It's tax day so I always make a trip to the US Post Office to mail in my tax return. But wait, I needed to do a return to China and that was interesting filling out a customs form. Who knows when and if the package makes it back to the vendor? The agents are nice and helpful but would be nice if they smiles more. read more

The lady that delivers mail in lost ranches area is Lazy!!! she looks like she needs to get some exercise! she's too lazy to get out of the van if needed and put mail in the box! read more

Lunch Time Rush is a Thing * Prepare for lunch with having staff ready .. It literally takes all hands on deck to perform simple tasks .. Everyone one expects a slight hold .. but it's every time not matter how long line.. literally no fire under anyone to do much .. Can't get anything done dealing with this post office other than stand in line .. read more

US Post Office - No service as usual * literally takes all the employees to do anything at all - Post Offices Near Me - Roanoke, Texas

The poor service you get here and the inconsistent delivery to homes in Roanoke explain why the USPO is going bankrupt

The Gal who helped me set up a PO Box was so kind, she helped me fill out the paperwork and was prompt. I know the post office can be slow, and aggravating but this was a good expierience. read more

Had a certified letter scheduled for deliver for 8/18/20. his was verified by Post office website and the woman who answered the phone at the post office. According to tracking, I should have received by 3:15. NEVER ARRIVED! At 4:30 spoke with woman at Roanoke Post office, she promised top call me back today. It is now after 6PM and guess what. SHE LIED. Did not call back. I took a day off to wait for this package and now the Post Office tracking says package available for pick up, to bad they close at 5PM. So incompetent driver and inside has NO follow through. We need to stop subsidizing the POST Office. read more

Definitely found the staff to be very polite and helpful here. It was not that busy, but even with a few people in line, they opened additional counters to help the people in the line. This location also sells mailing supplies too, as well as greeting cards. My only observation is that this location does not have a 24-hour self-service machine. If it did, it would be 5 stars in my book. BTW, we stopped in to mail some candy bought at the nearby Hey Sugar Candy Store (http://www.yelp.com/biz/hey-sugar-candy-store-roanoke) and the flat rate box worked out great. In fact, next time, I will pick up the box first and stuff it full at Hey Sugar. read more

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Mail gets misdelivered often or said it has been delivered when it has not mail and packages left in bushes, in the yard, near cars, everywhere but where it is supposed to be placed. Too lazy to deliver packages when promised. (Meds that were needed). Just do your job correctly..... read more

I wish I could give them a zero. I had caught my carrier on Reed Street deliver my mail to the neighbor in front of our house... embarrassed the Caucasian heavy set mid height carrier , handed my packages to me, after I caught him , confronted him and took my packages , from him. This occurred two more times. On the third count , I was Very sick and was awaiting my medication that was supposed to be delivered on that same day. But Guess what, he delivered it elsewhere( as video of my complaint , clearly shows, the office manager, state that same carrier , delivered my package, somewhere on Reed Street... logged in as the neighbor in front of my house. So when my packages showed "delivered" on my iPhone message text, I got in my car and went to the post office . I had my iPhone on the whole time recording the post office manager share carrier logged the address as my neighbor across from my house ). So I have proof the post office saw my med. logged in as delivered one number away from my house on Reed Street. They called the male carrier and even said they would send over the same carrier to go back to the house , carrier logged in as " delivered." My husband too went over to the neighbors house but the unfriendly dishonest unkept neighbor denied any such package of ours, in being delivered to him. Therefore, on the same day, I saw my male, Caucasian, heavy set carrier and confronted him about his constant screw up. The response I got was ". So I screwed up. I ain't perfect. " The carrier was apathetic as %}%! So I went back to the post office and asked the same carrier be removed from my street. They accepted that request. But did not remove that same carrier as he continues to deliver the mail from the Street " Meadows Street to my house and I , in turn deliver the Meadows Street mail back to the lady living there. Still , the Roanoke Post office continues to tell me lies and utilizes the heavy set , Caucasian, male as their carrier for my street on Reed . Things have gotten worse, now now I am getting packages that belong to people on " Meadows Street" not just mail. I went to deliver one person's mail and as she opened her package up in front of me, we took note , the package contained her insulin needles that she'd been out of. The white heavy set Caucasian male , who carriers our street and a few other street.'s mail and packages or lack of , in my opinion has no business delivering anything , let alone our town's mails or packages. The post office is so apathetic , I've had to rectify ordering online at this point , go out of my way to have my packages personally picked up when possible. The town's detective , of Roanoke , even -last year had arranged a town meeting , at the Roanoke library, since so many people were and still are disgusted by the grotty service or lack there of in gaining correct service. Sadly, the town meeting , regarding the questionable post office continues to be problematic and shady. I just worry , some of our neighbors who rely on their medication delivery , as I once did, not gain their needed package. Because Not everyone will continue to deliver the erred package back to the rightful owner. read more

I had to mail a package and used this Post Office location. At around noon it was not busy at all. The employee that helped me was extremely friendly. I couldn't ask for a better experience, in and out in just a few minutes. read more

US Post Office - Post Offices Near Me - Roanoke, Texas

Best post office I've ever been to and I've lived a lot of places. They are friendly and so helpful. I've honestly received amazing customer service (like helping me to my car and helping me load multiple times) the kind of service and kindness that i (sadly) just don't expect from a USPS (after so many negative experiences). Every time I come I feel like they are professional and on top of things. Definitely impressed with the employees here and the way this office is run overall. 5+ stars. read more

Quick, easy and hardly ever has long lines. Also stocked with packaging material for sale.

