Worst experience ever!! I sent my son to return my cameras in and my touchscreen for my home security service. I was told by a xfinity rep that I could send my son to return my equipment as my work hrs do not allow me to make the 45 min drive to the xfinity store while they are open. They allowed my son to turn in the touchscreen but stated that "I had to be the one to return the cameras because it was my account?!" I was on the phone with my son and asked my son IF the customer service rep could verify me by phone. His response was no. I have to bring it in person!! Thanks for making it hard on me to return equipment that I can't even have xfinity install!! VERY DISAPPOINTED! read more

I was greeted by the most friendly person once I entered the store! He handled the return with complete professionalism. I couldn't have a more pleasant experience! read more

My boyfriend and I went in to upgrade our phones. The sales guy kept making us offers for watches and iPads and when we went to get them, they said the offers don't apply to me. When I gave them my information, they said that we did not have service with them. After 10 mins of searching I guess they found our account. Then the guy who was helping us switch our phones over mixed up our phones so when we finally left after some hours, I was getting my boyfriends calls and he was getting mine. The guy was watching videos on his phone and seemed distracted so I wasn't totally shocked. When I called to switch the numbers, he had not entered our information so it was mass confusion. I've currently been on the phone for 3 hours.. this is CRAZY! No one knows how to fix it. We both run businesses off our phone so you can imagine our frustration. There must have been 8 or more employees standing around socializing but I had to keep going to get them to help us. Terrible experience and it's not the fist bad experience I have had with them. I pay over $400/ month to these people, you'd think you could get them to pay attention. read more

I had to replace my Android phone with a new one through Xfinity. They sent me the new phone, so I took both the old and new phone to the store on Mulford Drive. I was first assisted by one technician, and then he had to step away. Another technician, Justin, came to finish the transfer of my data. The first transfer failed, but then he very patiently did a reset of the new phone, and tried again, and was able to transfer my old phone data to my new phone. Justin did a great job, and was very thorough. I checked out the new phone before I left, and everything seemed to be working fine. I am very grateful to Justin for his patience, and diligence in getting my transfer completed. Thank you! read more

I'm a Senior and a 20 year customer of Comcast/Xfinity, and a veteran. I just found out that the company offers discounts on services for seniors. My issue is that Comcast offers a discount for seniors, but the closest Xfinity store is 30 miles away and I am not completely mobile nowadays, and also it's impossible to speak to a real living person anymore they have an army of Bots that hardly speak English, and the company apparently won't take any of my documentation by email it seems, even though I have a Comcast.net email address. read more

Worst customer service experience ever. Thomas, Lisa, and manager Chad all dropped the ball. Not to mention getting turfed around for over an hour by the call center. I don't know what's worse. Their incompetence, or just how much they don't care. If it weren't for the monopoly Xfinity has on internet service in our area I would drop them in a heartbeat. The only reason it's a one star review is that you can't select no stars. read more

Worst business model ever!! Refuses to take phone payments! WHAT?! YOU WON'T TAKE MONEY? Well guess what, I Refuse to pay online!! It makes it extremely difficult to pay online when there is no internet as well. IDIOTIC!! read more

Xfinity Mobile - Mobile Phones Near Me - Rockford, Illinois

Xfinity on East State street is filled with the most rude people who have no customer service skills. I had already canceled my service with them and was trying to pay a bill , which I don't think I even owed for $43.12. They won't let you pay cash or check, you have to use a card. I already canceled the card because they keep billing you even after you cancel service so it was the only way to stop them. Now they said I had to go out and get a new credit card and give them the number for it or they will turn me in to collections. They are ruthless and will stop at nothing to get their grubby hands on your money. They the worst manager I've ever had the displeasure to talk to, she arrogant, rude, and disrespectful to seniors and basically tells you there's nothing you can do about it and laughs in your face. I hope if she ever has a problem with something in her life, that she will end up dealing with someone just as ruthless as she is. I will never step foot in that store again. read more

