Been going to this store for a long time. Very professional, always helpful. It's always a…read morepleasant experience.

Can't thank this UPS for helping me to create our memories that will last forever. Special shout…read moreout to Tajkia and Gurdeep who sat with me, suggested how and what to order, finally a magical poster for our 20th anniversary.

Kenny greeted me with a great smile and assisted me with printing all my documents. He stayed by my…read moreside until everything was printed. He values me as a customer and acknowledges that sometimes we need assistance. The service was excellent. Thank you

This is my go to store when I need to ship something as its right down the street from where I…read morelive. The staff is always courteous here and I'm in and out within 10 minutes. There is ample parking as its in a plaza with other stores.

3rd time in a row I arrive withing published business hours and find the lights out and door locked…read more!!!

Brought birthday card with 2 stamps already attached to send Priority Mail,…read moreput in envelope, sealed ti, was gracious. Charged my wife flat $20.00

Specifically wanted to shoutout Melissa in Printing Services. I had to unfortunately print some…read morelost pet flyer's and not only did she do the job quickly and efficiently after walking me through the options, but she went above and beyond, especially in the empathy department, while remaining a total professional. I dealt with 4 different employees and they all were helpful and good at their jobs, however Melissa is the type of employee that makes you choose Staples over a competitor even if it's a bit of an extra drive.

Unhappy with the service. Made holiday cards and was informed that anything ordered the morning…read morebefore would be ready. Been waiting and waiting!! Called and the young lady said any order placed past 12pm would received by end of next day. I informed her I placed order in the morning and never bothered to confirm if my order was ready or bother checking on it. She just told me to wait for confirmation. Called later just to find out its been ready and has apparently been put away. No notification or status update, or phone call. We needed the hokidays card to be shipped out by the same day it was expected to be done.

Patti and Keith have made this store neighborhood friendly, they even have a little table and…read morechairs with crayons and coloring books. Also very organized and the service is top notch. I never think of going anywhere else. They have anything you could possibly need to get your shipping done and help you. Even if you have trouble downloading a label at home, they will gladly show you how to do it there. Tabitha and Ryan are so friendly, always a big smile! Great staff!!! it's a pleasure to go there. Bev Brown

This USED to be a great place to get copies made, ship packages, etc., etc. There was a clerk…read morenamed Pattie who worked there, & She was always "on top" of everything. Unfortunately for Me, Pattie retired, & this business evidently is now under new ownership & has REALLY gone DOWNHILL fast. I recently bought a couple of vintage auto parts on eBay. Sadly, they wouldn't fit, necessitating My returning them for a refund. eBay emailed Me a "QR code". When I saw "FedEx" listed as the carrier I needed to use to ship the parts back I cringed, since anything & everything remotely related to this pitiful "carrier" always seems to end up complicated, a huge hassle, & a gigantic nightmare. Having no other viable options at the moment, I grudgingly drove to the "Postal Center" so they could scan the QR code, print a label, & ship the package out for Me. Well, FedEx "came through" for Me once again, right on cue. The "clerk" on duty matter-of-factly informed Me that the Postal Center is "no longer scanning FedEx QR codes". I really thought She was kidding! They advertise themselves as a "full service center", are considered a FedEx drop-off location, & they can't/won't scan QR codes? Preposterous!!!!! A wasted trip, & in case this clerk hasn't noticed, gas prices (like FedEx rates), are in the stratosphere. She could care less. This "clerk" was about as useless as power windows in a submarine. No apologies, no recommendation(s) of what My options are, etc. I asked Her WHY they won't scan QR codes She informed Me that "We don't have the necessary equipment to scan QR codes". REALLY??? I suggested that it might be good business practice for Them to INVEST in a scanning machine, seeing that They're supposedly a "FedEx full-service location". DUH!!! That suggestion also fell on deaf ears. I informed Her that I was finished doing any business with "The Postal Center"...She could care less about this also. Quite the "attitude"! On My own, I searched the internet & quickly found that Walgreens in Millbury handles the shipping of FedEx packages. I called Them & when I told the clerk the story about The Postal Center not being able to scan FedEx QR codes, She too thought I was joking!!! She had never heard of anything so ridiculous! So, I drove to Millbury. She (Karen) was very nice & helpful (unlike the DUDS at The Postal Center!!) Within 3 minutes She had the QR code scanned, the shipping label affixed, & the package was on its way! Now THAT's the way to do business!!! So whatever You do, DON'T EVEN CONSIDER using The Postal Center for anything since They're as useless as FedEx, I'm spreading the word far & wide, with the hopes that this pitiful excuse for a "business" will go the route of "Spirit Airlines", along with FedEx, and cease to exist. We MISS YOU, Pattie!!!!

