Great customer service here. I highly recommend them for car, home and Umbrella coverage…read more John

Jim and Team (especially Helen) really take great care of potential and more importantly regular…read morecustomers. I was blown away by the additional review process they did when evaluating all the various options I had for car insurance, and we have a number of vehicles, so it was important the right company and policy was selected. Not only that, but I've had to make a number of additions and changes and inquiries and they have gotten back to me in no time flat. They offer a friendly and customer oriented demeanor and I'm a big fan at this point. I hope to bring them even more business and refer others to them. What an awesome insurance brokerage!

We were with Janet Staub's office for 7 years. Never seen or spoke to her once in that time. Both…read moretimes I've been in to Jake Johnston's office he made it out to greet me & answer any questions. He makes himself available to assist his agents. I also appreciate our agent Jeff always being patient when explaining anything I may not easily understand. Everyone I've dealt with over there has been friendly, responsive, and professional.

From the owner: NV-976576 Our mission is to become the communities most loved and trusted insurance provider. Our…read moreoutstanding quality service and knowledge will separate us from the rest, making us the first and obvious choice for our customers. Providing Auto Insurance, Homeowners Insurance, Life Insurance, and Financial Services are just some of the ways we can help put you and your family in a better position for the future. Helping people manage the risks of everyday life: recover from the unexpected: and realize their dreams is our specialty. Stop by our local office or give us a call to get started!

I was a loyal State Farm customer for eight years, always paying on time with multiple cars and a…read morehome insured. When my son was in an accident (not at fault, Dec '24), I called for guidance on how to file a claim. Only then did I find out State Farm required both the car and the driver to be insured--something Alex never explained or advised me on. I added my son to my policy in Dec '24 but ultimately filed the accident claim through the other driver's insurance, meaning State Farm never handled it. Two months later (End of Feb '25) my son moved out on less that great terms and took responsibility for the car, we had him retitle it in his name and he took it with him. We canceled our policy, but State Farm first had me sign and affidavit giving my word my son was not driving my other vehicles, then later demanded proof of his new insurance-- including company name and policy number, details I had no access to. My agent was useless throughout this process, never explaining my coverage, never offering real assistance, and only forwarding emails. When the underwriters started making demands, he gave me no advice, and his final email was downright rude--essentially telling me to take my business elsewhere. State Farm and Alex's lack of professionalism, communication, and customer care was infuriating. After years of paying into their service, I expected better. I've since switched providers, and if you're looking for an insurance company that actually supports its customers, stay far away from State Farm.

Terrible communication, told me me they would call me back, never got called back, I called them…read moreand had to talk to a different agent that after writing our policy never called to let me know how much he was charging and just went ahead and charged us. I couldn't call them back because I was sent to voicemail so basically left in the dark. After that we received letters saying our policy was canceled, wife calls them to find out what's going on and it's mumbo jumbo about underwriting and not to worry about it, told her the car was insured, she called corporate and found out it was not. Trying to get to the bottom of it and make sure we're insured, Mario told my wife to shop with another company after she has been with state farm for over 20 years. Negative 1 star of possible for a terrible experience.

Seamless, everything was so easy, got a great quote and was done with zero hassle. Great local…read morecommunity oriented business, highly recommend!

They made several mistakes on a new policy, one of which had my home 700 sq ft smaller, when I…read morenoticed the mistake they were no longer competitive so I canceled the policy before it took effect. Because of one of their many errors they had to put the policy through with three separate charges. They said they would reverse the charges but after two weeks only one charge was reversed. I told them that if it isn't resolved soon I would dispute the charge with the credit card company, which I ended up doing. I then received a check. I called the card company and they said to deposit the check, and advise Allstate to contact the card company. Allstate said they would not contact the card company which of course wasted even more of my time. I didn't want two charges to appear. I can't believe that all Allstate offices are as incompetent as this one but I found much better rates with another major insurance company. If you have a policy with this agent you may want to read it carefully for errors. You will likely get better insurance with a different company.

Professional, Fast and VERY competitive rates! Lisa spent a lot of time explaining everything…read more Highly recommend!

I have had my policies with American Family for years, and when Lisa Koch took over the agency, the…read moretransition was seamless. The fabulous customer support continued on without a hitch. When we had to make a claim and had some trouble finding information on the vehicle, they were helpful and courteous. Our claim was handled expertly. Today I had to call to make a change to my auto policy, and Esmeralda was the representative who took my call. True to the standard previously set, Esmeralda provided clear answers to my questions and took care of what I needed in a friendly and efficient manner. I highly recommend this agency!

Good insurance agency to work with. I moved my homeowners and auto away from USAA as these folks…read moresaved me about $1000 with better coverage. Would highly recommend.

From the owner: We Pride ourselves on our Customer Service. We have a no nonsense approach to the Insurance…read morebusiness. With our direct approach to both Commercial lines and Personal lines, you will be able to appreciate that we strive to search for the best rates for the best coverage for you. Give us a call when you are looking for competitive rates with comparable coverage.