Unfortunately my mail is jammed in my box. I have had my cards and photos damaged. Customer service is great, but whoever is putting the mail in the boxes aren't taking and care. The cost of having a box is ridiculous so I think that you should receive your mail undamaged. With the holidays coming I hope holiday cards arrive uncropped or bent. read more

I ordered an item from Amazon yesterday. it was supposed to be delivered today. the tracking showed it out for delivery from St Helen's at 6:00 am. by 4 pm it hadn't arrived. I click back and discover that the carrier claims that our driveway or porch was inaccessible. the same driveway where we drive in and out ever single day. in fact our friend drove out about then. so it wasn't delivered . they did not attempt to deliver squat because we were sitting right here in full view of the driveway front and back. then I called to find out WTF but you can't reach anyone. if you don't provide customer support on Sunday, why claim you deliver on Sunday? by the way we have no attempted delivery slip. I am disgusted. if I didn't need the item TODAY I wouldn't have ordered it to be delivered TODAY. read more

GOOD - the folks who work here are friendly. GOOD - the lobby stays open an hour after the counter closes. This let's people buy stamps from the machine, drop off letters, and get mail from PO boxes. BAD - they are way too chatty with the regulars. When it's busy and the lines are super long they need to minimize the chatter and keep the line moving. BAD - usually only 1 person working at the counter despite how long the line gets. Occasionally, there will be 2, but that's rare. BAD - after hours the mail drop boxes are located around the corner in a dark isolated area. BAD - the employees are notorious for closing a few minutes early. One time, I arrived 7 minutes before the designated closing time and the doors were already locked and curtains were pulled closed. My watch and phone both showed the same time as the wall clock in the lobby. Two other customers walked up behind me and also commented that it was too early and they shouldn't be closed yet. The next day, I asked the woman at the counter about it and she swore up and down they didn't close early and that I must have been wrong about what time it was. It happened 3 times in less than a month, which is very irritating. BAD - they have lost/misplaced two packages on separate occasions. Both times they had left "attempted delivery" notifications for me, but then couldn't locate my packages. They found one package approx 2 wks later, but they never did find the other one. read more

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Yes, I am a fan of this post office. The folks at Pattie's Home Plate gave me directions for the very short walk over here. It's a large post office. One small-ish corner is set up for retail business. A friendly retail clerk motioned me over and sold me some stamps for my office I'm setting up. Really enjoyed chatting with her and listening to the customers behind me talking with each other while they waited. I usually leave the post office feeling a little stressed due to the crowds and lines. However, I left this post office feeling relaxed and ready for the rest of the afternoon. That's OK by me. read more

I have visited many post office in my life and I love this location. It is rarely busy and if there is a line it moves quickly. The workers are friendly and professional. The location makes for easy access as well. read more

Here's why they get three stars instead of one: the office staff is awesome. Always polite. Always nice. Never had a problem with them. Here's why they should get one star: the person who actually delivers my mail never delivers my packages. They never even make an attempt. Someone is home 24/7 at my place but they are too lazy to walk the package up to my door. Instead they make me drive into town to get my packages on almost a weekly basis. read more

First of all, let me just say that I usually like my local post office and the people who work there- but when you decide to close EXACTLY at 5:30 when there are two people walking into the lobby and clearly heading for the door to the counter area- that's not cool. I rushed here needing to mail a package out like yesterday- it wouldn't have taken you but a minute to help me and I would have been out of your way. Not to mention, I was there an hour earlier to buy the box- gee, thanks for recognizing me and helping me out. I guess some people just care more than others. I've also got a couple "while you were out" cards while I was home. My front door is right next to the mailbox, so the someone was obviously standing right in front of it- why didn't they just knock? My car was in the driveway. Would have been nice to get my package delivered on time, to my house, you know, like I paid for... read more

"We're sorry, we missed you!" No, you really didn't, you were just too lazy to ring the doorbell or knock. Again. For the second time in 3 weeks, we (the four of us who live together) have received a little salmon-colored card from the St. Johns post office telling us we need to go track down some mail at the physical office. Both times, these cards were left when there were at least 2 people in the house. (Today there were actually three) Seriously, anonymous mail carrier, we're home, we don't have dogs, we aren't going to bite. Would it kill you to knock? read more

I'm having to put up cameras to prove that the mail people are just too lazy to deliver packages to the door.. they claim the dog(in the house) is a reason . Hummm dog in the house preventing the mail... right. Just people that are lazy and don't remember the stuff they said to get that job... I hope you all loose your jobs and have to work at Burger King , I'll be there every day!!! read more

I've never had a horrible experience here. And I'm here quite a bit. Mostly to just drop off my prepaid packages. But I've always been treated well by the workers. They are always kind and friendly. I also got fully refunded when my guaranteed one day delivery didn't make it to the destination on time. Not too shabby. The hours aren't too bad either. Staying open until 5:30 pm on the weekdays and open on Saturdays until 3 pm is very convenient for me. Being right next door to Safeway makes it even more convenient since I can get two errands done in one trip. All in all, I'm happy that this is my local neighborhood post office. read more

I'm really starting to feel like post offices are out to get me. Maybe it's a sign that I shouldn't bother sending packages to my long lost friends and family. i've been here multiple times and am hoping I finally learned my lesson. There's always a line out the door and the service could not be any slower. There's no sense of urgency among staff and they really don't seem to care less that you have other things to do than stand in line at the post office all day. More than once I have stood in line and decided one more minute was not worth it and walked out. read more

I have been to a lot of Portland POs. Not really sure what these Yelpers are complaining about. Yes, there is always a line at this PO - but usually a short one. There is always a parking space to be had. The folks who work here have always been super nice. If you are arriving to the PO at 5:30... and they statedly close at the hour of 5:30, than I 'd say you got what you deserved.. plan better. read more