We returned a security camera yesterday and the agent that took it from us failed to process it and it's still on our bill; we've been on the phone for two hours with Xfinity trying to get it removed!! The agent took a very long time, then sent us a receipt, refused to give us a paper receipt, and sent us the incorrect information. Very upset with your retail location service. read more

Unfortunately Yelp won't let me rate zero stars or I would. Absolutely horrendous experience at this store and it's tech support. We took my 83 year old father there to pick up his wifi and cable box and they talked him into switching his cell provider over to Xfinity by simply switching out the SIM Card. Instead of making the sim card switch at the store as requested they made a mistake and selected an option to mail it to his house, leaving my 83 year old handicapped father in law without a working phone until a SIM card showed up. When requested to cancel the order and correct it or simply provide a loaner phone temporarily, staff basically said there's nothing they can do about it and there are no other options available. Employees seemed more concerned with getting to the next poor individual that was waiting for over and hour. read more

I moved to Rockford the end of September-I got Comcast the end of the month-it took two guys to deceide what to do-I used the service in October and in November my service was cut off-no one would tell me why-only I owed a back fee and that had to be paid before I could talk to anyone. This is extortion-the min. That I could pay went from. $167.00 to $230.00 in one dayNov. 16. I want to watch cable-I recently moved here from Phoenix and I had Cox cable they had more free channels than up here ,example Sundance. I would never recommend this company-they have a stranglehold and take advantage of their customers Linda Roy Machesney Park, Age 72 and physically disabled--by cutting off the router-I do not have access to my computer or smart phone. Thanks for caring Comcast- read more

Xfinity Mobile - A pissed off cat! - Mobile Phones Near Me - Rockford, Illinois

Decided to slowly raise my bill and Hulu to my service that I never wanted. My bill was 85 than jumped to 112 a month. After a few months they jumped it to 135 a month. What a rip off. Don't trust these guys ever. When I called all I got was a run around. No body could tell me anything about why or what was going on. I canceled my service. Anyone that wants Internet I suggest looking some where else read more

I hope you treat your clients more honestly and ethically than your location in Rockford, IL does their mobile customers. Monday will be their only chance to undo the errors and/or scams they have tried pulling with me, or I will then send my Fedex packet to corporate. Screwing over a 7 year customer is bad enough. Screwing over a man as totally disabled in his spine as I am is much worse. Thinking that the store management can ignore criticisms on Google Reviews of their 6244 Mulford Village Dr. store won't matter when they do it to a journalist who still hasn't really retired after 32 years, most of it abroad is potentially a career-ending mistake. When their problems they cheated me on are resolved by corporate, I will then most likely switch my internet and mobile to US Cellular; each store has its own telephone number, answers them promptly, Live chat customer service was quick and human, and did not take 2+ hours online with 6 people in India, and on their corporate website all the executives have their names, positions and LinkedIn contact information available to just contact them directly. (And of course, just like all others who complain, they send a link for a non-human chat that resolves nothing -- just like the phone number. A Fedex next day packet to key players at corporate might be effective...). read more

The worst possible service I can imagine. The idiotic rep sold me a phone and watch without the features I wanted and without even asking how many GB I needed in a phone. I had to bring both back the next day, and because I was returning them (due to his lack of knowledge and experience), I was told I wouldn't be able to return or exchange them for any reason. It was only after purchasing the watch that I found out a new watch was coming out two weeks later, but I couldn't upgrade because he'd already sold me one without the features I explicitly said I wanted. AVOID AT ALL COSTS!!!!!! read more

Service is okay and friendly enough. In terms of offerings of products and services it is what it is. Cable is inherently expensive so I don't have much to say about it. The one thing I can say the Xfinity store is kind of what you get when you splice a cellphone store with the DMV. You see EVERYBODY there, and you can expect to wait for some time. Still, this location is much better than having to go downtown. read more

