I had an extremely disappointing experience at this post office. The customer service was some of the worst I have encountered. The employee who assisted me, Dorothy P, was rude, dismissive, and acted as though helping customers was an inconvenience. Rather than being courteous and professional, she came across as impatient and unfriendly throughout the entire interaction. I understand that everyone has difficult days, but customers should still be treated with basic respect. This experience left me feeling unwelcome and frustrated. I expect much better service from a public institution, and I hope management addresses the lack of professionalism and customer care displayed during my visit. read more

If only I could give negative stars on a review, I would! This is the absolute worst location in the USPS - truly giving the organization a bad name and pitiful reputation. Passport appointments were running behind (not my fault), and the woman at the counter today refused to help me because some of the paperwork wasn't 100% complete. This was for what reason? Her rude and lazy self was about to go to lunch. If she had been on task and on time mind you, it would have been irrelevant. It would have taken me two minutes at the most to complete, but she told me absolutely not, I would have to reschedule....because again her ever important lunch. Terrible customer service. You must do better USPS read more

Juliana is the best! She is so kind and upbeat. The nicest Post Office Worker I've ever met. My husband and I regularly go to the post office, and sometimes ship out 100+ packages, she has never made us feel like an inconvenience. She has always been extremely helpful. We've had past experiences with post office employees at other locations, who were rude, mishandled our packages, and made comments etc. Juliana makes this Post Office worth going to. Always happy to see her. read more

Parcel logistics should be a public sector job, not a government agency job. Government is incompetent. Tired of not receiving my packages, even after they're marked as "delivered". Just do your damn job. Can't believe my tax money pays for this lack of service. read more

I was supposed to get my package yesterday and still not here today they are so slow they have one job and can't do it terrible terrible terrible Do not recommend to anybody and if I could give it zero stars, I would read more

staff is very good at explaining things and super helpful and very friendly an nice, and i find that shipping packages is superrrr easy, i'm in and out quickly read more

I just had to absolute BEST experience today. I went in as a walk in for my passport. As soon as I walked in, I saw a sign posted on the wall saying "due to staff shortage, no walk in passports today". Since I drove up there, I decided to wait and speak to a customer service representative and inquire about making an appointment. I ended up going to see Michelle at the counter. Because there wasn't a line of waiting customers, she took me and started the process. I can honestly say after reading the sign, I didn't expect to have that happen. She was so patient with me. I didn't have the printed copy of my birth certificate or driver's license and she told me where to go in the plaza to get it done. After getting it done, I was able to pick up where we left off and got all information sent in for my passport. I know how hard and stressful it can be when dealing with a staff shortage and having to add extra work to your plate but she didn't let that stop her from providing the best customer service. Thank you SO MUCH, Michelle. I hope you see this and know how much I truly appreciate your hard work and dedication. You are truly an angel! read more

The staff there are very rude! They do not care about you and are very dismissive. My husband had a very bad experience trying to get his passport. He made the appointment to get a photo for his passport because he had all the other paperwork completely filled out. We went to the post office to mail something and he asked about it. They went ahead and took his picture but told him to keep his appointment he already made. When his appointment day finally came, he showed up. They said his appointment was for a photo only. Apparently that is a 5 minute slot and the paperwork processing is a 15 min slot. They would not process his application because it was only for a photo. The person before him was a no show and my husband was there a little early so it would not have caused delay. They told him to make another passport appointment. (Which is a hassle in and of itself.). They showed no compassion. My husband, who deals a lot with people in his business, came home and said that he has never been treated that way before and was in disbelief. Many people have jobs that have time constraints and the problems that arise from dealing with customers but that is no excuse to not be kind. I give this place 5 thumbs down! I will drive across town to go ho the other one. read more

scumbags that avoid work at all costs, even if you have an appointment they will say they are understaffed and stare at you like you're in the wrong read more

Terrible! I do two late evening drops a week and the kiosk is either down so I can't scan my packages or the drop does not work so I can't leave my packages. No supplies, never stocked. Not a dependable location. read more

