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    US Storage Centers

    2.9 (13 reviews)
    Open 9:30 am - 6:00 pm

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    1 year ago

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    1 year ago

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    3 years ago

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    2 years ago

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    6 years ago

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    Jenna G.

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    5 years ago

    Great service and Staff!! Location is just what I was looking for Fabian is awesome. Thank you very much.

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    3 years ago

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    7 years ago

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    6 years ago

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    Ask the Community - US Storage Centers

    Public Storage

    Public Storage

    (38 reviews)

    Eastside

    1. Before I rented a space, I told the manager I needed a space with a light. She picked out a…read morespace with a light. But on move-in day, it didn't work. She promised it would be fixed quickly. I complained to her numerous times; I talked to District managers several times; I called corporate several times. It never got fixed. This limited my access time significantly. 2. The rent increases are ridiculous. It's like they want to push tenants out. They raised the rent $60/month, then 3 months later raised it another $60/month. So in less than 2 years, it went from $240/month to $360/month. 3. It's a filthy facility with homeless all over the place and some living inside units. The bathroom is constantly out of order, and when it works, you might find homeless bathing in it. Never, never again with PS.

    Unfortunately we have to use this place bc we have nowhere else to have storage. After our unit…read morebeing broken in there was no remorse or attempts at rectifying the matter or making us feel better. Furthermore they informed us the camera directly facing our unit WAS working, only to discover from the investigation done by police, that only the cameras at the entrance and exit were recording. They said they do daily patrols, but definitely indicated later that the daily walk abouts were more than likely sporadic...so who knows how long our unit was left vulnerable. They get on you about making sure you key in and out, but don't hold their own employees accountable for insuring that our units are safe? If you have other choices, choose them, this place is the worst.

    Zippy Shell

    Zippy Shell

    (158 reviews)

    Sunrise

    Zippy Shell is the best because of its amazing staff. Its support and customer service is by far…read morethe best I have experienced in the moving business in the last 10+ years. Their Customer Care and Delivery Teams were fantastic, including Aaron (who picked up my Zippy Shell container at the destination). I have moved items from the West Coast to East Coast and back several times over the years. It is not easy moving a lot of items over a long distance without paying an arm and a leg or losing/breaking things. Zippy Shell gave me confidence that my belongings would arrive without issue (and it did). I initially signed a contract with a full, comprehensive moving service, but after hours wasted on multiple phone calls/no-shows, I ended up cancelling the service due to lack of reliability and trustworthiness from their staff. In contrast, the Zippy Shell agent on the phone worked to make the service perfect for what were important to me: budget and reliability. I wish I could remember the name of the first person that helped me at Zippy Shell in the Customer Care team. He was fantastic and gave me the confidence to go sign the agreement that day even though it was not the cheapest quote I had received. There are always little hiccups (e.g. the Zippy Shell and Pack Rat systems don't seem to play nice), but Zippy Shell has been fantastic overall! Most importantly, I felt assured my belongings would safely arrive. They will be my first call in the future.

    On May 9, 2024, I reached out to Zippy-Shell, dba Pack-Rat ("Pack-Rat"), and spoke to company…read moreemployee, Ray Gudeman. He emailed me a generic price page for local moves, then directed me to Forrest Maynard, Long Distance Sales manager for Pack-Rat, out of the North Carolina headquarters. My request was for a move from Henderson, NV to Marcola, OR. At the behest of Mr. Maynard, I completed a reservation form and locked in the price of $11,248.00, to which we had agreed verbally. On May 20, 2024, Mr. Maynard offered me a senior discount, lowering the price to $10,750, which I accepted. He also advised me that my move would require only 4 containers. Within a day or two Pack-Rat sent at local "expert" to my home to do a walkthrough to determine if 4 units were enough. The expert's walkthrough was, in my opinion, very thorough, and included view of some large items, e.g., 7' work bench, patio furniture, 6' x 36' dog run, three 50-gallon water barrels, and three horse watering troughs. From the walk-thru it was determined that a 5th container would be required and that the new price would be $13,680 (this was later adjusted to $12,500, given that we chose to move to a destination which shorted the haul by several hundred miles). Mr. Maynard advised me via email that we would be packed up on January 17, 2025, and that we would be furnished with unlimited moving blankets and given 1-month free storage in Boise, ID, our destination city. No other changes were discussed nor were any other changes brought to our knowledge. My husband and I were shocked on the January 17th moving day to learn that Pack-Rat then determined that it would not only take 3 more containers to move us, but that we would have to pay for those containers as well. To our added surprise, not only did Pack Rat not move the contents of the dog run (we moved it), the workbench, the water barrels, and the horse tanks, but their actions demonstrated that the so called "expert" walk-through was without credibility, given that ultimately the company required the use of even more containers. Clearly, the original estimate, as well as the walk-through, were little more than a guess or a low-ball. Then, once our items arrived at their storage location in Boise, Pack-Rat refused to release those items to us until we paid the full balance they claimed was owing, bringing our total outlay to $20,100. In order to get access to these items, I had to pay Pack-Rat the final balance. Notwithstanding promises made to the contrary by Mr. Maynard and company agents, Pack-Rat committed other offenses as well. By way of example, and not of limitation: a) the company attempted to bill us for fuel charges, stair charges at the new residence, blanket charges, and various supply charges; b) they refused to repair or reimburse us for a cracked-in-half oak kitchen table, broken floor lamp, smashed collectable mugs, a hole kicked through the back of a hardwood bookcase, and c) they managed to lose a number of valuable items. My attempts to communicate with personnel of Zippy-Shell/Pack-Rat were not only incredibly disappointing but became increasingly frustrating to the point of maddening. I was treated with disrespect and passed from one person to another, none of which brought to me the satisfaction I sought, so desperately needed, and deserved. Management personnels' smug denials with regard to their failure to adhere to the agreed upon pricing and services, their condescending treatment of me, and their dishonest act of holding our goods hostage, not only speaks to Pack-Rat's total lack of credibility, but it smacks of what I have concluded, was dishonest intent from the start. Based on my experience, the buyer would do well to pass on what is, in my opinion, a classless organization, as it will likely result in the buyer's peril.

    US Storage Centers - selfstorage - Updated May 2026

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