After personally visiting this establishment I have concluded that the reviews resulting in a 1.5 rating are indeed a reflection of this atrocious experience. I walked into this petty excuse of an "Xfinity" store only to be greeted by a lady who seems genuinely angry at life and was extremely rude in checking me in. All I wished to do was simply purchase a device but in order to do so I had to get checked in by an underfed failed cosmetologist mid life crisis woman. I then waited over an hour before any of the representatives even bothered to call my name. During this one hour of waiting (Yes, I really had that much time to suffer) I witnessed countless people walk in and out get rudely checked in. It seems that the more business this place had the ruder this lady became. If I squinted my eyes and tilted my head I swear I could see devil ears and a red tail. I then began to wonder if I had walked thru the doors of hell. My body began to sweat and my thirst became stronger as time went on. The hot flames of this horrible customer service had finally got to me. The amount of sweet old ladies that had been "checked in" and verbally abused broke my heart. They didn't deserve to experience damnation so soon. Ok, but In all seriousness this place is very slow and has an extremely rude attitude towards customers read more

Xfinity Mobile - The gates to an eternal punishment - Mobile Phones Near Me - Rockford, Illinois

Just walk away! Customer service (on the phone)is the worst I've ever had! Ask every question you can before signing on the dotted line! 2 days, 9 calls, and 4 hang ups. If I could I would walk away! read more

I had the worst experience! My iPhone would not receive android messages correctly. They know about the issue but don't know how to fix!

Should be NEGATIVE stars. This company has refined expertise in keeping customers from customer service. My family moved from the area and we have tried diligently for more than 12 working hours to reach someone at Xfinity Mobile and get our phone numbers released. More than (3) of those hours have been at another cell phone provider. The internet locked me out of the account, notating that they were under development making changes. Phone assistance was non existent as it advised to use the chat system. The alternative phone provider was transferred (3) times and told the numbers would be released in 12-24 hours. We were solid customers for more than (7) years and to be treated with such poor service is met with our total dissatisfaction. If you have Xfinity Mobile, be prepared for EXTREME DIFFICULTY in ever leaving this service. read more

Hello, I have a recent bitter experience with Xfinity Mobile. I joined Xfinity Mobile in January 2021. A few weeks later, I found an ongoing promotion for new customers -$300 off phones, where you get the discount over the next 24 months. I called Xfinity sales in the first week of March 2021 and explained that I already joined Xfinity and asked if is it too late to get the promo. They were helpful and said yes, you are still eligible for the promo! The Xfinity sales agent helped me placed the order for an iPhone 11. In the following seven months, I was getting the promo credit each month. Last month September 2021, I had connectivity issues, so I called Xfinity customer support. They said that they would try reseting my line and the phone's SIM card and see if that would work. I'm not sure if that has fixed my connectivity issue as I had a few other calls that dropped but noticed the following week that a promo credit for my device is no longer there on my upcoming billing payment. My bill was slightly higher. I called right away to let Xfinity know that the SIM restart caused my promo to be deleted. They said that they would take care of it, but nothing changed on my bill. I called a few more times, but they were passing me from one department to another. It didn't seem that they could fix the billing mistake. On the last call yesterday, October 5, I was told that I was never eligible for the device promo. As a courtesy, they will not ask me to return the credits already received but will pay the total price for the iPhone device. Ridiculous! They want to make me pay for their mistake. I was offered the iPhone by the Xfinity sales team under a promo and called later to fix the connectivity issue. The next thing; they are removing my promo. I said, ok, I would like to return the phone and get my payments so far, but that doesn't seem like an option. I have spent so many hours on these calls. Each call is an average of an hour and thirty minutes. I am determined to have everyone else understand how Xfinity and Comcast operate and how they treat their customers. I still can't believe that they want me to pay for their mistake. Very disappointed! Xfinity, shame on you! You do not deserve a place in the mobile market share. Thanks, Xfinity (very disappointed) customer read more

The actual service is pretty good however getting to your account info is almost impossible. Can login on a windows computer and the app is down more than up. read more

