Really don't want people to know about this post office as it's a small one and is really discrete…read more So it's the one I go to for quick in and out. They offer all your usually USPS services. The staff is friendly and quick. They only have 1 window so if there is a line you will be there for a while. It's go The good thing about this location is that is in Richover oh I mean Andover Center you can get a ton of stuff done while making your trip to the post office. It's hard to find street parking to paying .50 cents is worth it. The price of a stamp is .47

I had such a happy postal experience here today - yes, it's true! - that I tried to take the survey…read moreon the bottom of my receipt. Sadly, the survey did not work (um, hello Maritz Research People??!!) so I want to Yelp out to the little Shawsheen PO Branch: I have yelped a few PO's before.... one nice review in Washington DC, and the rest not-so-nice. This PO is very nice, and Michelle is great. I would hate to think that because this is one of those tucked-away locations (even though it is on the main road) this could be a location slated for closure, so if you live nearby, GO HERE!!!!! Really, when is the last time you had a nice postal experience????

Jim that works there on the weekends is absolutely miserable. After waiting in line for 15-20…read moreminutes while Jim yelled at a guy trying to ship a package I finally got my turn. I asked for a package that they were holding for me. He mocked me because I didn't know exactly what it was or how it was delivered, looked for 2 seconds and said they didn't have it. I had to go to my car and get the tracking number wait in line again, and what do you know. Jim is able to find it this time in the HUGE pile of 3 packages that were in the corner. Pound sand Jim!

I was mailing out a package and had questions on delivery date. The person who helped me didn't…read morehave a name tag and I failed to ask for his name but he was helpful. They were surprisingly not busy which I appreciated because I like to be able to go in and out.

I have had a Post Office Box here for about 43 years. The price was initially about $10 per year…read more It has been going up pretty much every year over the past decade or so. Now over $300 per year - and the Lawrence PO and other surrounding Post Offices are less expensive, go figure! It has been a Pain in the A-- to mail anything there so I no longer try to visit and go elsewhere (btw, Salem NH is also very bad - lines out the door also). Unfortunately, I have to sign for things at times and therefore have to go to the window, which I dread....That typically means long lines and long waits, as there is typically one person at the window. I was there about 2 weeks ago, there were two people at the window, two customers with them, I was next in line with no one else behind me. When the customer was finished with the clerk, the clerk left. I had another 13 mins or so to wait until the person at the only window had about 7 return receipts done on her mailings. There were now about 7 people behind me and out the door. I had to pick up something unexpectedly at the window today - again, tried to find a time where it wouldn't be busy. WRONG! They were out the door again and people had lots of things to check in and only one clerk on duty. REALLY? So again, after driving miles, I had to leave and will return again - this is actually the 2nd time I tried to pick up the package....so it will be a third time in the future that I will give it another shot. It usually takes about 3 times to pick up something...unfortunately, I still have to wait typically 15 or 20 mins or more. I WANT OUT OF THIS POST OFFICE and don't care if I ever go back. Have been using and visiting this PO for 60 years. I will negate my business cards, invoices/receipts just so I don't have the aggravation of constantly waiting. Btw, the employees are typically nice and unfortunately are probably stressed when at the window and there is a long line. This does seem like a 3rd world country as far as the PO goes. BOB, whom I have dealt with numerous times over the years, is always friendly, is a help and enjoy chatting with him, IF there is not a long line out the door. Had to leave as it causes other issues, but will be glad to get rid of the stress and anxiety that this causes when I have to visit IF I have to go to the counter.

My Big Apple pals sent a holiday package to the wrong zip code and mispelled street address. I went…read moreto this post office on a busy Monday and even though I didn't have a tracking slip or number, the diligent staffer looked for it for me. He was also exceptionally helpful to the sender who called concerned a couple of times from out of state. More than service with a smile. These postal workers are unsung heroes and my praise for them crosses state lines. A happy ending, I finally received my parcel not too much worse for wear. Whether the postal tape pops off or the box is AWOL, I know I can count on this dedicated crew to go above and beyond.

This place sucks. Lines is always long and the two people at the front desk is professional and…read morehelpful. It's the people in the back that doesn't do shit... when the people in the front ask for something; like getting my "on hold mail".

Postal employees in Andover are wonderful but it is impossible to get any information by phone. The…read morespeech recognition system goes to a main USPS number, which does not function. At all. Ever. Horrible for anyone who has a job, is handicapped, or is a caregiver.

I come in every now and again sometimes I get this very nice man who asks how my day is and is so…read morefriendly. Other days I come a there's a woman who yells at me every time I bring my packages to be sent out at the desk. She immediately told me there's a self service two times I've come in no hi just tells me not to come to the desk. Then laughs at me like I'm an idiot ... I personally prefer going to the desk instead of self service and that's okay ... SORRY YOUR JOB REQUIRES SCANNING SOME ONES PACKAGE AND HANDING THEM A RECEIPT. I keep coming here for the other very nice man but I DREAD coming in if she's there try to avoid her at all costs !!!

Amazon return The guy with dark hair is terrible . I do t…read moreknow how he can work with customer he is angry and arrogant. I was finding my return code and I saw another customer behind me and I told her she can go first as I needed more tome. The guy said "I decide here the order" in a very bad manner . Then he was angry because I had too big boxes. Terrible.

The dark haired male employee got extremely mad at me because the outside door did not close…read moreautomatically behind me, so he was coming out of the nail salon shouting "THIS DOOR NEEDS TO BE CLOSED" not even the door to the UPS store so then he comes in the store and doesnt greet me or anything and just says "package on the scale" then hands me a receipt. Wont be going back there. That employee made it very uncomfortable. Its a shame the other employee the older gentleman is always very nice.

La peor agencia de envios que pueden elegir, te abren las cajas, te roban tus pertenecías y no te…read moredan la cara, sin importar calidad del producto. envié 5 cajas, 3 sacos de arroz y me entregaron las cajas por la mitad y sin arroz, las cajas maltratadas y pertenencias incompletas zapatos sin su par y tennis nuevos Nike y se los robaron. me cansé de llamar y visitar sus oficinas para que me dieran respuesta y mejor me bloquearon. Pero en la corte nos veremos las caras por ladronea.

Servicio pésimo!!! Envié una caja a familiares en RD y llegó destruida, y nadie se hizo responsable.read more