This was a MUCH better experience today than I've experienced at this location in the past. Today I…read morehad Jan Kennedy helping me. I don't know if she's the same hateful lady that I encountered earlier this year or not, although. I suspect not. But even if she is, she was much more pleasant today. I had to send an official document to the city of Birmingham and wanted a signature card with it. She helped me to find the correct documents to do so. So happy to have had a better experience today!

I showed up at this post office and it appears that the computers are down. I knocked on the door…read moreand no one was answering. The doors are wide open here so you can still access your PO box and all, but no attendant.

We took my daughter to get apply for her passport. Ms. Janice was so nice and helpful. We got there…read more10 minutes early as instructed, and were finished with the appointment before the actual appointment time. Great experience!!

I would give 0 stars if I could…read more My husband went in here about 3 weeks ago and waited in line with his packages, so he could get a shipping receipt. The rude employee at the front told him that they no longer give receipts which confused my husband because he was in there 2 days prior and got a receipt (he sells online). My husband told the man that, and the employee proceeded calling my husband ugly names and cussing at him. My husband then replied that he was not good at his job and started to walk out with the packages. The employee then started to follow my husband out of the door yelling cuss words at him. There were witnesses in the office who saw this happen. We then went to the police station to file a report. This man needs to get fired. Don't come to this location the staff is rude. Go to the one in cahaba heights they are super friendly there and will provide a shipping receipt with tracking info.

I came in to mail two quick items (one of which had a prepaid label). The female that helped me did…read morenot smile once, in fact she was annoyed and sounded annoyed with every word she said. She was sitting down, earbuds in and having a conversation with someone on the phone about a refund or dispute. Terrible service. Even if it was 4:45 on a Friday.

Positive Review - South Highland Post Office (Birmingham, AL)…read more I had a truly great experience at this post office. The two ladies working were so friendly and welcoming--they made me feel right at home. It felt like they genuinely enjoyed helping people and treated every customer with care and kindness. That kind of service is rare these days, and it really made my day. Fast, professional, and very kind. Thank you for going above and beyond! God bless! Mark N Tim Elders, Monday, 07/07/25

This post office is helpful each time I come in. The staff is quick, friendly, efficient. Almost…read morealways a line, but it moves quickly in my experience. Plenty of parking, easy to get in and out, all the supplies I ever need is available for me on site.

I've only been here once but the ladies at the counter were super helpful and kind. Very…read moreappreciative of their service.

Horrible. Lost all my birthday mail and my whole family lives out of state so it's not like they…read morecould see me or give me a gift in person. They always mark my packages as delivered and they don't show up for days later. Post man just skipped my house for like the full month of March and I didn't get my health insurance card so I couldn't see a doctor when I got sick. And try and call them, you won't get them on the phone. I hate yall for real.

This post office is one of the worst "ever"! They misdeliver mail. You go there with questions…read moreabout not receiving your mail they go to the back leaving you standing up front forever! Then come back saying they can't find it or your mail that should be on hold is not there! It's always a problem with your mail at this location for some reason. The route carrier s at this location need to be well trained and they are not! Thank God I have "informed delivery" I can see online what I'm to receive even if they say they don't deliver it. They also will steal too! Just a not so good postal site.

Not sure of the name of lady who helped me out this morning, but she made my entire experience so…read morepleasant and explained everything I asked her. I was so happy with my experience. It took me less than 5 minutes to do what needed to get done, and she was so thorough with making sure to answer any questions. She was super sweet and very personable. I was just super pleased with the efficiency of this employee and the friendly service. She got her job done, and I got mine done. She really made me feel welcome today.

Please close this horrible location and put it out if it's misery! Employees slap signs up for…read moreunscheduled breaks and lunches with NO RETURN TIME noted. How does one run a business like this?!?! Leak in lobby saturated ceiling tiles and peeling wall paper covering covered in black mold. Time to get local news story on this place.

Recently dropped some mail off here on a Saturday afternoon. I used the inside mail drop so I was…read moreable to see the need for updates. For this to be the main post office , I can't believe there haven't been much if any cosmetic enhancements. Despite this being the case, it was clean on the inside as well as the outside. No staff was visibly in sight so I didn't have to deal with any post office attitudes! Ha!

My package has been on Bham since the 21st of Dec this is the 2nd of Jan still haven't received…read more Trying to talk to a real person is impossible!!! Will never buy anything that has to ship USPS again!!