I highly recommend this location. Matt & Josue have always been very helpful, they explain…read moreeverything, and have helped me tremendously with the 4 U-Haul boxes I picked up that were shipped from TX. Always smiling and friendly. They are very efficient and hardworking young men. Thank you for their great customer service.

When returning Items from Amazon as customer's packed, UPS associates or owners reject the packed…read morereturns in a box as not certified box and attempt to sell their own boxes making excuses as Amazon policy which is not true!! This store uses tactical extortions to scam customers by buying the store boxes. This is unacceptable service and damage UPS customers service image and business ethics.

I was so confused on how to ship with FedEx. I stoped in and it was a breeze! The guy walked me…read morethrough the steps and my package was set to go out that day. Easy peasy.

I'm only giving one star, because zero is not an option. Literally the worst customer service I…read morehave ever experienced in all of my years. I went in looking for a quote on shipping something internationally. The shady guy at the counter appeared annoyed that I was there. I asked him a question about declaring it via customs, and he had no idea what I was talking about. He then gave me a quote for UPS and USPS. The USPS quote was significantly lower, and I said something along the lines of "maybe I should just go to the post office." I then asked him if he could give me a quote for DHL and FedEx, to which he responded, "Well, if you're just going to go to the post office, why would I give you a quote?" I said, "Well, I haven't decided what I'm going to do yet, I'm just looking for prices." He then said, "Why would I waste my time looking up prices if you're just going to go elsewhere?" At that point, I said, "OK, thank you." and I left. I went around the corner to the post office and not only did I receive friendly customer service, the price to ship from the post office was almost $50 cheaper. I do not recommend this business at all. EXTREMELY RUDE and UNPROFESSIONAL.

If I could, I would give it a 0. There are currently several men working there. These men are…read moreextremely unfriendly, rude. I have never in my life encountered such hostility towards a customer, from whom they profit. I do not feel comfortable and good in this place, among these men. I prefer to go to the neighboring Staples or another store, although it is less convenient.

For some reason the clerk decided to lock the doors early and left me and three other customers…read moreoutside and then just left at 2:27pm. I get it you hat your job, but damn. Owner came back and made good on great service

Drivers suck, package has been out for delivery for 2 days but apparently that's a difficult task…read morefor these drivers to handle.

For anything remotely important that you need to deliver to the Leominster area, go with USPS. Two…read moredays in a row the FedEx drivers "attempts" consisted of: not walking up to the door " couldn't find the address," and then slapping a blank could not deliver tag on the front door " because the business was closed or no one was home." Both days someone was waiting all day specifically for this package. It contains equipment that is critical for the operation of my business. Driver didn't ring the doorbell, didn't read the large sign with instructions we taped to the front door. We know this because we have security cameras on site, including a video doorbell. Watching that security camera footage is beyond frustrating, every parent with teens that follow half of their specific instructions knows what I mean. Now we have to wait an additional day to try having it brought to a FedEx drop off location. Hopefully this the driver can find Walgreens. Customer Service is not super helpful, there is virtually no way to directly reach the driver or the franchisee without physically going to their location and banging on the door. So we are left with the robot customer service agent, and whatever the online account allows you to do, it's disappointing and best.

I have been coming to this location for almost two years and I just love it. The staff is very…read morefriendly and they help you with whatever you need. At times they can be understaffed for the amount of people that come into this branch but they treat each and everyone with respect. Just be patient when you visit this location (: