Needed to have some of my professional equipment packed up for repair. The shipping place…read moredouble-boxed-packed it up so that it will ship nicely out to California. I have a lot of peace of mind that they did a great job - much better than what I had tried to do. Whenever we have something very important that we need packaged for shipment we go to the Shipping Place & know that it was done right!

TLDR; Avoid at all costs. Take your pkgs elsewhere…read more I went here to ship a TV. I had the man behind the counter, Marcus, package it for me and paid extra for this service. He placed a fragile sticker on it. He measured and weighed it. Originally he told me it would be over $600 based on the size. I said it was too steep and I could buy new. He managed to get that price down to about $250 with the packing service. I paid and that was the end of our conversation. The TV arrives at my mom's house and it is broken. I reached out to FedEx, filed a claim and it was denied b/c I went through a 3rd party. I had to contact them and they had to file the claim. I reach out to the store and someone answers. I give my name, they pull it up and I explain what happened. They tell me they can file a claim for $100 but that was all b/c I didn't get insurance. I was never offered ins. They insist that yes I was. At some point while I'm talking, I get handed off to the person who helped me that day, Marcus. He swears he did tell me about the ins and I told him no I wasn't paying the extra $15/$50 it costs. This never happened and I tell him as much. Perhaps he got wrapped up (pun-intended) in struggling to pull down the Kraft paper, fill the air bubble sheets to put in the pkg, the cursing, and the constant use of the n-word. He insists I told him the value of the TV was $500 but rejected ins. I never discussed the value of the TV b/c I didn't remember how much I paid over a year ago. I never expected the full value anyways (depreciation). I recall to him the conversation we had about not paying over $600 just for shipping. The value of the TV was never discussed. He tells me he has it right there in his database. No, he doesn't. If he has a refusal it's b/c that's what he clicked but he never offered it. We went around in circles until I finally just asked for the manager. The owner comes back on the phone and is indignant. They immediately place me on hold. They come back again and place me on hold again. They tell me they don't know why I called back, they already told me they can only file a claim for $100 and they aren't going to commit ins fraud. I tell them I didn't call back, I had been on the phone and I asked to speak with Marcus's supervisor. They interrupt me, then repeat the same thing again about fraud. I ask them who is asking them to commit ins fraud. I'm telling them I was never offered ins and that's on their rep. I'm asking them to accept accountability for that. Yet again, they begin to place words in my mouth that never were said. They said they would not accept accountability for breaking the item b/c they didn't break it. I ask who said they broke it. Every accusation is an admission of guilt. The craziest part of all this is that he did in fact almost drop the TV while it was in the box and sitting on the dolly. It makes me wonder if it hadn't fallen at some point after I left while waiting for them to put it on the truck out back. I explain again what I'm asking and ask how we make this right. They refused to listen to what I was saying and instead kept waiting to respond. Next, it was they WOULD accept accountability that they didn't offer me ins (I thought we were getting close to redeeming behavior until...) but they doubt it (meaning they doubt I wasn't offered ins). I ask which makes more sense: me rejecting paying an add'l $15-50 for ins on a pkg costing me $250 to pack/ship OR me saying I wasn't going to pay over $600 to ship said TV. And yet with all of that still wasn't listening. They knew which one made more sense but refused to admit that they made a whoops and forgot to offer the ins. Had they been able to just admit their mistake, commit to taking that feedback and doing better in the future, that would have been the end of it. I would've taken the $100 and went on my way. I told them not to fret. I was going to contact the bank and let them sort this matter out. Charge reversed, credit final. Chargebacks hurt small businesses but some people let their ego get in the way of customer service.

Great convenient place to drop off packages, get supplies. karen is always helpful.read more

"It's a scam!" They claim to be a Fed Ex affiliate but they are a subcontractor to FedEx. That…read moremeans they can charge whatever they want and there is no set price. For example,it cost 200 dollars to send a car computer part to California, but the company sending the part back using FedEx office (an official drop off center) charged me 77 dollars for the exact same service back! Stay away! Use the Albany drop off center- quicker and cheaper. Also the UPS depot in Kingston is much cheaper. Stay away!

