We discovered our local USPS branch wasn't open today, so we went here instead, When we arrived, parking was sparse, so I ran in while my boyfriend parked the car. I waited at the counter for several minutes and looked around for someone to help me. Only after another customer came in and we began chatting did someone come out to assist. Unfortunately, he was immediately rude and defensive towards me, saying he hadn't heard or seen anyone there. I replied, "Hey, it's no problem. It's all good... I think?" (after seeing the angry, put-off expression on his face). He then took a tone with me when explaining my options for shipping. He abruptly cut me off when I inquired about an option and was so rude that I stopped the transaction, allowing the woman behind me to go first because I didn't want to deal with his attitude and needed a moment to process the whole interaction. At this point, my boyfriend came in after finding parking. The employee completely changed his tune and was overly nice to both of us. Okay. The sudden shift in his mood and tone was disconcerting but decidedly better than dealing with the attitude he had started my transaction with. He slipped up quickly, started being rude to both of us, and ended our transactions by admonishing my boyfriend for licking an envelope that needed to be licked! He put on gloves to touch the envelope and barked at him not to lick it next time and instead ask whoever was waiting on him to seal it with tape. Literally minutes earlier, he had rolled his eyes at me and said he would "help me out this time" with tape since I hadn't brought any to adhere my shipping label to the outside of the envelope. I would have happily purchased a roll of tape. However, he seemed not to want to assist us with options but rather treat us like petulant school children. I'm not sure what his problem was. We both were kind to him, and I have a lot of empathy for people dealing with the general public. As someone who had previously worked in retail for years, I know how emotionally exhausting it can sometimes be, but his customer service was unacceptable. read more

if I could give a zero star I would. I agree with the previous comments. jesse the clerk was extremely rude the minute I walked in to renew my daughters passports. cutting me off every time I would want to clarify something, irritated by me being there, and no customer service whatsoever!!! I have called the USPS and filed and official complain for his behavior! read more

I always forget to check Yelp first. This time I really should have. The person in charge of the passport process is just plain lazy as a couple of the other people have already shared in their reviews. The postal worker looked for every excuse they could not to help me. One of the things the worker pointed out is actually making me laugh as I write this. There was a single checkbox that she spent a good amount of time telling me how it needed to be checked or else they couldn't accept it, all while holding a black pen in their other hand. They did offer to take the photo however. I'm guessing there's no paperwork involved in that. read more

Wow. I don't think I've ever been treated so rudely in my life. Seriously. The postmaster woman here immediately snarled at us after we arrived 7 minutes late, due to an accident on 29 in Yountville. We had our newborn baby with us and had all paperwork completed with ID's and everything ready, yet she would not serve us. We even called to say we would be a few minutes late. She looked at us with the rudest nastiest expression and asked what about no did we not understand. Told us to leave and make another appointment. Rudest lady I've ever encountered, worst service I've ever seen anywhere. How does this person have a job? Kept my cool, but she had me shaking on the way out. Seriously do not go here. We drove up to Angwin instead where the woman up there was so nice and helpful. read more

The manager was not very polite. The other woman was more courteous. I was bringing my application for a passport and while manager was giving instructions; very short with me. read more

One guy work here is very Rude and not helping its not doing his job very well,good thing one lady came up and help me with a smile and so polite..that guy read more

I have used the Rutherford PO for convenience on several occasions because, while I love the people and service that I receive in St. Helena, it is more difficult to get boxes up the stairs, etc. I stopped at Rutherford today with a box because I go there occasionally and I love Zoe who used to work there. But this time, I was treated with rudeness to a degree that I have never experienced before in any PO in the valley. Jesse was not friendly which was ok but then when I attempted to tamp down the sticker that he put on my box that was on the scale, he freaked out and told me to keep my hands out of the space of the box because I was invading his space and he felt threatened. I asked him what he thought I was going to do since all I did was press on a sticker on my box. He went on about how he didn't like people grabbing their box (which I hadn't done) and said he didn't know what I was going to do to him, but that he had come from SF and wasn't used to people here crossing into his space. I asked him if he thought I was going to assault him or something, which seemed pretty paranoid since I am an older woman who is usually quite friendly. He definitely went off on some personal issue that he apparently has with people touching their box on the scale or entering his space as if they are going to grab him. I found the entire interaction very strange and definitely will not be going to that PO again. Back to St. Helena. read more

Awful service. I arrived today for my passport appointment 10 minutes ahead of time and was still rushed and treated rudely by the lady. The lady had a terrible attitude and made us seem as if we had no importance. We were charged an additional $30 for their "service" --which we understand if that is the process-- but then yet charged us $3 more for 1 or 2 copies. As we were going to pay for the $3, she mentioned she had no change, and it was then when a courteous man behind us who offered to pay but she yet continued to embarrass us as if we did not have $3. We went back to the car to pay the $3 but she yet did not change her obstinate personality. We understand that unexpected things can come from time to time and can change our mood in an instant but that is no reason for why to let anger out and treat your customers with direct or even passive aggressiveness. read more

I wanted to write this review after I got my new passport. I went here on February 16th, 2023. The worker named Jesse clerk #9 was insanely rude, disrespectful, unprofessional, kept rolling his eyes, taking sarcastically deep breaths, grinding his teeth, and rushing me when I was literally 20 minutes early for my passport appointment. When I got there, he basically told me I had to fix some things with my passport application and so I had to ask him a few clarifying questions. The whole time he kept walking away to do something else in the most irritated fashion. I don't want google to sensor this review, but I basically heard him in the back say to his co worker; "this guy I'm trying to help outside is such and such" and it was obvious he was talking about me when I was literally still in the room. I really don't get why he was acting like that, so I asked him what his problem was and he immediately got defensive and threatened to kick me out because I guess his feelings got hurt. And maybe I should have just left right then because I had to trust him with my personal information. He also made more snarky comments throughout the interaction such as "that wasn't the question" when I tried to hand him a pre-made passport photo from Walgreens just to make me pay for a new one. And just as I'm leaving, I barely heard him mumble under his breath "get outta here." I wonder who hired that guy. Pick a different job if you don't wanna interact with people. I honestly hope he was having a bad day and has more bad days. Definitely not coming back here again. read more

This is a small post office but they are very nice! Nestled right behind Rutherford Grill you might miss it!

Supervisor was not helpful at all. We had a passport appt for 3 kids from 10:30-11:15 am. There traffic was exceptionally heavy on hwy 29 today due to road work, so we did not get there till 10:55 am. We asked if the passport attendant can see one of our kids since appt is for 15 minutes/ kid. NOPE! There were no customers in the whole post office, but they refused to accommodate us. So disappointed. read more