Stay away from them! Sure the plans are cheap, but it's like getting generic macaroni and cheese! Customer service stinks. You will wait for a "technical agent" for hours. Then they transfer you to the supposedly "advance technical agent", whom is nothing more than an advanced technical dummy. They cannot port over numbers correctly. They can't fix a problem. I have spent over 12 hours on the phone with them, most of it waiting in their queue...and they still haven't been able to correct the issue. I filed a complaint with the Better Business Bureau, which they will probably ignore. Customers are not their top priority. read more

Their customer service is HORRIBLE. I called with a cellular connection problem and it takes several minutes just to get to the right department. They ask for the same info repeatedly. Then when I finally get to someone who sounds like he might be able to help he asks if he can put me on hold. I tell him I am constantly disconnected and then have to go through the same process. He tells me that if we are disconnected he will call me back immediately. I ask him to repeat the number he will call and he gives me the correct number. Then, no surprise, we get disconnected and no call back. They are awful. read more

Mobile website doesn't work, mobile phone service has a lifetime wait with no option for call back. Your a communications company that has a tough time communicating.... ! read more

Be careful when purchasing phones through Xfinity Mobile. Their 14 day return policy starts when they ship the phone. They don't tell you that on the phone. And even if you are able to send the phone back, they will determine that you damaged it. Cell service is not great either, I only got two bars most places and had several dropped calls. read more

Xfinity mobile is very affordable. I checked out there prices but I can't leave current carrier until our phones are paid off.

I receive my Samsung S21 plus from Xfinity mobile August of 2021! From day one I have been having issues! Here we are 8 months later I am still having issues!!! During this time. I was diagnosed with cancer, went through surgery, chemo and radiation!!! All while still calling them to fix my phone never once did anyone offer credit nor did they offer to send me a new phone. But, I kept paying. Well, today I spoke with Josh in corporate and he asks me why didn't I use the insurance????? Well, I said to him. Are you asking why didn't I use the insurance to have a phone that wasn't working properly when I received it from your company and pay a deductible of a hundred dollars to get get fixed? He said yes! Unbelievable!!!! Then he tells me the warranty has expired for them to send me out a new phone! Wow! Well I've only been calling since day one! This has been the worst experience ever! I explained to them during my treatment my famil was reaching out and I was not responding because I wasn't getting messages. He was so smug and rude!!! I will never use their service again!!!! I an going to start looking for a new company!!!! Don't get their service!!!!! read more

Comcast is a disaster! Most agents I have talked to are sympathetic and helpful, but they are also victims of ridiculous corporate policies! Over the years I have had to deal with many issues, from multiple errors in billing, to equipment problems, to unconscionable policies like their current seasonal program! For years I have chosen a service package that included TV, phone, and Internet, and to place that on a seasonal status was costing me an unconscionable $42+ a month. That figure included a ridiculous, double figure "Broadcast Fee/tax" even though no services were being utilized, and I was over 1500 miles away! This year I chose to permanently drop the phone, and resisted their trying to pressure me into accepting their "normal" seasonal charges! Finally, after almost an hour of double talk I secured a package that leaves the Internet "connected" but unusable, and because I will not have to turn in the modem it will cost me $8 a month! When I return I will have to renegotiate all services from scratch! Fortunately, I have COX cable at my winter residence ( much better service, packages, and less expensive), and their "seasonal" charge when I am not in residence is a simple $10 a month, the cost of keeping the modem in place! I can also start/stop the service at least twice a year with no penalty! Comcast could learn a lot! Bottom line, even though the individual employees do their best, without a doubt Comcast is the worst managed service company I have ever dealt with. It's a shame, the right hand seems to have no idea what the left hand is doing, most of their services are expensive and troublesome, and their phone service and assistance very problematic! They have already driven many of my tech savvy friends to drop all services but the Internet, and go the HULU/ROKU/Fire Stick route. Just had another incident, I went on seasonal Dec 8th, but got a bill for a full month's services today! When I return to Illinois I am going to take a serious look at switching from cable to satellite! Not what I really want to do, but enough is enough! read more