I was a loyal State Farm customer for eight years, always paying on time with multiple cars and a…read morehome insured. When my son was in an accident (not at fault, Dec '24), I called for guidance on how to file a claim. Only then did I find out State Farm required both the car and the driver to be insured--something Alex never explained or advised me on. I added my son to my policy in Dec '24 but ultimately filed the accident claim through the other driver's insurance, meaning State Farm never handled it. Two months later (End of Feb '25) my son moved out on less that great terms and took responsibility for the car, we had him retitle it in his name and he took it with him. We canceled our policy, but State Farm first had me sign and affidavit giving my word my son was not driving my other vehicles, then later demanded proof of his new insurance-- including company name and policy number, details I had no access to. My agent was useless throughout this process, never explaining my coverage, never offering real assistance, and only forwarding emails. When the underwriters started making demands, he gave me no advice, and his final email was downright rude--essentially telling me to take my business elsewhere. State Farm and Alex's lack of professionalism, communication, and customer care was infuriating. After years of paying into their service, I expected better. I've since switched providers, and if you're looking for an insurance company that actually supports its customers, stay far away from State Farm.

Terrible communication, told me me they would call me back, never got called back, I called them…read moreand had to talk to a different agent that after writing our policy never called to let me know how much he was charging and just went ahead and charged us. I couldn't call them back because I was sent to voicemail so basically left in the dark. After that we received letters saying our policy was canceled, wife calls them to find out what's going on and it's mumbo jumbo about underwriting and not to worry about it, told her the car was insured, she called corporate and found out it was not. Trying to get to the bottom of it and make sure we're insured, Mario told my wife to shop with another company after she has been with state farm for over 20 years. Negative 1 star of possible for a terrible experience.

I have been working with Matthew Law for several years and he still amazes me with his knowledge,…read morepatience and just the right advice at the moment I need it. As a disabled senior, just the thought of dealing with Medicare can be overwhelming. Matthew Law clearly identifies the pros and cons of various options in terms I understand. He anticipates questions I might have and some I had not thought of. That is due in large part to his true commitment to me as a person and his insight regarding my individual circumstances. He is also flexible and I appreciate that he recognizes changes in the market place and in the medical community so he can give me his very best recommendations for the upcoming year. He and the staff at Health Benefits Associates (HBA), are welcoming, personable and simply give outstanding service and at zero cost to me, I am grateful for having connected to Matthew Law and HBA to help me navigate the often confusing Medicare waters. Thank you so very much.

Amy and team at Health Benefits Associates are hands down are the best when it comes to knowledge,…read moreservice and professionalism. Their subject matter expertise is impressive and their approach to the customer is welcoming and informative. Health Insurance and types of care are challenging but not for this team. If you have questions about insurance and benefits you need to speak with them. They helped me put a plan together for a start up company and I felt very confident in their ability to cover me and my family! If you are an individual needing benefits or a small business, give them a call. They will do right and be the support you're needing! Thank you Amy and Alex at HBA!

working with Lydia Romero's staff was easy and convenient. They answered all my questions along the…read moreway, saved me over $100 on my monthly premiums, couldn't be happier by moving to State Farm.

I went into state farm with lots of questions and Jenny was able to answer all of my questions. She…read morewas so helpful!

Dominic Rosa was just a wonder with us . helping us through handling a death to helping us with…read moretaxes. he is always very informative and helps us to understand what we need to do. we are 76 years old and he never makes us feel like we are to old to understand. I can't say any thing but good things about him. thank you Dominic Tom and DeAnna

We worked with Randal Kuckenmeister on the tax issues related to shutting down my father's trust…read moreafter he passed away. He was very knowledgable and prompt with his responses. He was also very patient when it took us a while to actually shut down the trust. Really great to work with. Thanks Randy!

After a referral from our contractor, I reached out to Erik for a policy for our family vacation…read morehome less than 24 hours ago. His assistance has been beyond prompt and professional. We are in the next steps with State Farm and I couldn't be happier. If you are looking for a great agent in the South Lake Tahoe area... I highly recommend giving Erik a call!

Whoa! Can we say "EGO?!"…read more Having recently bought a new home, I was looking for quotes on bundling this with my, already existing, multi-car policy. That's a good thing ,right? ? Could've fooled me... Not only was I quoted unbelievable rates, every question I asked resulted in a pathetic attempt to UPSELL my current policy! Really? Unhappy with the blatant display of arrogance before me, not to mention the unreasonable, random increase of prices-- I decided to get quotes from other brokers within the company. SURPRISE! 2 out of 3 agents I spoke to couldn't understand Erik Watada's logic, fee chart & immediately was able to save me $200. Amazed how one can be angry AND happy at the same . Thumbs down, Man! My advice: Do your homework. It will save you $$$

We were with Janet Staub's office for 7 years. Never seen or spoke to her once in that time. Both…read moretimes I've been in to Jake Johnston's office he made it out to greet me & answer any questions. He makes himself available to assist his agents. I also appreciate our agent Jeff always being patient when explaining anything I may not easily understand. Everyone I've dealt with over there has been friendly, responsive, and professional.

Hi everyone, if you remember there was a big post about Travelers canceling me after 23 years. I…read morewas amazed that over 80 people responded telling their stories of how they were cancelled after many years. I was referred to Dylan LaFollette at Country Financial here in Carson City. I called him at 9:00 AM on Monday, he took all of my information. 2:00 PM I received a very competitive quote. Today at 10:00 AM Dylan was at my house taking photos. By 1:00 PM I was given the thumbs up by underwriting I have already signed the papers, I am covered today.I didn't realize how much insurance companies charge if you finance it and pay it monthly, I don't get that much from the interest rate on my CDs so I'm very relieved and I can stop worrying about it. Country Financial is a Nevada only insurance company, they have their own underwriters and they know Carson City very well. My previous agent had already made five phone calls and couldn't get a quote at any of them. I'm very pleased and surprised how quickly this was handled and I saved money plus the coverage is much better. If you are still looking for insurance or not happy with what you have in Carson City or Nevada in general I highly suggest and recommend him, they care about their customers because they are local. I feel like I can breathe for the first time in a few days. Country Financial Dylan LaFollette Address 711 S Carson St, Ste 3, Carson City, NV 89701 Phone 775-841-6316

Very helpful and friendly…read more Had some changes that took awhile to solve and they stayed on top of it.

I've Known Ron for Years He and His Wife Doreen are AWESOME HONEST PROFESSIONAL ETC ETC ETC I knew…read moreThem From Granada Hills California from the Early 80s You Want Honesty and Professionalism He's The One So is Mr Lewis