The post master is extremely helpful unfortunately the staff can't follow suit or even wanted to help. The lady was rude very short and after I explained the situation and that I sent my fiancé to pick up a package she just repeated so what do you want me to do to help you? Once again I explained that the postmaster told me to send a email with my fiancé information on her license and the package info so she could pick it up and immediately the lady just goes yea we arnt going to release the package to her the post master isn't here. It doesn't matter if you sent a email etc. wouldn't even try to work with me to verify anything or even try to call the post master nothing. So 1 star they need better staff you work ina customer driven industry and it's the holidays let's have a little more common sense and be less grumpy.... read more

Should be a way to give no stars at all but... I'm not sure what keeps this location going, it seems that trained customer service representatives are a thing of the past. They sure have lots of excuses for the things they can't or won't do, and they are all so very rude except for Ernie. At least he tries to help. If you need to mail anything you are better off going to post net by Home Depot. read more

This is one of my favorite locations. However, today, there was a lady who was so rude (never seen her before). I did not get her name but she was extremely quick to answer my questions and flat out did not care. I could not hear what she said regarding tape (I am legally deaf in my left ear). Just flippant and harsh! I work in customer service and she was a disgrace! She had short brown hair and needs to probably go in the back and sort mail. HORRIBLE service! Went to the Southlake location after leaving this location! read more

Terrible service especially the brunette lady at the front with glasses. She was rude, condescending and extremely unhelpful. Literally no reason to be that big of a Karen. I was respectful and kind even when she didn't show it back. Will not be coming here again and hope others take their service elsewhere. read more

If I could give it zero stars I would. First, they didn't deliver my toll tag invoices for six months leading to egregious late fees. Then they lost a package that my recently deceased grandfather sent me. Now they are using COVID as an excuse to not do their job at all. I needed to receive my package today, as it was scheduled, for an important birthday tomorrow. I received a notice that, "the package was unable to be delivered." Interesting because I have been home all day. I call this abysmal location and was connected with an employee who I can only describe as having cold soup for brains and was told that the usps doesn't deliver to the front door. Doesn't deliver to the front door!?!? That's literally your one and only job. Pick up stuff, transport it, drop stuff off. That's it. So I have to play ball here and I ask when my package will be delivered to the post office so I can come pick it up. Big surprise here, she didn't know. She contacted the carrier, and in another shocking turn of events, he/she didn't answer. She then asked me to call her back! Really, me call you back? It's your office's fault we are even having this conversation. And to nobody's surprise I haven't received a call back yet. I will never ship anything via usps again and I hope they get defunded. read more

I was aware a package was due to be delivered. I was home as well as 3 other adults and dogs that will bark if a leaf fall off the trees. Got notice they could not deliver, says they knocked. We were home. Evidently they are not aware of the purpose of door bells. Delivery was rescheduled for the next day so now another day I must wait for you to do your job. read more

Westlake (76262) Resident. While backing out of my private driveway, I arrived at my mailbox the same time as the USPS Driver 6/14/2019. The USPS driver stopped and motioned for me to continue out of my private driveway. Unfortunately, he motioned for to me to exit my private driveway because he wanted to use it as: 1. a turn around point for his deliveries; 2. 4x4 over my grass in the process; and 3. Drive over my rock-bed sending my erosion control rocks into the street. In the past I have complained (no avail) to the Roanoke, Texas USPS that the USPS driver Not Be Allowed To Use My Private Driveway, Or My Private Circle Driveway As Their Turn Around Egress; Do Not Subsequently 4x4 On My Property With The Mail-Truck as It Destroys My Bermuda Grass; And Do Not Drive Over My Rock Garden Tracking Debris Into The Street. read more

Small but good post office. Had everything I needed to send something out. I needed a padded envelope etc. If you use the address shown here and your iphone to get to it, you'll drive right by it. I did. But it's there. It's small-ish inside but they do full-service here and can hook you up if you need to mail something. read more

Have had to pick up many packages from here because of the COVID rules of living in an apartment. They have always been really nice and helpful with everything. read more

