It's been years since I reviewed this location so I think I'm overdue for an update. I'm not sure…read morewhat happened, but service has gotten a bit better! I wouldn't say they would win awards, but I've observed less snark and more help. They are busy, but the line moves fast in most cases.

#1 worst post office in the USA. First it's nasty and dirty. Floors look like they are never clean…read more Don't drop packages off at this location unless you want them lost or stolen. Avoid this post office like the plague. The location is the poster child of why US needs to privatize the US Mail Service! It's a disaster!

This was a MUCH better experience today than I've experienced at this location in the past. Today I…read morehad Jan Kennedy helping me. I don't know if she's the same hateful lady that I encountered earlier this year or not, although. I suspect not. But even if she is, she was much more pleasant today. I had to send an official document to the city of Birmingham and wanted a signature card with it. She helped me to find the correct documents to do so. So happy to have had a better experience today!

I showed up at this post office and it appears that the computers are down. I knocked on the door…read moreand no one was answering. The doors are wide open here so you can still access your PO box and all, but no attendant.

This is my go-to UPS location in the Birmingham area. I went yesterday (27 Jan 2026) around 12:45…read morepm to drop off a boxed & labeled Amazon return -- I was in and out in under a minute. I have visited this location on numerous occasions and can say from experience that speedy service here is typical as the employees are attentive, efficient, knowledgeable and good at what they do! The only time I encountered a line was last month (December). I stopped in around 11:15 am and the line was packed out allllll the way to the door. I could tell it was moving quickly, yet, decided to leave and return later because I had my children with me and hadn't expected to need to wait. So pro-tip -- avoid visiting around lunch time during the holidays :) I've not yet needed to make purchases at this location but would say their prices are comparable to other copy/print/mail services in the area.

Boy, was I glad they were open for business on a Sunday! I really needed to get a package…read morereturned! The gentleman that assisted me was so nice and helpful. He made sure my return was packaged correctly. Thank you!! This location was on the smaller side. Conveniently located off Montgomery highway with ample parking.

The usual ladies that are normally here were not in sight. There was another young lady that was…read morenot in postal uniform, just street clothes and a ball cap. I believe she had an ear bud in her hear and was having a conversation with someone as she was helping the lady before me. She spoke and the customer asked her to repeat herself and she indicated it wasn't directed at her. When I asked if I should give her my stack of Christmas cards or drop them in the drop slot, she said it didn't matter. But then when I handed them to her, she acted annoyed. Maybe she's just having a difficult day. I try to always give grace.

Came in today to try to send a box out, the box I had was a little big and asked if they had…read moreanything that I could use to pack my box. The lady at the front said no (which is fine, I don't mind) but then she saw my box open and proceeds to say "We don't even have tape". !?!?!? How come the whole point of this place is to send stuff out and they don't have tape?

We took my daughter to get apply for her passport. Ms. Janice was so nice and helpful. We got there…read more10 minutes early as instructed, and were finished with the appointment before the actual appointment time. Great experience!!

I would give 0 stars if I could…read more My husband went in here about 3 weeks ago and waited in line with his packages, so he could get a shipping receipt. The rude employee at the front told him that they no longer give receipts which confused my husband because he was in there 2 days prior and got a receipt (he sells online). My husband told the man that, and the employee proceeded calling my husband ugly names and cussing at him. My husband then replied that he was not good at his job and started to walk out with the packages. The employee then started to follow my husband out of the door yelling cuss words at him. There were witnesses in the office who saw this happen. We then went to the police station to file a report. This man needs to get fired. Don't come to this location the staff is rude. Go to the one in cahaba heights they are super friendly there and will provide a shipping receipt with tracking info.

When I have great service, I have to give a good review. I was in need of stamps today. I first…read morewasn't sure the post office was open on Saturday but I stopped anyway. What I got made my purchase worth the stop. Not only were they open and ready to answer my questions. We had a good laugh. I asked about a roll of stamps and she gave me the price. Needless to say, I settled for a sheet. Not a baller or shot caller like that. We laughed as I left. Convenient and always nice people working here

I came here to mail off my passport renewal application. It wasn't crowded but there was a steady…read morenumber customers coming and going. Some of the customers were regulars , so I really like how the postal attendants interacted with those customers. Customer service in general was stellar across the board!! LaSondra was a joy to be around . She helped me with purchasing a money order and filling it out correctly to mail along with my passport renewal packet. I don't believe I've ever purchased a money order in my life . It went well with such great help! She also helped me select the appropriate trackable mailing option. The trackable option is ideal when mailing off such sensitive material. The post office didn't seem like the place to take photos since it's a government agency. Honestly , I was afraid too! No pictures but this was a very clean , organized facility with all mailing services available. This was a great experience!

This post office is helpful each time I come in. The staff is quick, friendly, efficient. Almost…read morealways a line, but it moves quickly in my experience. Plenty of parking, easy to get in and out, all the supplies I ever need is available for me on site.

I've only been here once but the ladies at the counter were super helpful and kind. Very…read moreappreciative of their service.

I called ahead to confirm whether I could get a passport photo taken and specifically asked if an…read moreappointment was required. I was told I could walk in without one. Based on that information, I drove 30 minutes to this location--only to be told when I arrived that passport photos are by appointment only. That means I wasted an hour round trip because of incorrect information given over the phone. To make matters worse, there were multiple people already waiting, including some with appointments who had been there for quite a while due to what I was told is a new employee still learning. I understand that new staff need time to get up to speed, but giving out inaccurate information causes real inconvenience for customers. If you're unsure, please take the time to verify instead of providing the wrong answer. This experience was frustrating and a complete waste of time.

So the post office catches a bad rap and for the most part they earn it. Today there was a very…read morenice and helpful young man working the counter.

Went out of the way (about 30 mins) just to send off a passport application. We meant to drive out…read moreof the way because appointments are not needed at this USPS site. Online it says that passport service is available from 9:30-11 (on Saturday), but when we got there on time, this was not the case. Q, the representative up front told us he was working up front by himself until 10ish, and that the hours were extended until noon because of that. In other words, we would have to wait. We were annoyed at the inconvenience since we drove out of the way, but were understanding so we asked if he could give us a call when his colleague was available. He agreed. We went across the street for breakfast and Q eventually called us back. We arrived and Q took great care of us. He was very professional and thorough, which we appreciated. He apologized for the inconvenience and made sure to answer any of our questions. Shout out to Q for grade A service!

We moved to Mc Calla in 2000 and I can honestly say that we've never had a bad experience with the…read moreservice at the Mc Calla Post Office. The staff is friendly, helpful and always efficient. While in line, I like to peruse their greeting card selection. With Mc Calla growing leaps and bounds, I still love the small-town feel that our post office has.

We will always need our US Postal Service. Yes, technology has improved a lot of things in our…read morelives but the Post office is that place you can count on to communicate when technology fails or is interrupted.