We are calling around to get quotes and a better understanding of insurance policies in the area…read more Tita or Trinda (not sure if I have the name correct) was so helpful. She took the time to explain how to estimate policies when shopping for a home, what policies typically entail and carriers in the area. I appreciate the time she took and will call Fromarc if we decide to purchase a home in the area.

No one should use this insurance company to purchase insurance. I have been a customer for twenty…read moreplus years for my condo and then my second home in the Tahoe Keys community at South Lake Tahoe. Recently I have had nothing but trouble with their agent Melissa. She has been non responsive to my inquiries about the cost and possible choices of policies for my home insurance. She seems to be very ignorant of the policies. Recently she has been extremely rude to me when I have tried to ask pertinent questions about payments on my policy. I tried to pay my insurance by giving her my credit card number when I found a payment was past due because I was sick with COVID-19 and she hung up on me. I subsequently sent my payment directly to the insurance company but because of her my payment maybe late. If you want good, polite, knowledgeable service from your insurance agency. DO NOT USE THIS INSURANCE AGENCY!!! And NEVER DEAL WITH SUPPER RUDE MELLISSA.

Great customer service here. I highly recommend them for car, home and Umbrella coverage…read more John

Jim and Team (especially Helen) really take great care of potential and more importantly regular…read morecustomers. I was blown away by the additional review process they did when evaluating all the various options I had for car insurance, and we have a number of vehicles, so it was important the right company and policy was selected. Not only that, but I've had to make a number of additions and changes and inquiries and they have gotten back to me in no time flat. They offer a friendly and customer oriented demeanor and I'm a big fan at this point. I hope to bring them even more business and refer others to them. What an awesome insurance brokerage!

I have used Richard Thomson insurance for all my insurance needs for the past 15 years. Everyone is…read moreso helpful, friendly and efficient. They have saved me lots of $ over the years shopping for my best interest. George manages the business, Kathi is excellent in personal insurance and Terri great in commercial. They give wonderful customer service all while helping me understand my needs and writes insurance on whoever is the best match.

Kathy is awesome. Got me a good insured with my rottie for renters insurance and a good deal on…read moretruck insurance. Great job!!

Jennifer has been doing my taxes for a few years and I am extremely happy with the service. Her…read morework is efficient, high quality, and timely. Truly outstanding!

Dave Olivo did my personal and business taxes for over 30 years. I was always pleased and…read moreimpressed with his knowledge and skills. Dave brought on Woods as partners and Jennifer Woods took over our personal taxes as we are retired now. Jennifer has been efficient, timely and thorough dealing with our needs. I would highly recommend Jennifer Woods to anyone seeking a professional and knowledgeable CPA with a great personality who will answer your questions and explain options.

While my experience with a different state farm agent was absolutely horrible, Kristi at Brett…read moreAndreas was wonderful. We were canceling after having been transferred without prior knowledge and she helped make sure that we got our refund and that all aspects were dealt with. I feel that this agent is legitimately for his customers.

I could not be happier with the service that I received recently when we decided we needed to…read morechange insurance carriers. After having an experience that left a very bad taste in my mouth with the insurance company that we had been with since 2010 for both home and auto, we decided to look for new insurance. We wanted a place that could bundle our insurance and we wanted to have a local agent for face-to-face service. I checked a few local places and ended up having the good fortune of finding Sara K. Murray at State Farm. Sara is a bright light in a often dark arena. She immediately responded to my request for a quote. She acted exceptionally professional and provided absolute top-notch service. We are very happy to be moving on from the old company and looking forward to having an actual relationship with our insurance agent. The office is very, very nice, great parking, but if you prefer to do things by email - no problem - she gets the job done! I highly recommend Sara at State Farm!!

Leah was my advocate and the first real sense of peace I'd felt since my accident the day after…read moreChristmas. I'm incredibly grateful for her support and for helping me feel okay again. Vanessa and Jackson were also very kind and made me feel welcome--like they truly had my back. Thank you all so much. Sending good will your way.

Nicole Williams' insurance office has been frustrating. Phone often not answered, long response…read moretime with getting answers to questions, agent never in the Carson City office, etc. I have physically walked in to the office and still been unable to get answers. The receptionist says "I'm sorry" all the time and never makes an effort to find the answer. The paperwork that State Farm sent out specifically said "if you are satisfied with your current coverage as shown on the attached Declarations, you need do nothing further." But then they add more coverages that I didn't want. I kept asking and re-asking about the wording and was unable to get an answer. I have had State Farm for many, many years and my previous agent made sure his employees were adequately trained and they were always able to answer questions. The agent was also easily accessible. Guess that is too. much to ask from this office.

After a referral from our contractor, I reached out to Erik for a policy for our family vacation…read morehome less than 24 hours ago. His assistance has been beyond prompt and professional. We are in the next steps with State Farm and I couldn't be happier. If you are looking for a great agent in the South Lake Tahoe area... I highly recommend giving Erik a call!

Whoa! Can we say "EGO?!"…read more Having recently bought a new home, I was looking for quotes on bundling this with my, already existing, multi-car policy. That's a good thing ,right? ? Could've fooled me... Not only was I quoted unbelievable rates, every question I asked resulted in a pathetic attempt to UPSELL my current policy! Really? Unhappy with the blatant display of arrogance before me, not to mention the unreasonable, random increase of prices-- I decided to get quotes from other brokers within the company. SURPRISE! 2 out of 3 agents I spoke to couldn't understand Erik Watada's logic, fee chart & immediately was able to save me $200. Amazed how one can be angry AND happy at the same . Thumbs down, Man! My advice: Do your homework. It will save you $$$

I was a loyal State Farm customer for eight years, always paying on time with multiple cars and a…read morehome insured. When my son was in an accident (not at fault, Dec '24), I called for guidance on how to file a claim. Only then did I find out State Farm required both the car and the driver to be insured--something Alex never explained or advised me on. I added my son to my policy in Dec '24 but ultimately filed the accident claim through the other driver's insurance, meaning State Farm never handled it. Two months later (End of Feb '25) my son moved out on less that great terms and took responsibility for the car, we had him retitle it in his name and he took it with him. We canceled our policy, but State Farm first had me sign and affidavit giving my word my son was not driving my other vehicles, then later demanded proof of his new insurance-- including company name and policy number, details I had no access to. My agent was useless throughout this process, never explaining my coverage, never offering real assistance, and only forwarding emails. When the underwriters started making demands, he gave me no advice, and his final email was downright rude--essentially telling me to take my business elsewhere. State Farm and Alex's lack of professionalism, communication, and customer care was infuriating. After years of paying into their service, I expected better. I've since switched providers, and if you're looking for an insurance company that actually supports its customers, stay far away from State Farm.

Terrible communication, told me me they would call me back, never got called back, I called them…read moreand had to talk to a different agent that after writing our policy never called to let me know how much he was charging and just went ahead and charged us. I couldn't call them back because I was sent to voicemail so basically left in the dark. After that we received letters saying our policy was canceled, wife calls them to find out what's going on and it's mumbo jumbo about underwriting and not to worry about it, told her the car was insured, she called corporate and found out it was not. Trying to get to the bottom of it and make sure we're insured, Mario told my wife to shop with another company after she has been with state farm for over 20 years. Negative 1 star of possible for a terrible experience.