I give them a ZERO out of 5 stars. Worst delivery service ever. We get neighbors mail on the street over and sometimes from another neighborhood for 7 years now. It gets better then back to lazy and slothful. We get our mail at a certain time for about 2-3 months steady. Then,back to slothful & who knows what time of day? We go out serval time a day to check mail and its not there. It's been VERY late evening here lately. Packages are delayed significantly for DAYS when they are given to them from FedEx to be delivered by USPS. I give them a ZERO. And, it doesn't matter how people have complained over 7+ years... the same indolent people work there and don't care to improve the delivery service. read more

I needed to send off a package and fast. When I checked my gps several post offices appeared on the list, but this one showed the only all day hours. I drove on over and was out in less than a few minutes. In the past I have not always had positive experiences with post office clerks. They are just mean. But the woman who helped me today was so sweet and helpful. She did talk a little fast, but as I have a habit of doing the same, I wasn't mad or anything, and I know she was trying to get me out of there in a timely manner. She took care of everything I needed her to take care of, and I mean, fast!! read more

Actually shouldn't give no stars at all. This post office is a joke. We have loved in Roanoke a year now and don't get ANY of our mail. Not even bills. Seriously considering getting a lawyer! read more

I was worried because of all the negative reviews, but I personally had a great experience here. Never having mailed anything before, the employee Cindy was very kind and patient with me, and most of the other employees seemed kind and were smiling as well. read more

I'm not sure what is going on over there either- realized that I have not received a package that I ordered - so I tracked it. The merchant stated that it was out for delivery 4 weeks ago and that the business was closed. The business being closed for delivery is false- we are open 24 hours a day, 7 days a week. So I decided to call and see if it could be redelivered. I have been on hold over an hour. On hold for OVER an hour? This is Roanoke , TX. not NYC. In fact I am still on hold- not sure how this will conclude- but so far I'm underwhelmed and totally disappointed already with my experience. read more

What a great place!! The staff is friendly, patient and cares about helping their customers. I always go to this P.O. even though I pass several other branches in the area read more

the carriers are the worst, they're blaming not delivering packages (their job) on covid when in reality it's laziness and carelessness and its not fair. then you have to go to the location in roanoke where there are only 2 windows because it's so small & then to have to deal with rude nonchalant clerks; who just maybe over worked maybe because you dont see them doing to much maneuvering just looking at screen with no sense of urgency and bad attitudes. how is this location even opened to the public it should be a distribution only but if the carriers would do their job and deliver the packages this would not even be a matter because i would never step foot in this establishment i literally dread ordering anything right and even more dread knowing i have to go to the location because a carrier doesnt care and is being lazy !!!!!!!! who hired these ppl to work for the government? this is absurd!! read more

Typical Post Office. They are difficult to reach by phone, they are always understaffed at the counters, which translates to unnecessarily long wait times, and they are horrible about getting packages to you on time. Some of the people there are nice, which is why I gave it two stars instead of one. read more

We have not been receiving our mail these last few weeks until 7 pm or later. It was not delivered at all last Saturday, November 29, 2014. The post office did finally deliver on Sunday, the 30th. When there was no mail delivery, yesterday, a phone call to the post office was made around 4 pm. We were told the carrier had left for the day and our mail was still at the post office and could be picked up there. I am at a loss as to why the very poor service after all the years of good service. Something has to change! read more

They don't even deserve one star. This is the most ridiculous post office I've dealt with. I own an online shop so I'm always shipping, buy& selling items. These FOOLS lost 14+ packages that were supposed to arrive to my address. It took me three weeks before I could get any answers from their employees, and three weeks for me to reach the supervisor ( they don't answer calls) when I finally spoke to the supervisor over the phone I was given the impression that he would help me retrieve my packages. Shortly after I met with him at the post office to inquire on what he had found out regarding the matter. He was rude, he raised his voice at me & firmly told me the carrier had done her job& delivered my packages. that was all he could tell me. He didn't sympathize with my situation at all& stood by his employee. I understand their is some sort of comradery at the work place but clearly you wrongly defended your workers actions. My packages did not reach me, and you're carrier had been wrongly marking packages delivered when they had not in fact been delivered. All that money I lost due to their negligence& the supervisor didn't even offer a valid explanation or try to appease the situation. He even went so far as to allege that I was making the whole thing up. Ridiculous I couldn't talk sense into any of these idiots. A month or so after that incident, after which I received no refund or any of my packages. I had recently lost my debit card & was waiting for my new card to arrive in the mail. Out of fear of losing another thing in the mail I decided to put my mail on hold& pick it up. When I went to pick it up one of the employees let me know that there was no mail waiting for me which meant that the carrier either didn't receive the request to hold mail or had taken all the mail to deliver that day. He told me to go home and check the mail, it was either full or empty& if it was empty I should come back. I've had it with this post office. I ended purchasing a PO box at the grapevine post office (staff is more competent at this location). DO NOT RELY ON THIS STAFF THEY DON'T POSSESS THE SKILLS TO PROPERLY HANDLE SOMEONE'S MAIL. read more