great service, especially considering that their workforce has shrunk and they are subject to lots…read moreof abuse. they are all very capable and do a good job. and yes, there is a parking lot. a free parking lot. i rarely have any problem finding a space.

I have used this post office quite a bit over the years. I believe it is the largest in the…read morevicinity. I write to say it is possible, unlike at many other venues, to find a space in their parking lot. Well, for that matter, it has a parking lot. That by itself may recommend it to you. The wait time is, in my estimation, maybe slightly better than at some of the smaller alternatives. I would not drive here just to mail a box. I would, however, plan a set of errands as one does, in order to use this facility in the course of checking off that list of to-does.

Super convenient post office to my mom's house, and have been numerous/thousands of times. It seems…read morelike they're still adjusting to Covid being endemic though as they have all this signs up still about their restrictions when things were worse and the entire section where the clerk is is sectioned off behind a newer glass wall. The line was long today, but I had a good podcast and wasn't in a hurry. Thing is though, with 3 or 4 people in front of me and 2 working on other packages inside , it could've helped to briefly have a second attendant. When I talked to her she was very cordial. Also, it's always dark in there and it looks closed when you walk by. Inside the door that looks like it's for passport appointments is falling apart and the stand of packaging supplies seems to be blocking a good number of P.O. Boxes. The interior needs a makeover badly. Basically, it's a good post office, they just need to take down the plexiglass wall they put in during COVID and do some little renovations. There's money here in Cleveland park.

This is ONLY a great experience if Tonya is NOT working. She is the most miserable person Ive…read morealmost ever encountered. I have been meaning to write this for years. She doesn't have a bad day, she is a pure grey cloud of negative energy . She is rude and miserable. There is zero joy in this woman's body. Ive not sure why she works for the US postal service in customer service with such a negative personality. I got spoiled living in Columbia and having Ms.Yvonne for YEARS'!!! I have occasionally left the most office if Tonya is working solo because she is that miserable to even be in close proximity to. You hear how she speaks to everyone and you think na ill pass. Theres now a UPS store across the street. Go there if you can it may be more expensive but this woman is an unpleasant experience. I feel bad for her coworkers cause I couldn't imagine working every day with a human just miserable 24/7. Ive tried to give her the benefit of the doubt but I've been in Cleveland park 3 years. It's always a terrible experience. I feel blessed from the mail gods when shes not working and i get lucky enough to see the other women who work here who are lovely.

They do not answer the phone and when they finally do they hang up. I am trying to locate the…read morecremated remains of my father and Friendship Heights USPS was horrible wouldn't help at all even with the tracking number - if I could give zero stars i would. unprofessional and zero customer service even when I explained the package has the remains if my father after he donated his organs to help other people now I have no idea where he is. I am absolutely horrified

trash. dont believe any ratings above a 1 star. They dont deliver packages. They take an hour to…read moreattend to you in the line, then another hour to find your package. Inefficient, under employed, just dog water.

I like this post office. I still mail letters and packages. I like to receive them. I'm old school…read more During the pandemic, I started to send gift boxes to my niece's kids to cheer them up. I've continued the tradition long after social isolation: the shipments include, for example, magazines I've read; nut free snacks; and items I have bought new for this purpose. Post offices are highly variable in usage rate. I'll bet the USPS tracks this. They must. Staff also are not the same in efficiency. The reason I like this specific option is proximity to where I stay when I check in my elderly father and its relative lack of business. It is noticeable underused. The first factor ensures I would patronize the place even if it weren't great. The second factor could be adversely affected by my own actions. You have to worry that posting a positive review will encourage others in a manner that degrades exactly what you were praising. That is the risk of trying to perform a public service.

Has anyone been able to pick up their PO Box key? Ive tried three times during normal business…read morehours and the POC who handles this is never there. I was provided with a phone number to call her-- there was no answer. I am disappointed because I paid for this PO Box in full online but no efforts are being made to provide me with a key. My PO Box rental started in July. We are now in October and I still do not have access.

Terrible, dirty post office with sometimes-somewhat friendly/begrudgingly helpful staff. But right…read morenow, I'm sitting in the parking lot at 9:15am, and it's not even open for business yet. It was supposed to open at 9am. Don't use this office unless you absolutely have to.

Thia post office only operates efficiently IF ms. Yvonne is there if not forget about it. If shes…read morenot there the employees all go to lunch together for 1.5 hrs. Mid day. You never know when they will he open. Aside from that black mold is everywhere in the ceilings. And of you rent a po box you're lucky if you get mail more than once a week. Now IF ms. Yvonne is there all is right in the world if not. Don't get it to be open or to receive your mail.

Just wanted to post an update: This location will soon be closing, last day is 03/15/2024!…read more Now we will all have to go to Kalorama or 14th St NW

Would not ship my package because the lady couldn't balance it on the scale…read more Is it legal for a post office to not ship a package? Like isn't that what taxpayers pay them to do? They made me walk to kalorama. Don't depend on this place

This Post Office has had its ups and downs over the years. Joe, who had been a manager for well…read moreover a decade, was great at running the place. I never heard one complaint about the guy. After Joe left, the place went on a downward streak. There's a clerk these days, Jamilah, who is fantastic. It's always nice to see her behind the counter. On a couple of occasions, when I had PO box-related business, I left when I did not see her there, knowing that she would be able to handle the situation quickly.

This one is slightly better than the 14th Street one. But still would avoid and go somewhere with…read morebetter service.

Unfortunately, this is the worst USPS I've ever visited. There were no less than three employees…read moreworking here when I went during the afternoon, yet only one employee was helping a customer. It was clear that the employee and the customer were having a good time talking, and then another, more senior employee with headphones on would come and yell at the employee helping the customer from time to time. He would say really rude things and talk down to him and it was super uncomfortable to witness. Once the employee was finally able to help me, he started FaceTiming his girlfriend or someone he knew on his phone. I'm guessing it was his gf because he was saying really inappropriate things, while I was in complete shock. I was literally standing in front of him asking him questions and taping up my package and felt like I was interrupting his convo... I had to wait until whatever he was finished saying so I could pay and wrap up the transaction. I know this is the USPS, but even from the most basic customer service perspective, come on!!! How do you not feel ashamed to have an extremely private conversation on speaker phone in front of a customer? USPS also provides surveys on their receipts for transactions, so I will definitely report this.

This is my favorite needle in a haystack. I've been here a few times before, and is just s tiny…read morelittle thing. Only 2 workers usually, one tiny counter. It's close to where I work, that's how I found it the first time. It's literally off the map. Every time I try to come here, I'm always squinting, and driving really slow looking for it. The thing that makes it great is the fact that it's so well hidden. It's my secret spot office, and generally it's not too busy because it's hidden so well. I've had the slender older guy help me, and he's pleasant & helpful.

I went to mail something time sensitive at 4:15 p.m. on a Thursday. The metal barriers were already…read moredrawn, preventing customers from being served. You couldn't talk to anyone. There was no sign indicating an early closure. I went to another location.

Like many U.S. Post Offices across Washington, D.C., many comment on the "rude staff." Will they…read morerarely smile? Yes. Are they a little abrasive? Yes. Will they ask you to stand back if you're too close to customers in line? Yes. BUT if you have a good attitude and are nice, they will eventually warm up. Stopping in on a Friday afternoon in May, there wasn't a line. It's a narrow location, but sell labels, boxes, and even greeting cards. To ship a mug, I had to buy a label for 99 cents (two come in one purchase) and the worker quickly helped me. Off it went. There's street parking nearby.