[[Embarrassed to say I posted a negative review here that was actually meant for another business-…read morewhich I deleted it. Totally my mistake- apologies for the mix-up! Everyone here has always been super helpful and friendly. The bad experience was actually at Staples over a lamination job.]] Aside from lamination- which I rarely need to get down here, I come here often to return Amazon packages and these folks always take care of me quickly and make the whole process smooth. What takes this UPS to the next level is how these folks also helped me ship a large wooden greeting board all the way to Florida. It cost me an arm and a leg for sure, but it was worth it! The way they packed that board was perfection. It was bubble-wrapped, sealed, protected and then practically bubble-wrapped all over again and boxed. You could tell they really took the time to make sure it would get there safely. Always pleasant, always helpful and always on top of their game. Definitely appreciate the folks here.

Arrived at this UPS Store with paperwork printed from an email Apple Care had sent me. It…read moreostensibly contained instructions and a QR code from Apple. It did not. Noah kept into action and saved me by going thru a couple of my past emails and finding the right incident code which, when entered in computer revealed the correct info and the iPad Pro was headed out 2-day UPS. If it weren't for Noah going above and beyond I would've been stuck on the phone and computer trying to figure all this out at home again. Exemplary employ. Thank you Noah. I'm a customer for life now.

This FedEx is in a good location but they do not have the greatest service. They are located off of…read more17 K down and industrial Parkway. I do recommend taking a GPS if it's your first time coming here because there are a lot of trucking businesses in the industrial Parkway. My dad drops things off twice a week at this location for work. if there is one tip that I can give anybody coming here is make sure that you have all of your stuff labeled and prepared make sure it's all set to go if you're just dropping whatever you are shipping. The staff here is not very good and sometimes they do seem like they get very annoyed when you come in and you have to get a box that fits the package etc. I would not recommend shipping a big box out of this location unless you want to deal with unpleasant staff. Overall this FedEx is in a great location it's in the same area as Stewart airport but the staff is basically nonexistent and not helpful at all. PROS: - great location next to airport CONS: - unpleasant staff

Suppose to get 9 packages and only got 8. It's a 12x20 pergola. Of course the one package needed is…read morethe screws and bolts to put it all together. FedEx for two weeks has sent me emails saying package arriving tomorrow for 6 straight days. I have called at least 5 times the past two weeks and no help whatsoever. They just keep saying "package arriving tomorrow" never comes. I know they lost the part and won't admit it. Now I have lost three weeks of the summer not having a pergola and now I have to reorder and return the 8 boxes. Crazy how FedEx is still in business. Lowe's needs to try another shipping company.

Ken was AMAZING in helping us return 12 boxes from my son's wedding. He was patient and very…read morethorough. Give that man a raise!

so my daughter is getting married and she needed help making copies of the wedding program-…read morestepping up was copier server Tamary- what a professional and helpful person! The printouts were great- thank you!

Super friendly and helpful. We stopped in to print a pdf…read moreoff a thumb drive. It was a busy Friday afternoon and Ruby was still friendly. She was so fast printing the document for us. So happy we found this place!! Thank you!!

It's a small shop but they do UPS packaging here and that's what we needed today. My colleague…read moreneeded to send two packages and the young man working the counter was speedy and efficient. Sure, the price was high but that's up to UPS and not the local shop. They have printers and copiers and some mailing supplies and a computer available for rent. There is street parking. [Review 11487 overall, 1267 of 2019.]

We live nearby and have been there many times. We do a lot of Amazon…read morereturns too......never have I encountered an unkind attitude or word. The people who work there are knowledgeable and friendly. I'd recommend them any day!

I visit this store here time to time. Nice and friendly stuff. They are always helpful if you have…read moreany issues with returns or deliveries Thank you.

I love small town living and it is personified by this post office and its exceptional mail…read morecarriers. I've been a resident of Stone Ridge since 1988 and I have only good reviews in all categories. no complaints

One of the most unaccomodating, unpleasant Post Office experiences ever! If you are there before…read moreclosing but your transaction requires writing a label, etc they will close the window on you without a blink. Who does that in these times???? This is happened multiple times. No smiles. Nothing warm and friendly here. It's just mail people!!!!