This review is based on a disturbing experience that I had with a package carrier based from this postal location. I like to add that this one-star rating is not due to any business interactions within this location.
On March 19th, 2018 an African American, female postal worker knocked on my door (later you will learn my reason for racial identification in this review). She told me that she had a big package and paused as if she were waiting for verification from me. I responed "Yes, I am expecting a big package today." This postal carrier proceeds to tell me that the package was quite heavy and then asked me to come out with her to help carry this package to my doorstep. I told her that due to my back injury I will not be able to do such a thing. She then quips about how I should knock on one of my neighbors doors and get them to help her.
At this point, I can't believe what is transpiring before me but I continued to remain calm and polite (although I felt like I had just opened my door to the twilight zone). My response to her rudely remarked request was the question of whether she had a hand trolley in her truck? Simple question with resolve, I thought--but, boy was I wrong (if this postal worker was to be the judge)! She tells me that she was just filling in for another worker and that it was not her job to be lifting packages. In attempt to work with her, I tell her that if she could use the trolley to get my package to the bottom of my 3 steps, I would handle the rest. She then tells me that she "didn't feel like going through the truck to look for the trolley." At this point I simply had to ask "Is it your job to deliver packages? And to use a trolley when necessary?" To my disbelief, all of sudden this woman flies off the handle by hurling words of insult and threats my way! She tells me 'the problem with black folks like me is their attitude... that I was just another disrespectful black person...' She then proceeds to tell me that she 'will just have to drag my package up the driveway...' When I asked her not to do that because I didn't want her to damage my headboard, she threatened to take off without delivering my package at all!
I began to notice that this woman was out of my reach in regards to reasoning with. However, I remained calm and polite, even while she continued with her accusations about my "being difficult" due to me being black--mind you that this postal worker is an African American woman herself. So, I had asked for her name twice. Her name begins with an "E" and ends with an "e". Then I asked if she could call her supervisor so I could speak with them. She calls a supervisor and gives a loud performance on the curb in front of my building. She is shouting all kinds of lies about my conduct over the phone to her supervisor. Her display was bringing on an audience of my neighbors and it was quite embarrassing. So, I calmly asked if she could place her supervisor on speaker phone so I can speak with them. All I was able to say was it I wasn't creating an issue, I just wanted my package--she snatches the phone away from face, interrupting me, so she could yell some more into her phone.
Fortunately, her supervisor instructed her to deliver my package. The postal worker finally rolls my 37 pound package to my steps without struggle, but all the while yelling about my 'being a disrespectful black person that refused to help another black person out... And how in all her 19 years of working for the post office, it was always black customers who gave her hard times.' At this point, I had enough of her display and I kept my final words to her brief: I told her that I will definitely be in contact with her supervisor because her behavior was unacceptable and not necessary.
I'd filed a written complaint with that post office and was able speak with someone in the Post Master's office as well. The Post Master (office) was provided with a copy of my written complaint. The USPS needs to be aware about how this particular employee behavior could become a financial liability to their business. Someone threatens to drag or violently handle merchandise should not be trusted to deliver packages. Also, a person who irrationally insults people based on race, should not have a job in which they are in contact with the public. The way she continued to insult me, it was as if she had had a hard day and she wanted to use me, a stranger, as a punching bag--never mind that I had paid for USPS services.
Also, never mind the fact that USPS employed her to deliver packages to customers doorsteps and that USPS doesn't pay customers to labor their own packages out of USPS vehicles. I guess I should also ignore the strong probability that this postal worker job requires her to be able to lift a certain amount of weight and not act as if 37 pounds is an 800 pound piano. read more
