We use this store for Fedx overnight documents and shipping services…read more It's conveniently located and has a helpful crew to answer your questions and ships quickly. Parking is shared in a very busy shopping center full of restaurants and IMAX Theater reducing my score.

With an excellent staff and prompt service, it is always a pleasure to visit! The store also has…read moremany extras like greeting cards. Helen V

The people are very kind they go above and beyond, with a smile I strongly recommend them.read more

Have used their copying services some and also as a drop off station for my Amazon returns. They…read moreare the poster child of "small town friendly", i.e. super customer oriented. Reasonable prices, too.

The owner argued with me that he is certain I was asked if I wanted insurance on a package, and I…read moreabsolutely was not. now I'm out 2k. he was EXTREMELY rude on the phone when I called to see if the package I had sent had insurance because it was damaged when it got to its destination. I had used this business for years, never again.

Going to Payson Packaging was always a pleasant experience until recently. The past few times have…read morebeen a different experience. The woman was extremely rude and severely lacking customer service skills. We will not be returning to Payson Packaging again.

There is no need to go anywhere else... They just put in a FedEx ship station across the street. I…read morewent there thinking I'd go directly to a FedEx place to drop off an Amazon scooter we are returning . Fedex direct store refused It said there was a battery and they wouldn't take it. Took it to Power Postal no issues always a smile and a great place. Why would you go there when you can go here?

Another good experience. Always friendly people and they are very efficient. Would recommend them…read morefor your shipping needs.

I have been shipping at Eli for years. I don't know what happened to the owner but Chris is like Dr…read moreJekel and Mr Hyde. He use to be very nice and easy to work with. Now he is extremely rude to his customers! I had an issue with a lost package. When I went in and asked for help tracking the package Chris became very rude!!!!! When I told him that he had just lost me as a customer he kicked me out of his store and told me to go f_ck my self. He did this in front of other customers!! Keep reading the other reviews. You will read reviews that are very similar to mine. I will never use Chris at Shipping by Eli again!! if you drive away your customers you don't stay in business for long!! Your response to my review shows your true colors Chris!! it's not at all hard for my wife to quit using you for her shipping needs!! You have also been rude to her!! Our friends have a similar story to tell!! They will never ship with you either!! What happened to you????!!! You use to be a great guy!! Now you are a pathetic foul mouth bully!! You can't treat your customers the way you do and expect them to come back!! Both Ann and I look forward to using Shipping With Eli again once a new owner takes over!! You are cutting your own business throat!! You deserve what is coming!!

I dropped by this place, but they were closed. The last time I dropped off a package, they would…read morenot provide any kind of receipt because the cost of the paper was a cost. I used to buy things here, but my last experience, along with all the negative reviews, forced me to go to another shipping center 13 miles round trip from my house, even though this place is a few blocks away. I understand that business owners need to maximize revenues, but as a former marketing manager for a $60 billion company, I would suggest that customer service goes a long way toward building a brand and providing some complimentary services are just part of serving the public.

Fantastic; Kathy, took care of 4 different transactions at one time! So Professional; quite unique…read morein this small town! Thank You Kathy Gayle Herman Chaparrel Pines resident

Great services, and a shoutout to Lisa for exceptional service for my printing needs!! Thanks…read moreLisa!! They should reopen the Carl's Jr. in Payson just for her!

I was trying to drop off an Amazon return and the ladies working were EXTREMELY rude.read more

Very nice management as well as the lady that was there when I came in. Thank you for the…read moremanagement to explain what was happening. I am so happy to write this. Management called me and told me all about the ins and out of my package. Most companies big or small don't really care,BUT this owner/manager cares about her clients.

Worst service ever. If I could give it a negative star, I would. My first time there was a terrible…read moreexperience. I gave them my package with the address. When I called and spoke with the owner she had every excuse why it was my fault that the package got lost. When I went into her store with proof of my receipt, I found out that they put the wrong address on my box. Instead of admitting that they made a mistake, they continued to blame me and everyone else, while being rude and ignorant. You aren't going to get a good reaction out of people treating them that way, admit your mistake. First she blamed me then the Post Office for losing my box. It was everyone's fault, but theirs. I have no idea how you can run a business and be so rude and incompetent. Did not even offer me any compensation or reimbursement, instead, is making me run around to the Post Office and everywhere else to try to get my money back and reimbursed. For everything that was damaged in my package. How can you take my money for the shipment but can't reimburse me? I wish I would have read the reviews on this place before going there. Because obviously there are many unsatisfied customers. It can't be everybody else's fault. You need to take responsibility for your actions and mistakes. Instead of being rude and immediately on the defensive when i called looking for my package. Then maybe you wouldn't lose customers. You don't have to worry about ever seeing me or people I know in your store ever again. Good luck. Have a nice day.

Not from this area, Google showed this location which was easy to get to, very helpful, able to…read moregive rates for all levels of service. Easy Peasy we got our box shipped.

My regular postal shipping location couldn't mail my International letters today and there was NO…read moreway I was waiting at the post office. I quickly jumped on Yelp and these guys were closer than my regular store. They won my business with quick service and great customer care!! Thank you!

The United States Post Office in Payson, Az. is the worst for service and delivery. I now have had…read more2 packages not delivered and sent to who knows where. This message is a lie as I never agreed to it and never signed it. An address redirection agreement is in place between the customer and the carrier. Package will be forwarded to the requested address. Payson, AZ The manager is a B..... so difficult and rude.

It's 9 am on a Thursday, one person working the counter when we hear a crowd singing "happy…read morebirthday" from the back. Now, I live a good birthday celebration just as much as the next gal, but if I ignored the people I am to be helping to sing, the bosses may have an issue with that. When it was finally my turn, I was told to step out of line to complete a priority label by hand. Color me silly, but in 2025 & as much as they charge for 'priority mail' maybe hook up a printer. After taking the 45 seconds to complete the address, I had to wait another 10 minutes as the one clerk took the folks in line behind me. I get she was trying to move the line, but it took less than a minute to complete the address. Why make me get out of line to wait even longer? It would be nice if a) they adequately staffed the counter and b) respected the time of others. This might be one of the reasons the USPS is floundering. I wish I'd gone to PostNet.