Never have I ever been treated so badly! The customer service here was terrible. Amanda was…read moreabsolutely so ridiculous and rude, made me feel terrible taking out a loan, didn't explain any of the important information that is necessary in order to understand the payments etc. do yourself a favor and don't even enter this facility!

This place is amazing they always find a way to help !! Kayla and Ashley are always so professional…read moreand respectful.

Kayla is a lovely friendly very very helpful person she makes the loan process go by so so smoothly…read moreand fast get your money with in 24 to 48 hrs of u have it directly deposited if not she has a check ready for you with a few hours to pick up at her office very very pleasant lady

Ellen was very bubbly and kind! She gave us such professional and good advice, glad to work with…read moreher in the future

Had a nightmare of a time trying to get my title back from this store after loan paid. The store…read morestated their computer system to release lien to NV Dmv has been broke for weeks. Just make sure before you sign up that their title system is working again or you will go through the nightmare i went through to get my title back.

Stupid service, my mother in law want to do wire transfer, the stuff over counter said she can't…read moresend money , because my cousin was hold the money on his hand , very rude and kind bitch , I was tried to call the police , such waste time .

The staff are all top notch, and kind. Thus is the best store in town without a doubt!!read more

My dad and I went here the other day and Christina was super sweet and very professional and super…read morehelpful. I would recommend this place if you need a loan!

l visited the Advance America store in need of a Payday Advance loan. The store manager Maricela…read morewas very pleasant and efficient. Since I was unfamiliar with the process she helped me get the money I needed. She made me feel at ease borrowing money. I will use her service again. Thanks Maricela.

Congeniality and Prompt service with everything from loans to safe deposit boxes…read more Drive through is convenient as well

This bank has been one problem after another. My most recent interaction was me leaving this…read moreinstitution... Thank goodness for it too. i refinanced my vehicle through another bank. GNCU tranfered the title which somehow was still a california title. my truck is registered nevada, this title is causing a problem with new bank and when i did the vin inspection still coming up registerd in california. In my quest to resolve this madness i was informed by a woman named Joy .. who is anything but... that GNCU didnt not want to spend the money to transfer the title during lending because its not cost effective for them. so now almost 3 years after owning this vehicle in nevada i am chasing paperwork and trying to resolve this with new bank and DMV due to GNCU inability to do things right. My largest complaint still has to be the most condescending conversation i have ever had with... Joy...just looking for answers and what to do lady. No needs your attitude or lecturing on how it not you or your banks problem

My bank accounts were hacked. Because of the kind professionalism of Jake, I never freaked out. He…read morewalked me through the whole process . He was empathetic and attentive. NSB has a very valuable employee in Jake! Please give him a raise!!!!

This south Carson Branch is my main go to branch for banking services. They have safety deposit…read moreboxes here as well. On line banking works well, but sometimes you just gotta go to the bank in person, like when someone writes you a check instead of using the Zelle features of online money transfer to individuals. You know what I like about Nevada State Bank? They have more than one location in town and they have friendly tellers and there no waiting! Try that at Bank of America with just one branch in town that has long ass lines all the time! These people recognize me when I come in and know me by name. I cash checks, make deposits with out filling out the deposit slip (they gladly do that for me). I see this as banking local and it shows in the service level.

I don't normally Yelp banks, but I am at this one a lot and have had outstanding service every…read moretime. I've had to deal with 2 personal bankers and, of course many of the tellers. All have been friendly and went out of their way to give me great service. I end up in the drive-through about 4 times a week, and one little ray of sunshine really makes my day and that's Katy (maybe Katie, idk). She makes me feel welcome every time and has a great, happy attitude :) Thanks, Katy!!!!

Thank you so much for all the help the last 4 years .In Gardnerville Nv Noreen and Lexi your just…read morethe best.In Carson City Nv, Bridget Paynter thank you so much for taking your time with me...This is all new to me but really good at panic calls for help...Today Bridget was great when i am so slow on my computer...last 4 plus years made so much better at a really hard time in life.Being kind ....Priceless.Thank you...Monte

Great experience with a hometown customer service. Plenty of branches in northern Nevada.read more

Would have been better if the drive-up window lady had a better attitude. I was told to go to the…read moremain desk to make my deposit. When the desk lady asked her what was going on? the drive -up lady just shrugged and said oh well. My guess is: she was pissed because I rang the drive-up bell more than once, due to the slow service. The other employees were very nice and professional. I will continue to keep my account open with hopes that I don't have to deal with this situation again.

Terrible customer service , 1 teller doing a very lengthy transaction and no one else to help …read more Another person comes out of the back and is doing something at one of the stations . Not once did anyone look up and ask if i needed help or apologized for the delay . As I left the teller apologized for the wait . I asked if someone else could help me and she replied "I'll see if Alex could help you " I said don't bother and walked out . The irony of it all is there is a huge sign that said "Courtesy" what a joke .