I took in my PS5 Dual Sense Edge controller that was having stick drift to customer service to…read moreinquire about getting it fixed or other options. When Diego overheard my conversation about my issue he saved me from having to purchase a new controller by suggesting I purchase a new analog stick for $20 rather than $200. He went on to check in store for product and was able to find one available in store and walked me through how to replace it. Huge shout out to Diego your kindness and patience meant a lot to me! The world needs more Diegos!!!!

Their AI answering system literally hung up on me and said let's get you the support you need right…read morebefore they hung up. There was no option to speak with customer service or an associated in store.

Isaac and Carlos were very professional. Installation was…read moresmooth and we are happy with the service. Now to try this new dishwasher!

OUTSTANDING......ABT ELECTRONICS My 92-year-old mother's TV…read morewas no longer working. My mother is severely disabled and cannot leave the house unassisted. I called ABT and spoke with Lou (his direct # 847-954-4140). I did some research before I called and liked the Samsung 55." 4K NEO QLED, originally $1,297.99, on sale for $897.99. Lou stated, "They had a sale starting tomorrow (Saturday) and that he could sell it to me for $651.00." Great! Lou said he could have it delivered next Tuesday. I explained my mother's situation and asked if it could be delivered tomorrow, on Saturday. Lou said, "I'll make it happen." Now that is exceptional customer service! Josh Hoffman was the technician who delivered and set up my mother's new Samsung TV. Josh programmed the Xfinity remote to the new TV, and my mother accidentally hit something that made the TV verbally announce everything she did. Josh asked if she wanted that, and my mother said no. Josh was quick-witted and a comedian; he had my mother laughing. You certainly can tell when an employee loves their job! THANK YOU SO MUCH, LOU AND JOSH, FOR MAKING THIS PURCHASE GO SO SMOOTHLY AND ENJOYABLE FOR MOM!

Have been shopping at this awesome store for the last several years and I had my first problem ever…read morewith a few missing discs on my purchase of Blue Bloods the complete series. Even though I purchased this over a month ago I called today and Josh put me on hold to check the back and couldn't find the missing discs but he offered me a partial in store credit which really made my day! He went above and beyond with outstanding customer service! I love this store so much and always tell everyone to check out this GEM of a store on State Street in Rockford for great RETRO dvds, vintage toys and tons of cool stuff! Check them out for great merchandise and fantastic customer service! customer for LIFE!

Wow things have certainly changed. There was a time I could walk in here and find some great DVD or…read moreBlu-ray. Nope not anymore. Spent over an hour really searching and it's just dreck. The so called "horror" section is absolutely worthless. It's a shame.

This company is amazing!! They care and provide for a homeowner as well as huge corporations!…read moreFriendly, knowledgeable and affordable!! I will continue to use CTEC Shack!

Oh my goodness this is a treasure trove of a store. They have something for everyone here. Worth…read more while to stop in and ck it out. They have local books and security cameras, antennas and more. Thank you for all your help!

Jerry's was a great shop, no longer. He had several radios of mine in his shop to sell on…read moreconsignment and 2 radios for repair. Radios were sold and I have received any money not even received the 2 for repair. In my eyes he I a thief.

Can we give 25 stars? No? Well, 5 it is then. Went in needing a peak and tune and wanted to have…read morenew coax ran. Jerry was ready. His son comes out to the truck and does the coax while Jerry works on the radio. Both of them exceeded my expectations. They tested the coax I had and it was in good shape so we didn't need to run new coax. His son put the new antennas on and tested them out...no charge for the labor. Inside, Jerry went thru my radio and fixed a problem with the meter without me asking, no extra charge there either. Their prices are more than fair and their work is exceptional. There are so few CB shops around this country and fewer that provide such quality service with a friendly and helpful atmosphere. Come by here and make sure yours is working as good as it can!!!!

I was having a rough time with a brand new I phone Pro max & The Apple Store in Schaumburg did not…read moreset phones up with consumer cellular. This ea very frustrating not being a young person born with a natural ability to just handle these things. Aaron their "Tech guy" was great !!! He got me up and going nothing to it & made me feel very comfortable rather than a moron Thanks Aaron for doing a great job Very Thankful , Jon Paul Agustsson

This Machesney Park Target was always excellent. Not sure what happened, but this last year or so,…read moreit's always filthy, out of many items, staff is rude & lazy overall, and has a completely different vibe. Feels like Walmart now, which is a huge disadvantage. Had a good thing going, but it's disintegrating. Also hate to see Target no longer carrying most organic foods & clean products. Seems they've lost sight of their core demographic & are catering to the whims of politics & culture. Unfortunate.