Now New Braunfels has a New Post office. Bigger, better, located in the New Braunfels Marketplace by the Quilt Haus. Everything is shiny and new so it looks a lot better than the old sad looking post office. The lot is with the Marketplace so plenty of parking. There are a few designated 15 minute parking spots if your able to get them that are closer to the post office. It offers the standard services. Can't say I had to wait long but that's because majority of people don't know the old office closed January 22,2021 and the new location opened. I'm sure after a few months the shininess will wear off but for now it's very nice read more

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After a mishap with a parcel box missing the proper key, when the manager arrived back from vacation, she was extremely kind and understanding of my frustration in my not receiving my package properly and in a timely manner. She and the postal carrier were extremely kind and went out of their way to correct the situation. Forever grateful. read more

Terrible post office. They lost my parents marriage certificate that was supposed to go to Mexico and somehow they sent it to Illinois. They don't care about you, when I said if they could please look for it they said it would take 5 of them at least an hour. You would think they would want to correct their mistake right? Wrong! I even offered to help them look for it and that's when they opened the door and told me I had to leave. This place doesn't care about you or your mail, drive a bit further to one that actually cares! read more

This post office hustles, wish there was another location but everyone is pretty friendly and they try to get through everyone quickly.

Save yourself a trip, do your services elsewhere by any means, these guys don't care to help, very unprofessional, the music was blasting when I went and it seems like some employees were high and dancing behind the counter. Extremely rude people and horrible place to have to walk into. USPS is definitely a DUMP. read more

This post office is ran by the most unprofessional, incompetent workers who will spout any information as long as it gets the customer gone. I was in a time crunch trying to apply for a passport. When I first came in I was told by an older lady that an appointment had to be made or that they do walk ins on Fridays, no time was specified. I get up here on Friday early at 9 am only to be told that walk ins only happen from 12-3, with the original old lady giving me a side eye due to her incorrect information. Despite my irritation I came back ready at 1 pm only to be blindsided with the information that they have a list of only 12 people they take. Why was I not put on or even informed of this list at 9 am? These workers are unorganized and simply spewing information to get on with their day. WOULD NOT RECOMMEND read more

Had our medicine delivery for 7 days and then finally lost it. The lobby was full of people with lost packages

On the morning after my USPS account indicated that the New Braunfels Post Office had delivered a package to my mailbox - even though the package, containing a book, had not arrived - I opened a Service Request. That afternoon, the Post Office delivered my book - along with a handwritten note explaining how the previous day's mishap had occurred: a very kind gesture, indeed. I plan to keep the note from the female Post Office employee in the book she delivered: a copy of Little Tales of Misogyny by Patricia Highsmith. Highsmith would have appreciated the irony; I hope the kind woman from the Post Office does as well. read more

Do not use this post office if you have a business and mail out a lot of packages. The window gets very frustrated and upset when you bring them work. She very loudly told her coworkers that the boxes just keep coming and how frustrated she was with having to do her job. The manager even came out to let us know that she was frustrated that we were bringing so many packages. Absolutely lazy and zero customer service from the manager. read more

I'm receiving forwarded mail for my ex-wife for an address we haven't lived at for more than a year. The mail is being received with that old address at my new address and the only way this can happen is if someone at the post office recognized that we both lived at the previous address and forwarded her mail (my change of address order was just me, not family). This is just the latest issue I've had with the New Braunfels, TX USPS. Before, we had some mail for property we were building on forwarded to the P.O. Box in Canyon Lake, and some went to the carrier. The carrier would return it and the post office would return it to the sender. A valid forward of address was in place as noted by the other mail forwarded and the Canyon Lake office verifying it. This was while we waited for a community mailbox and our property to enter the database, which took almost a year. read more

Get some drive up mailboxes. The one that shares the ATM lane and picks up at 3p doesn't cut it for the only post office in town. Otherwise, new post office is fine. read more

The staff here is amazing. Even with a line as long as Texas, they are cheerful, kind, polite and thorough. They smile. They greet costumers respectfully . They sing along to the Christmas music . I mean, how can you not like this place? Kudos to all the workers ! Keep it up. read more