It's been a great experience being the first time needing self storage. They both made me feel welcomed when I first arrived. Property is clean and the hours are phenomenal. Especially for my busy schedule. Once again, I thank you both, Liz and Mary for your help. read more

Great place. Been using them for a while now and never had a problem. Pleasant courteous staff, helpful & patient, any time or any hour call. I am happy that these kind of staff are working there. read more

Rented a 10 x 10 from Sam. He lied to me and told me my price was $120 a month. The company charged me $170 per month and cut my lock off, placed a lien on my storage unit and never returned phone calls until I finally got candy on the phone who was very helpful. Took 3 months. Liz Gomez manager had a bad attitude and never gave my number to the district manager. They simply don't care, they want yiur money and are willing to lie about it. Find another storage place, plenty out their at a much better price and they won't lie to you like Sam did. He was a disgruntled employee who bad mouth his company, yet lied to me. Worst company experience ever. read more

It's a nice and clean place with very welcoming and friendly faces. For my first storage place it actually has good deals less than other places I've looked. I am a satisfied customer :) read more

Great location to store all your belongings. Been coming here for a while now and customer service here is always pleasant and easy to deal with. Thank you Liz for everything read more

I love this storage facility the people are so friendly and very professional! They really treat you like family and don't try to sell you on what you don't need just to make extra money. I would recommend this to anyone read more

I'm a returning client.. I have used this facility before for storage and they are always accommodating. Liz is great as always!! Units are reasonably priced & clean. Recommended to anyone who needs a storage place that has easy access.. read more

I heard about them from a friend and searched about it, I found so many positive reviews on Yelp, very impressed about it and I will consider them if and when I need to use a storage place. Aline K read more

This is a very nice place I am so happy with the service with Liz she is really helpful and helps us pick up the size we need for our storage thank you now i am so happy read more

Hidden charges. I was forced to buy insurance on my stuff that I did not want to purchase any insurance for. And did not have the choice of doing so , basically you have to pay extra that no one talks about till you are there ready to store your items which I had to do, I could have made other arrangements to rent a storage somewhere else where I don't have to be forced to purchase insurance, the unit measurement is not what they advertise to be - it is smaller in size by at least 1/2 foot in length and width example- a 5X10 Unit rented out , but will actually measure 4 1/2 X 9 or 9 1/2, so if you are precise on measurements, measure before renting, manager (Liz) quoted me a different price for the unit when visiting in person (I have written proof) more than what was advertised online and quoted me one less month of the 1/2 off the first 2 months as well, other staff members were good to deal with but can not answer questions regarding the additional insurance charges, example- no one knows what is the name of the insurance company or will not give you a copy of their insurance policy and when researching it found out it does not cover any damages to your goods other than staff negligence, so basically the insurance that you pay for is just for the storage employees if they screw up and nothing else like a-flood-earthquake-storm damage etc. never mind the insurance cost is more than a full covered luxury vehicle insurance will cost every month, I'm going to move my stuff elsewhere as soon as my situation allows me to, talking about taking advantage of someone when they are really down for a bit of time, well here is my story you find out for your self. read more

Luckily found a place with a drive up unit and great prices just in time for my move! Sam is super helpful, nice, and thorough! Facility looks safe and clean! Made a great choice by coming here. read more

Reasonable prices, safe and clean location. Ask for Liz she will help you out and provide you with all the information you need.

