They have sent me numerous messages, telling me my package had arrived in my city's facility. When…read moreI called it took me 12 times of asking for a representative before I could actually speak to someone. When I did, he simply told me they didn't have the package. ALL their text messages were incorrect. He was sorry for the inconvenience, but I needed to contact the sender. The sender tells me to contact USPS. When they keep sending you the wrong information and then tell you it's not there makes me want to tell everybody never to send anything from this or receive anything from USPS. They suck. I recorded the conversation as I was being recorded as well. When I told the guy I was recording him. He hung up on me. It's OK for them to record me, but they don't like it when I record them. Here are pictures of the messages, they have sent me

Friendly staff and in an ideal location in Apollo Beach. The tracking can be sent digitally which…read moreis very convenient.

Limited hours, closed during lunchtime, postal worker has an attitude problem, and is unable to…read morework the computer system. Really poor poor service for a fairly large town.

Rating not really valid but submitting to provide updated info- this location provides no services,…read morecannot even buy stamps. Opens at 1000 as noted elsewhere and is only a pickup location for mail in the 33572 zip code. Anything else you need to go to Gibsonton post office. Ring doorbell to get in and single employee is nice enough but unless you are picking up your mail he will give you directions to Gibsonton PO.

Says online Open 8:00-5:00 but they don't open until 10:00. How many people show up here every day…read morebetween 8:00 added 10:00! Typical government employees. They just don't care. And OBTW, I'm retired military.

I completely expected higher price for convenience. 3 oz gift. $120 over night. $80+ for 2 day air…read more $17.95 for ground. Here is the real issue. $5 for a box; fine. $5 for them to assemble the box. USPS $11.95 box included priority mail.

Kind gentleman with a beard went above and beyond for me in a way that won't be forgotten anytime…read moresoon. The type of thing that earns a customer for life.

I use this store a lot for returns and other care packages I send occasionally. Staff is always…read morecalm and collected during their busy hours. Helpful and polite even when they have dozens of customers probably in a hurry not being the kindest to staff. Lately I've seen Heidi a couple times who's always nice and today on 4.8.26 I came in to a line of about 5-6 people, the return kiosk "jammed" (it was just out of paper to print labels) and Heidi not only provided efficient service to customers (along with the other two gentlemen working), but her positive attitude seemed to ensure that every customer left with a smile on their face. She engaged with customers, made jokes to lighten the mood, all while providing such terrific service. She absolutely went above and beyond to make what some might feel like a frustrating experience (waiting to get an errand done), a happy and enjoyable one! Thank you Heidi for being a ray of sunshine!

The few times I've been here it's always been super packed and the wait is always long…read more I recently went by this past weekend and I saw they have a self checkout; if your item you are dropping off is small/decent size, you are able to use it. You scan your label and drop it in the box and get a confirmation receipt. The staff is somewhat friendly/knowledgeable. The parking is almost always packed and you're lucky if you get a parking stall as this shopping center is normally busy during the day.

At some point you will have to take in account what your customers are saying. The service was so…read morebad it made me look up the reviews while standing there at the counter. I even asked who owns this store. This lady at the front is rude! Not friendly at all. No one is in the store when I arrive. She takes her time coming from the back. I am asking questions, she is abrupt, frowning and unhappy. The more questions I asked the worse she gets. Never again will I come here! RUDE! You are better off taking a drive to a real shipping store. You will always get a how may I help you. As I decided to no longer ship with them, she proceeded to want to argue as I left the store. I am good. No Thanks. I will continue on to my nice Monday morning. Taking my money elsewhere. BEWARE! Then you send me a private message and your behavior is worse than your, "Manager." I guess now I see why she was so comfortable acting the way she did. Or maybe you are both the same person. I do not know. Nor do I care. On with my day. My choice to not patronize your business. Was going to be charged $60. Went to Fedex and paid $16, for next day and signature. Smh! Highway robbery!

Service was efficient. Oh and friendly, but they kept in mind the people waiting in line so no…read moreunnecessary chit-chat. I appreciate common courtesy 100%!