So you're gonna think I am weird but that's ok. 5 stars for the post office? Yes. They (the manager John B.) were super helpful in trying to solve a package issue and actually called me back and left a very kind message. Then called me again with another clue to the package gone awol. Mystery solved. Hey they get a bad rap, poor US Postal Service, but I am in their corner. Thanks St. Johns Post Office for making me relax (because really, how important is it?) for playing music loudly in the lobby sometimes and for taking the time to talk to people & be real. Real live people talking to real live people. Imagine! Mistakes, I've made a few . . . and so has the post office. So what eh? read more

To the guy who "helped" me over the phone. wow. thanks alot for refusing to acknowledge my husband and I's relationship. First you referred to him as my friend, then when i corrected you you called him my boyfriend. then as i corrected you a third time you referred to him as "my boyfriend or husband or whatever." im sorry, were you extremely rude to me because his name is Hispanic? or is it because we don't have the same last name?? i cant believe you were so effing rude to me over the phone, i just wanted my damn mail! Why get a costumer service job if you're a jerk and apparently racist because you seemed to change your tune after i gave you his name. I never write reviews but this was just such a horrible experience i had to share. read more

It's most definitely the St Johns branch (read: it desperately needs a deep clean), but the staff is always super friendly and even when there's a line it moves at a decent pace. Never had anything but helpful and happy service here. read more

I just recently moved here and have had to go get my boxes every time my regular lady is off. Super frustrating that the male driver cannot leave my packages on the front porch. I specifically had the dog inside and was home. No knock at the door- just a note left in the mailbox and now- I have to wait until after the holiday to get my stuff. I'm obviously not the only one with this issue- 3 other people have expressed the same. Something needs to change. read more

I think the people at the post office are very nice and helpful. What I am getting really frustrated about is the inconsistency of the mail delivery time. One day it comes at 11 am and then the next day you don't get until after 5pm and then sometime not at all. We use to have the same carrier everyday and she was always delivering around the same time everyday. Oh yeah, and she was friendly. Now it seems we will have several different carriers within one week....argh!!! As you can probably guess I am waiting for a check ;) read more

I was in the service industry for 7 years. I have never ever been treated the way that the women at the St. Johns Post office, do. Horrible customer service. They are SO rude and make you feel like you are wasting their time. I have been sent to the back of a line before and scolded in front of other customers because of a label problem. I spent money on a new label only to find out once i got back to the counter (30 mins later) that i could have just written on the box. She could have told me how to fix it nicely instead of embarrassing me. Then today, I called and asked what time they closed, a gentleman answered and said 6pm. I went in and got there at 5:35pm. The lady behind the counter scolded the guy, then snapped through the window, "we're CLOSED". I called the guy and he was VERY apologetic and nice, while she went around the office freaking out in front of me. The women at the St. Johns Post office are horribly mean. The men should be working the front desk. Way to go ladies, acting just like a cliche' 50 year old women going through menopause, angry at the world. read more

I have been trying to get an address from John Bowman the post master at St. John's office for several months. Each contact comes with another requet for more hoops to jump through. The mystery post master is never in when I arrive or call. The residence has been in the same spot sence 1955. This is service??? read more

This office has a problem picking up out going mail when they have no mail to deliver! We have had around five different mail couriers and a big problem with out going mail! we call talk to manager every time all they say is sorry and it happens again!! come on st johns branch get professional!!!!!!!!!! read more

Wow. I used to leave my old mail person Xmas gifts. The new one shut off my mail delivery without notification, then went on vacation. No one at the post office could explain why this happened, although I have a good idea that asking her not to fold my mail after she damaged some documents of mine may have been a direct cause. It's been pretty much nonstop since then. At least every time she doesn't deliver my mail now, she leaves a misspelled note in the box. To add insult to injury, every time I call the Post Office to see if they will start delivering my mail again, they chew me out about how my mailbox is sub-par, or my car is parked wrong, or some other sort of bs. I'm pretty sure that interfering with the delivery of mail is a Federal offense, but it's pretty hard to fight back when the entire Post Office is against you. I just try to stay calm, work to fix whatever little thing it is they don't like, and hope that my mail will arrive. Thank you. little Post Office terrorists, for making the world a little bit worse. read more

The ONLY thing worse than the USPS is the St. Johns Post Office "Service"!!!. Last week went to send a package of 4 Xbox games to a relative the Grey haired lady with glasses at the front desk insisted they would be there on Thursday guaranteed (This was a Monday morning) Not only did he not receive on time like she insisted but when I went back she completely lied in front of her co-workers and said she never said that to me. I even paid the extra money to have the package there on time! To make matters worse he not only got the package a week later but one of the four games were stolen out of the package and only 3 games were in the package with the cases crushed!!!! I will never use the Post office again and could not believe the evil old lady at the front desk for lying to me about what she said. Very bad all around experience and I'll be happy to see the post office die out and am only using UPS etc.. From now on for my mailing needs. read more

"notice left for package" was what it said when I looked up the tracking number online.But wait! I was home all day AND, no notice was left, I looked in the dark corner of my mail box, the bushes near my door, under my mat. . . Super weird. I called the USPS 1-800 line to shedule a redelivery for the next day, package never came. Called for redilivery for the next day, package never came. Called St. Johns post office and talked to the head guy. I gave him all the info anybody could ask for, tracking number, location package came from, weight of package... Said he would look and call back. I had to call back an hour later, he said that he didn't know where it was, and neither did the carrier. What!! He than stuttered around asking the same questions and then said, " call back tomorrow". When looking on line the tracking number still says the same thing as before... " notice left for package". Stay classy st Johns post office. read more