The worst. I've been with this company for a few years ... Once, I was locked in the lot. My trailer was parked outside and at night the motion sensors get turned on. A few minutes before closing I called to be let out of the back. I got the call center. Jules apparently had left early locking me in. He knew I was there because he had let me in. The call center told me that there should be a remote access code for the gate. There was not. It's a padlock. Because Bert and Jules couldn't be reached I had to call the fire dept. I wasn't about to stay all night. It was then Karen showed up and let me out. The alarm hadn't even been set...Jules locked me in on purpose...I never filed a complaint. Once I went to pick up my RV (I had 2 there at the time) Ashley let me in the gate. She went to go get the air compressor because on of my tires was a little flat. I went to the restroom. When I came back, Jules had moved my trailer and ripped off my tire and just left my trailer in the middle of the parking lot and was walking away. When I asked what I was supposed to do, he shrugged. I had to take the wheel off and then take the tire up to a repair shop and pay to have someone put the tire back on and then go back and put the wheel back on. I'm 5' 100lbs...that wasn't easy for me. I had no help. I never filed a complaint. I took my 2nd trailer off the lot so I could finish the repairs. I didn't want to do them there after being locked in. When I brought it back, the entire staff had been replaced. The new staff couldn't find my old paperwork so I filled everything out again. No big deal. I was on the lot last month and notified one of the new employees (don't know the name) that I would be leaving at the end of the month. Then 8 days before the end of the month I called to confirm that the request had be put it. It had not. I spoke with Dexter who informed me that since it wasn't the full 10 days (despite notifying someone earlier in the month) before the end of the month he would need to get permission but the manager was in a meeting and therefore would call me back. I never got a call back. I needed to take a couple of measurements for the new decals so I just went in person and checked in with the office to make sure the request for vacancy had been issued. Again, it had not. I filled out whatever paperwork the girl (didn't get a name) asked me to fill out...BUT since now it was only a couple of days before the end of the month and she "wasn't the one I spoke with originally" she was going to start the 10 days from that date NOT when I had made the original request that it would take me a few days into June. I informed her that I was going to be in Missouri then so we pushed the pick up date for when I returned on the 15th. On the 15th I went and picked up my trailer. Colby and Chris were great. I signed whatever paper they gave me and left. Then today I got an invoice stating that I was late on the June payment and a late fee had been added. I immediately called the office. Spoke with Dexter again. He told me that he had taken my account off of autopay when we spoke so they hadn't charged me for June but he still had my credit card number so he could charge me the full amount of $135. I said No because I wasn't there the whole month. He then informed me that they didn't prorate the end of the month only at the beginning so I either should have stayed to the end of the month or left at the end of last. I reminded him that I tried to but was told that I didn't give enough notice (even though I had) and this was the agreed upon date since I had had to leave town. I was never informed that I would be charged for the entire month. The girl I spoke to knew the situation. If I had, I would have stayed until the end of the month instead of paying $500 for the remainder of June at the food truck commissary...Once again Dexter said he would have to check and call me back. Instead of getting a call back, my card was charged WITHOUT my authorization for the full amount. I called the office and spoke to Rick, the manager and the biggest asshat I've ever had the misfortune of speaking to. He was rude and disrespectful. He took no responsibility for his employees mistakes saying "well it wasn't me who you spoke to so there's nothing I can do." He was belligerent yelling at me he had made several attempts to reach me but when I informed him that I had been out of town tending to my father who had just a stroke and that there was no cell reception where I was he continued to berate me and refused to reverse the charge on my card despite not having permission to charge it. Actually I gave explicit instructions NOT to charge it. I snapped right back. I have never been treated so appallingly bad in my life. I had to notify my bank of the fraudulent charges and have to get a new credit card. I have also filed a complaint with the BBB. 2 entirely different staffs and still the absolute worst experience. Avoid at all costs. read more

I have no words to describe how helpful the staff is in this place. Sam and Liz have been so helpful that I have even gotten two units (instead of only one) and eventually going to get more. The biggest advantage is the accessibility hours. The other is, the truck (you can use it for a day, up to 50 miles and for free). And all the units are at ground level. I will definitely recommend this place. read more

I was searching for a reasonable good storage place and I found US Storage. It was also because of Sam that I decided to rent. He was extremely friendly and very accommodating with my move date. And the free truck is a bonus. read more

Cheapest and wonderful storage spot that I have had in a long time. The manager is great, kind and understanding. Hope that your guys have a wonderful holiday. read more

Employees were helpful and nice. I would recommend storing anything here. They have great security and access to storage units.

Found this business on Yelp. Called to check rate and availability . Best rate . Liz Gomez , the property manager is extremely friendly and helpful. read more

Great service! Fast and efficient! Consumer service was perfect and the space itself was very clean and secure

Amazing help! Extremely helpful and most importantly clean! Loved my experience so much. Not stressful in any way! I would definitely stay a loyal customer! read more

Great price on storage, worth the drive. Free rental truck, too. Can't beat that deal. Jonathon was very, very helpful! Perfect as units are all drive-up, secure and clean, super convenient! Highly recommend US Storage on De Soto. read more

The people who manage and work at an established business are just as important as the services provided by the business as far as I'm concerned. Liz (manager), Mary & Sam are are all wonderful and go out of their way to be helpful. The facility itself is excellent. The use of their moving truck was of great benefit! I don't think any other storage facility offers this bonus. I have been a customer for over two years, both long and short term. I highly recommend this facility. read more

Excellent service, been with them for 8 years, and so far NO DISAPPOINTMENT, they were strangers first but now through the years I consider them friends, Liz first then Mary. read more

great experience, very impressed with this business. would recommend to anyone!