do not go here : very disginest tried to make me pay 47$ for a13$ price. i was subjected to…read moremisleading shipping practices and potential misrepresentation of USPS shipping services. On the date of the incident, I visited this business to send a standard document envelope from Napa, California to Santa Monica, California. I explicitly requested the most economical ground shipping option with tracking. Instead, I was informed of the following: That USPS tracking was not available for my shipment; That I was required to use FedEx tracking instead; That the cost to ship a standard envelope would be $47. This pricing and explanation appeared inconsistent with standard USPS ground shipping services. Based on my prior experience using independent mail centers in Benicia and Glen Cove, similar shipments typically cost approximately $5-$13 and include tracking as part of the service. After leaving the business, I independently verified the issue: A USPS representative confirmed that the quoted price was not consistent with USPS Ground Advantage pricing; Independent mail centers in Benicia and Glen Cove confirmed that USPS tracking is normally included and that the $47 charge was significantly above standard rates; I later completed the same shipment at a different mail center in Glen Cove for approximately $13 using USPS Ground service with tracking included. This suggests the possibility that I was either misinformed about available shipping options or directed toward a significantly more expensive service than what I requested. The behavior I experienced may potentially fall under deceptive shipping or misrepresentation practices involving mail services, including situations where customers are: Told USPS services are unavailable when they are actually standard options; Directed toward higher-cost carriers without clear justification; Given inconsistent or misleading information about tracking requirements. I am also concerned about the potential impact on vulnerable individuals. While in the business, I observed elderly individuals and individuals who may have limited English proficiency, who could be more susceptible to unclear or misleading pricing practices. When I questioned the pricing and declined to proceed, I was met with a dismissive response, including the phrase "Welcome to Napa," delivered in a condescending tone. This interaction gave the impression that such pricing and treatment may be considered normal in Napa, which is deeply concerning as a consumer and community member.

Always polite, efficient and helpful whether it's with shipping or mailing services or notary…read moreservices. We have been using them for years and have always been happy. Beats standing in line at the post office hands-down!!

I had the pleasure of visiting this business today. I received a warm and friendly greeting upon…read moreentry and my time there was very quick, professional and very pleasant. I love to support small local businesses and look forward to working with them in the future. Lovely experience!

What can I say. I love this place!! The owner Will who I have had the pleasure of working with a…read morecouple times to ship items is so knowledgeable and helpful. Stop going to the post office or UPS store..this is your place. Support this fantastic local business!!!

Moved in the area and first time to use this UPS location for Amazon return and so far smooth…read moretransaction and good customer service. They also have a kiosk for self service amazon return but since there is no line and my item was a little bit bulky. Will use this UPS location now instead of the other one where I usually go in the past.

Well, the UPS store is great for UPS stuff. Which would explain my previous five star reviews…read more they claim they have the ability to process mail on behalf of the USPS. BUT. Their ability to process the USPS material is almost grossly limited compared to a real post office. So you may think their hours are more convenient than your local post office. BUT. The number of package pickups at the UPS locations is lame. Thanks to Amazon and other pressures on the USPS, they now process mail 24/7. Yes weekends, holidays, rain, shine... So if you managed to sneak your mail at the post office minutes before their closing time, most likely the mail will be picked up and sent for processing. You go to the UPS store and forget it. Your package will be stalled in transit at the store. For days. That would be Sundays, holidays. There won't be after hours pick up. And your mail will be stuck in the UPS store until the postal service arrives for their extremely limited number of pickups. But wait. The UPS store will most likely charge you more than a post office for the same service. Just go to a real post office.

I was returning a TV to Amazon that was severely damaged by UPS in delivery. I taped the box shut,…read morebut the employee at the desk said that I had to return with a better tape job or pay $2 to borrow their tape. I objected and pointed out that I have done returns to Amazon completely unwrapped and the UPS location or Whole Foods has always taken care of it. At this point the two employees demanded that I leave the store and called the police to have me removed. I returned shortly after with the box completely taped, but they refused to help me and called the police again, so now I must drive 10 minutes to the next closest store. This location should lose their franchise!

I came in yesterday morning to ship a tea set to my sister in Oregon…read more The clerk was very helpful with packing the box, she got everything packed and I was out the door within 15 minutes. the whole service was very reasonable too. thank you My sister just called to thank me for the tea set it was delivered today ! It shipped so fast ... so impressed

Ricky and Junior did an amazing job disposing of an old, broken piano. It was an extremely hard…read morejob. They were so great to work with and very efficient! Also, the price was right on for the job. The value was great!

junior & derick were amazing! Quick, efficient, polite - great experience. Would absolutely use…read moreagain.

My brother and I visited this location today. We were…read moretaking care of some business for our mother. Neither of us is very computer savvy; but Kenny (and I believe that her name is Cassandra) were so helpful and gracious. We both appreciate them very much! Thanks again!

I am an acquainted customer. They have impressively quick international shipping service to…read moreVietnam. If you bring your packages in on Tuesdays or Fridays, your family or friends will receive the packages after 1 week, which is pretty quick. There was only one time it took my package to be delivered after 2 weeks (due to Pandemic of COVID 19). I appreciate all the hard works they have committed to even during pandemic time. Besides, they have amazing money transfer service to VN too. If you send your family some amount of money on Monday morning or afternoon, they will definitely receive it on that same Monday in the late evening. And that is all I expect!

Yianni was professional he worked with my schedule. Unfortunately something came up with work and…read morewasn't able to complete my job. however Yianni showed up on time and was ready. Definitely my fault but Yianni was excellent in communication.

Yianni was professional, on time, and pleasure to work with. He's an expert at what he does and…read moreaffordable.

I've used Mentor Movers twice in the past year, and they've been consistently outstanding both…read moretimes. They show up on time, move fast, and actually know what they're doing--which is rare. I solicited multiple quotes, and off the top of my head I know they came in at half the price of Fresh Start Movers (PS stay away from them lol! They were horrible and so overpriced). White glove quality with Mentor Movers though (And I am picky lol!) The crew was professional, efficient, and handled everything with care. No dragging things out, no hidden surprises, no attitude--just solid, high-quality work from start to finish. They made what is usually a stressful process feel smooth and under control. What really stood out was how organized and quick they were without being careless. They protected my furniture, worked as a tight team, and got everything done faster than I expected. If you want movers who are reliable, efficient, and don't waste your time, Mentor Movers is the move. I wouldn't hesitate to use them again.

Overall great communication, wonderful crew, and fair price. Booked only 4 days before local move…read more Booked with David on phone who was patient with all my questions, and asked good questions about my inventory and needs. Zach called to confirm things day before. Day-of-move, the 3-man crew arrived right at the agreed time. All nice guys, friendly and professional. And fast! Move completed quicker than estimate. No damage/issues noted. Will use Mentors again, hopefully with same crew.