Five stars for personnel and service... when they are open…read more Zero stars for the many times I have arrived at the door only to be greeted by a sign "Temporarily Closed" or suddenly modified hours. I have a safe deposit box there and when they close for a week with no warning like they had when I arrived today, I'm out of luck, not to mention wasting the drive there. It's not the fault of the people who work there, they are great. But I can't recommend your counting on this a physical branch to do business in person.

terrible customer service! I called to meet with a Notary Public and the first appointment I was…read morestood up. today I was told it was a 30 min wait!

Ulicess is the man. Knowledgeable, professional and he takes care of things QUiCk. A true asset to…read morethe branch. Give this man a raise.

Shady company. Will not disclose hidden fees and throw their hands up when they get caught. If you…read morehave this bank, watch your account CONSTANTLY because they like to take your money whenever possible! I'm trying to feed my family, not pay for your new yacht!

We are BECU members (live near Seattle, WA) and were happy to find this credit union…read more(surcharge-free ATM!) in South Lake Tahoe. We arrived a little while before they opened so we just used the ATM. Why 5 stars? The ATM was even easier-to-use than BECU's!

The people that work in the local branch are friendly and helpful. Unfortunately, the online…read morebanking has developed an issue that is making it impossible to pay bills through the bill pay or even get into bill pay. First it was an issue getting into bill pay in Chrome. Customer service said they've been having problems with it, but their only solution was to use Safari. So I started using Safari and then the same issue came up. The issue Click on Bill Pay and this notice comes up: Cookies are blocked. We noticed your browser doesn't allow cookies. To access Bill Pay, you must change your browser settings. After you complete your changes, close your browser, reopen it, and sign in again. If only that were true. I made sure both Chrome and Safari are set up to allow cookies and pop ups. Then I closed the browsers, reopened the website and signed in. Still the notice came up and wouldn't let me into Bill Pay. I called Sierra Central a second time, when Safari had the cookie issue. The customer service person knew nothing about the issue. She had no idea that it was an issue that a lot of people have been having. At least the agent who I talked to first, about Chrome and the cookies, knew it had been an issue. So, not only has the issue not been solved, it's spread to Safari. So as a quick fix, I set up online pay on each of the websites I do business with (credit cards etc...) If this issue isn't solved soon, I'll need to change banks (or credit unions).

Service was quick, friendly and efficient. It's not always like that here…read more The line only had a couple people and they had 2 tellers working.

Worst branch Ever. The employees are rude and waste your time, while the management is even more…read morecondescending and pretend to do a job. They should just close this branch because these people make the company look bad.

10 Stars if possible. Great group here. Everyone is kind,…read moreprofessional, helpful, and attentive. I am a long-time Chase customer and have to many branches in USA. This staff goes above and beyond. Special thanks to Marcos and Helen for your patience with us getting documents notarized. Thanks for staying late too.

The teller's are always nice but the security guard today is not nice and shouldn't be working thereread more

No idea why the rating for this bank is so low. I would give them 5 stars all day long and no…read morematter who attends me. I must say Jessica stands out as very down to earth, friendly, professional and willing to help with anything. They have help me get a loan, open credit and all the forms needed with the success in opening my small business. Thank you US Bank

Gina Schuller the new branch manager, is incompetent she cannot run a staff somehow the staff is…read morenever at work and she has to be on the teller line.Gina has hired other incompetent people like Jonathan who leave you on hold for 20 minutes while they're trying to figure out the problem that occurs in their back room it area where there is also an incompetent person because you can never access your account on the Internet only at the branch in South Lake Tahoe other branches manage. She has an assistant named Lamar he is barely competent and he fills in for all the others while they're on vacation constantly. Gina schuler should not be even collecting a paycheck she is such a failure. That Branch will drag US Bank down even further.

I've been banking with El Dorado Savings Bank in South Lake Tahoe since the mid-1970s. They have…read morealways been exceptional. They have even called me when they suspected something might not be right on my accounts. Highly recommend.

South Lake Tahoe's favorite hometown bank. They know you by name and face here, there's always a…read morereal warm welcome. They provide great comprehensive banking services, and always serve you with a smile.

Jeremy, owner of Stillwater Payments, provides the best customer service ever. He is experienced…read moreand knowledgeable and will get you the best rates period. Jeremy has saved us both tons of money and headaches.

Most credit card processing companies treat you like you are just a paycheck to them.. not these…read moreguys! Jeremy is honest, friendly, professional and most of all patient. They have great rates and excellent customer service. I highly recommend them.

Love this place! The lady that helps you is always so friendly! If your short on cash this is the…read moreplace to go.

Sharon is so friendly and helpful. I would highly recommend USA cash. if you need a loan go see…read moreSharon