not honest with us at the time. He then attempted to tell me to stop yelling, which I was not I was currently at an appointment with my wife and am not the type to yell. He chose to speak to me in an unprofessional and condescending tone to which I continued to request a manager. Should his manager care I have this in text a proof as well. I've spent hours on the phone with support for them to try and fix the issue yet there is no complete fix now and no one apparently to hold him accountable for his actions. In the end he is another sales rep looking for a pay day, doing things without permission or accountability. I have had no issues with Verizon in the past and because of supports great service I hold no ill feelings towards the company. The issue is in Connor being allowed to do and say whatever he wants to in order to deceive customers.

Personally, I think they are great. I was set up (not) at another store that covered up the…read morenecessary info I need to link up on line. The very information required to set up my service was covered up intentionally with info not needed. I went to T-mobile on E State str., the ripped off that fake info and showed me what was underneath and how to use it - it worked.

Left me standing in doorway while employees chatted. After 20 minutes they ask what i need, i…read moreexplained the power button fell off phone - Only to be told the store no longer provides tech support. Told to go to Batteries & Bulbs store for service. B&B told me i had to go back to Tmobile to file a claim. Tmobile manager then told me they can't file claims and gave me a phone number to an automated claim service that charged me $99. (I've already been paying $$$ for phone insurance.) Tmobile is the worst.

I purchased an iPhone15 pro max about 2 months ago, and while the service was great while I was…read morethere, my phone works great and the transaction went smoothly, the owner of the shop has been harassing me ever since. He gave me his number incase I needed any help and quickly got hateful upon realizing that I had a boyfriend at the time. This screenshot isn't even the meat of the amount of random texts and disrespectful messages I've gotten from this man, Azzi I believe he said his name was. I do no not know this man outside on a personal level at all, I conducted business with him when purchasing the phone and that was it. Now I'm being harassed lol.

From the owner: Specialise in phone repairs. We buy and sell phones and game councils and much more. same day…read morerepairs.