Curtis and staff are gems, willing to help as best they can. Super personable and friendlyread more

I often have packages often to pick up and depending on the postal carrier (we get different ones)…read moresometimes they don't pick them up, and I have to then take them to the post office. Recently, I had a package picked up, scanned and delivered to my next-door neighbor. She brought it by the next day; I took it down to the drop-box in the lobby. It still hasn't shipped (was supposed to go to Indiana. Will go to the Post Office today to try and see where it is and why it hasn't shipped. I ship hundreds of packages each year, prices go up and services are getting worse.

I try to get hold of post office at Walmart for an hour about a package. They say it been delivered…read morebut this is the fifth package. You have not been delivered to my resident, but they say it been scanned in front of my house and my brother been out there waiting on the mailman and he said he didn't see no mailmanand I reckon to people don't trust the post office anymore. They will not delivered.

The staff at the post office are always helpful and kind. I have called them directly for…read moremis-directed or lost items and they always go out of their way to lend a hand. I am knocking off one star since some of their delivery mailmen/mailwomen struggle with getting things in my mailbox correctly, but overall I think they do well.

A really great post office. The staff are really friendly. Although rarely, they do get puzzled on…read moreshipping.

I was sent here for work to send out a couple of packages and the experience was fine. The building…read moreis beautiful and probably the nicest thing about the place. Small town means little to no wait, so that was appreciated as well, and had no problems with who was working there. Very friendly and quick!

This is an actual functioning post office full of history and beauty. I LOVED seeing this post…read moreoffice when I came with my Grandma to pick up her mail. GORGEOUS!!

Never in my life have I had my mail delivered incorrectly or packages missing so many times. Any…read moretime I'm expecting a package there's a 50/50 shot I'll actually get it. I end up with keys to parcel boxes and no package in the mailbox, notifications that it's delivered when it's not, or other people's packages instead of my own. And if you call to complain they make the excuse that "addresses are so similar in these neighborhoods" but isn't that the case literally everywhere else too? Every once in a while an issue like this wouldn't be too bad, it happens. But it's literally the third week in a row I'm missing a package. Figure it out.

So they can deliver some of my packages but some of them are an insufficient address. The delivery…read morepeople constantly do not want to walk upstairs and it only leads me to believe it is out of laziness. Two packages this week were delivered and two said "insufficient address". Which one is it?!?!

Horrible post office. Staff are always rude and act like they hate their job. If you don't like…read moreyour job, find another, it's a free country. This is one agency that definitely needs a makeover as well as turning over old staff that are like weeds that can never be removed. Nothing helpful about them. I've only been here a few times, but it's been a bad experience every time.

I've been to this post office about 4 times and each time, I get rude customer service. The last…read moretime was the last straw for me. Why is this employee going to act like giving me service and acting like shes annoyed to do it, giving me a rude tone of voice, ok? Then turn around and tell me shes sorry I'm mad when she was the one to provoke it? Then her fellow employee jumps in and tells her she'll take care of me and she needs a break. This employee looked mad at me, as if me treating her employee friend the same way I was given was a bad thing. I've never been so shaken in my life with the type of customer service I was getting. Horrible experience each time I come here and I'm not at all surprised. I would infer the supervisors side with their rude employees and shake off each complaint.

Went for a passport appointment, I don't actually think there is any benefit to having an…read moreappointment, as you still must wait in the general post office line. Only one employee handling passport applications and pictures (she was great, though) and zero signage on where to go for passports, even though only one employee is handling them. When I got there I waited only about 10 minutes, but while I was waiting about 15-20 people got behind me in line without any movement made. I hope this post office gets more staff members and is able to upgrade their signage at some point soon. They don't make passport appointments intuitive for dummies like me! Side note: Apple Maps takes you to the employee only parking lot instead of the general parking lot, not sure why that is.

I've had to go into the office to get my packages 3 times now within the last week due to the…read moredriver not wanting to get out of their vehicle or saying there was a "dog" issue, when there's no animal issues in my neighborhood. Although the customer service in the office is very slim, they are helpful at least. This seems to be an ongoing driver issue. Very frustrating to have to go pick up my packages when they can easily be dropped off.

It's a real treat because as you come of the bridge crossing into Wallula the wind really picks up…read more I literally had to hold onto my car for fear of blowing away with a wind gust, no exaggeration. From this office, you get a really nice view of the Columbia River and the office is located on the outer road of the town so you don't have to go too far in to the town to get to the office. It's a simple office with well maintained landscape and perfect parking spots. The people are just as perfect and sweet. All I wanted was a book of stamps and you just kind of get to talking with them without even know it. I kinda miss that small town courtesy.

We spend the winter in California, but have lived in the Walla Walla area for 13 years. About 7 to…read more10 days prior to leaving for the winter we make sure we fill out the US Postal Service card to forward our mail to the temporary address in California. This past year we noticed after a while we were getting very little correspondence. After calling the Walla Walla post office asking to please fix the problem, we soon find out they started to forward only some of our mail to California, but the rest was being delivered to our house in Walla Walla. We call them again and felt things were finally fixed, but we just found out that some of our correspondence is being returned to the sender with a yellow label: RETURN TO SENDER, UNABLE TO FORWARD - NOT KNOWN. We cannot believe how they could mess things up again and again! For the last three years similar things have been having. Just one incident as an example, we were going to be gone for less than one month and filled out the appropriate card for the mail to be held for the month and went in person to the post office to give them the formal request. When we got back, we found they had continued to deliver our mail in our box by the road to the point it got so full that envelopes were falling on the ground and we lost a lot of important items. So we went in person to the post office to make a complaint and requested that the mail would be placed in a mail box attached to the house, just in case this would happen again. The manager was very rude and said she would not be able to allow us to change the location of the mail box because she was going to have to pay more to her delivery person for walking to the house (most residents have their mail box fixed to the house and not by the road and, by the way, we have a very short driveway). After insisting and asking her to be responsible for the lost correspondence, she agreed. We have been very frustrated with the poor service and lack of efficiency with the post office in Walla Walla, although we have heard from friends living in other states that they are having similar problems. Now we can see why the US Post Office is doing so poorly.