I summoned up the courage to return to this bleak and un-friendly Post Office, and it appears that management has FINALLY seen fit to remove Miss Nasty - AKA - Juanita, from behind the service desk. The last 3 times (spring and summer 2016) I was in this PO, there have been 2 very nice replacement staff servicing customers. Sooo glad that Nasty Juanita appears to be gone. Hope her removal is permanent because she gave the entire Postal Service a bad name. I've never in my life experienced a postal clerk swearing and cursing directly in customers' faces - and Juanita was famous for her vile behavior. In any case, the lines are still too long, the air conditioning never seems to be working properly, or at all. (I feel sorry for whoever has to work there, in the deplorably dirty and hot atmosphere). WHY does this Post Office continue to suck so bad? read more

This is easily the most incompetent and disrespectful US Post Office I have ever had the displeasure of using. It almost makes my move to this part of the city not worth it. I submitted my change of address from on January 5. I received confirmation of its acceptance on January 8. Here it is, February 14 and I've yet to receive ONE piece of forwarded mail. I've been in twice to speak to the "workers" at this Post Office location and have been treated rudely and unprofessionally both times. The first time the lady stared at her cell phone the entire time and pretended to go in the back to look for further assistance for me. That further assistance never materialized. The second time I was told that my mail forwarding would take "about 15 days." I said that it has been about 45 but those difficult numbers didn't quite compute in the mind of the help behind the desk. Horrible, horrible place. Seriously. read more

Consistent awful service. Long lines. Rude, unhelpful, unprofessional employees. Avoid this Post Office if you can.

All of the employees at this post office deserve nothing more than to be kicked to the curb. They are rude, nasty, ignorant, lazy and seem to be overwhelmingly annoyed with the notion that their job scope includes answering basic questions and providing guidance on how the paying customers may utilize the post office. I have personally experienced (and witnessed others experience) this disgustingly unprofessional behavior various times over the last 3 years. It is disgraceful that these employees receive Federal employee benefits paid for by the very taxpayers that they (the employees) refuse to service in a decent manner. read more

This stupid post office has phone numbers listed all over the place that differ from website to website--no matter, if you can get one to ring, no one will pick it up. I need to make an appointment to have my daughter's passport application processed, but I can't get anyone on the phone to make the appointment with!! Same story at all area post offices, fricking unbelievable. read more

Long long long lines, bad customer service and a terrible parking lot. If it wasn't close to me, I would NEVER go there. I had to wait in line for 25 minutes to be told that I would have to fill out 3 slips and get BACK in the line, then apparently I was given the wrong forms to fill out. The only good thing is the location and if you happen to arrive during the off-hours. I highly recommend using the self-service stations if possible. read more

It's not just that they're not helpful - it's that they don't even TRY to be helpful. I came in with a question regarding a package that was held at their location - and was told that someone came in with a similar question earlier, and they tried for an hour to find his item, but to no avail...so I should just go home. They weren't even going to look for it. read more

If I could pick a "0" rating I would. For close to 40 years this branch of the USPS has messed up our deliveries. And now for the past 6 years they continue to mess up my Premium Forwarding Service. And I actually pay a premium for this service. Although I know people who work for the USPS and do a good job, this branch has the worst reputation. Everyone in Tenleytown hates this post office branch. And the really bad news is that there is nothing that can be done - no accountability. read more

I agree with the previous reviewers. The parking is bad, but the service is AWFUL. The people there shout at you asi if you were there only to bother them. The are incredible rude. Specially the woman in charge of passports. read more

The location is a good one for northwest, but depending on who provides service, you may meet staff that is friendly and professional or downright rude. Be careful to have your return address on your bills before you try to hand them over or some of the folks there may reject you (while others don't). read more

I have used this post office for probably 20 years! It was TERRIBLE for a long time. People were rude, condescending and did not really care what you thought! Since I am respectful of everyone, I was surprised when this went on for years. But, over the last year, it has been MUCH better. People have been efficient, organized and helpful....yes helpful! So, I rated them in terms of this last year, and what they do now. If I was rating them on the last 20 years, I would rate them one star!! It is nice to know that maybe the postal service is getting the message about needing to address customer service issues!! read more

