Self serve kiosk saves time, and staff are helpful and efficient when I need full service.read more

The Richard J. Pino Post Office located at 4600 Paradise Blvd., NW, was a huge disappointment for…read moreme today, not only in this particular post office staff, but in the U.S. Postal system. Sadly the staff does not take any responsibility or accountability. I had time sensitive documents that I mailed in their 1-3 Priority Mail, I paid $105.00 for four mailings to California. The expected delivery date was June 3, 2026 for all four envelopes. Three of the envelopes arrived in CA on Monday June 1, 2026 and one of these was actually delivered on June 1, 2026, the other two are sitting in San Francisco to be delivered on June 3, 2026. Unfortunately the envelope that had a very time sensitive loan payoff is still sitting in a bin at the main post office in Albuquerque, NM three days later. I explained to the postal employee that helped me mail the envelopes that was time sensitive. When I tracked the envelopes and found the envelope with the loan payoff still sitting Albuquerque, I talked to a lady at the Pino Post Office first thing this morning June 2, 2026. I showed her the tracking status and I said this envelope should be in California like the other envelopes, she told me "There is no guarantee that it will get to its destination in 1-3 days." I said the other three did, they were mailed at the same time, and I believe the Post Office should send it overnight mail to CA. She said we don't do that, I said let me speak to a supervisor. The supervisor, checked the system's photograph of the envelope and said the label and written address were good and in tact. I asked him if he could get someone to look for the envelope and mail it overnight mail at the Post Office expense since it was their error. He said no, that the post office building was to big and that they would not pay for overnight mail. Then he said "Why didn't you mail it overnight mail to start with." I said, would it make a difference if it got lost or misplaced like the current envelope would it be any different? He said "No". I asked him if the Post Office takes any responsibility or accountability, he didn't answer. I am sending this review to upper management in the U.S. Post Office. The supervisor at the Pino Post Office was a tall, black man, with a shaved head, the employee was a Hispanic lady.

Great post office. Super friendly people at the counter. Never a long wait. Accurate, timely…read moredelivery. And I like they way they ventilate the place to reduce the covid--wish more places would do that.

We have possibly the rudest postal carrier in the United States. He has knocked over my mailbox,…read morethrown parcels in the mud, honked at me and blocked my gate when I was trying to leave for work (probably not legal). That's just my house. Everyone in the area knows if they want their mail, they are at the mercy of the guy in the gray Nissan.

I hate going to the post office for the same reasons I hate going to MVD to renew my license. I…read morehate waiting and the employees seem unhappy working there. However my experience today was wonderful. The service was quick and friendly. The postal worker greeted me as I walked in and was cheerful as he assisted all of us in line. I will definitely be back to this location.

This post office is the best one I've been to in New Mexico!…read more Service is super friendly and efficient, so basically you feel like you're anywhere but a post office! It's usually the same gentleman behind the counter, and he answers questions with patience and a smile. The building is very small so there may be a few services this location doesn't do but so far everything we've needed (including sending registered mail) has been a breeze, and they do have P.O. Boxes. The building is actually on 4th Street so its easy access and parking is along the North side, as well as in the lot behind. Note they're closed for lunch from 11:30-12.

Nothing but a group of grumpy, miserable and incompetent staff. Always seems like bother when you…read moreask them for anything. Constantly losing and misplacing numerous packages of residents. I have never lived in a town that has such a problem at the post office. It's absolutely ridiculous.

This Post Office in Edgewood is always professional and proficient and although at times busy…read more Worker's ensure their professionalism and courteous service at all costs! Thank you

A good community post office located up in the actual Village of Placitas--not the wider area that…read moreclaims the name--about 7 miles east of I-25 on NM Hwy 165. Very friendly and skilled staff.

Can't ever get it right. Multiple times they've lost my packages and made it my problem. To request…read morea new one from the manufacturer. Front desk is Very unhelpful and don't get back to you in a timely manner. Their delivery drivers frequently forget to put Keys in mailbox to open parcel boxes. Then again making it your problem to fix.

Worst service, rude, unprofessional never solved my problem treated like a problem when they are…read morethe ones that didn't do their job correctly

the most rude service, i said i wanted my passport the fastest possible and payed for fast shipping…read morethey were so worried about kicking me out that he told me i would get in four weeks and proceeded to tell me rudely that only if someone dies in the family he could rush it yet i payed for it and was pretty much rushed out while he called over a new customer and didn't help with questions

Not responsive and still losing mail. We get checks for our business. They have lost checks, sent…read moremail back. Clients will call and tell us they received their check. The checks we undiverable. We have had this P O box for a year. Iam at my wits in? What are we spending money for?

My mailman has not been on our street all week so we haven't received our mail. We hear him when he…read moredrives up and down Inca NE and he hasn't been here at all this week. What is the reason and when is heboing to deliver our mail? We are waiting on a check.