I'm putting one star because, hopefully, my package was mailed. I walked in this Saturday afternoon despite having sworn off this post office last Christmas. I found the same degree of attitude from the two women on duty. The one who served me mumbled some questions under her breath and I had to ask her (politely) to repeat what she said. She never once looked up at me. Can't someone do something about the SURLY, awful people who work here??? Please!!!! read more

i only frequent this place if i can go first thing in the morning -- i'm in line at 8 AM. It helps minimize the wait for me behind folks with really complicated transactions or who didn't bring a box, packing materials, etc. I do think the signs could be better -- like where to put a package when postage is already paid. read more

I went to pick up my package. The woman whose name is Kim was very rude and substandard. Her attitude was if you ask me something, i will kill you. If she didn't want to work, she had better quit the job rather than threatening the customer. read more

The Tenleytown Post Office (4005 Wisconsin Ave. , NW) has very unfriendly postal workers, especially Kim. The other day, there was a line of 16 - 18 people and the two (only) employees were chatting with each other. They absolutely showed no effort to speed things along with such a long line waiting for services. read more

I selected 4005 Wisconsin Avenue Post Office to renew my daughter's passport. Dad met us there, as he was coming from work. Dad arrived early but I arrived 10 minutes late. When I arrived the two customer service representatives made this a huge deal. Especially, Keisha ( I think she has burgundy hair) It is best to not engage this worker - she is hostile. I was speaking with Dwight, who explained that when you arrive 10 minutes late your appointment is cancelled. This is when Keisha decided that she also needed to tell me (rather, yell at me) that my appointment should be cancelled and she seemed to have an attitude. I was very surprised by her behavior. She continued to yell that the appointments are cancelled after 10 minutes. I tried to continue speaking with Dwight only, who was attempting to tell me that the Passport Attendant was willing to take the appointment although we were 10 minutes late. The entire episode was unnecessary. Please avoid this location. There seems to be a lack of Customer Service Training. Keisha is rude. read more

the post office in glover park closes at 5 and this one at 6, so i came here at the very last minute. they waited for me to grab a card to go with my package before closing the gates to that area. when i asked which mailing label i needed for my package, as well as the slips for confirmation and insurance, a postal work politely and very efficiently placed whatever i needed right there on my package as i waited in line. i nearly stole the card (which was already in my package) before remembering to ask to have it rung up--the guy at the counter happily came from behind the counter, opened the gate to where the cards were, got the card, rang it up, put it back, closed the gate, and came back, not just without complaining, but with a happy demeanor, making nice with my tot and all. another postal work proceeded to close the gates at the counter after my transaction--and then open and close them several times--just as a sort of show for my son--who loved it--and get this--every time the gate opened, the workers behind the counter were like, "hi omar!! bye omar!" it was cute and kind of hysterical. i was shocked that postal workers could be that downright nice...maybe i just caught everybody on pay day or something...but i think i might go the extra .5 miles now and again to this location instead of my usual glover park postal office which is always a hit-or-miss when it comes to friendly staff or help with anything (some days i get lollipops for my son and other days i get yelled at). read more

i walk up to the counter when it is my turn. granted, i had to send some packages overseas so i get that it would take more time with the customs form, but that is just the procedure. not my fault. so i walk up to the counter and say ' i have a few packages to mail overseas, i've already filled out the customs forms' and then i wait for her to tell me to place the first package on the scale.. she is just staring at me so i keep talking thinking she didn't hear me, or something.. and then after thirty seconds of staring she says, very rudely, 'what are you doing'.. so i look at her questioningly because i wasn't really doing anything except waiting for her to start weighing things and doing whatever she needed to do. so she looks at me again and says 'ugh, i don't have time for this, you are going to need to get back in line, i need to leave and don't want to deal with all of your customs forms'. and then just walks away..... i mean i get that it takes a little more time but not my fault! and at least don't be rude about it. then i wait in line for the next register to clear, and walk up to her, and she also gives me major attitude. and then the other lady comes back and starts helping others.. but she is a credit card only line so when people don't hear her and want to pay with cash, she says 'this is credit card only you need to get back in line and wait for the other lady to open up but she's busy with customs forms so you'll probably have to wait forever'......WHAT THE HECK IS WRONG WITH PEOPLE. read more