Now I understand the low review score. The majority of the employees here are incredible! They go…read moreabove and beyond. Surprisingly the supervisor Ruben Vela is absolutely HORRIBLE! I've had several issues over the years and he's the one person that refuses to right the mistakes his employees have made. He takes no responsibility for anything and instead puts the blame on his employees and customers. Also, don't count on your mail actually being held during your vacations, every single time I've put a hold on my mail- I've had to call from wherever I'm at and tell them to go pick up packages that they've delivered.

My go to post office! Im always greeted with a happy face. Rarely have to wait in a line. And when…read moreI do, it goes rather quick.

I reported that my mail was tampered with. It arrived in San Antonio on a Monday and was supposed…read moreto be delivered that day, but didn't end up getting delivered until the next day. When I opened the box, one of the side openings had several bends, and the two romance books that should've been inside were replaced with four used books with "Jesus" in the title. Online instructions said to file the report and inform the local PO, but their supervisor sent a worker to say there was nothing they could do. Mail tampering is illegal, so you'd think they'd be more concerned that this happened in San Antonio. But I was dismissed without a second thought and the "supervisor" couldn't be bothered to come out of their office for a conversation.

Love this post office. Always fast and friendly service. They have everything you need at this…read morefacility.

Great usps location!! I don't know why the reviews are bad. I've used their passport service, sent…read moremail, bought stamps and used the self service kiosk. Sometimes there could be a line but the workers at this location are the most friendly USPS workers. They have PO Boxes as well and well stocked shipping supply area.

This post office should be clean, well maintained, have working equipment, and be more accessible…read more Yet it is none of those things. The front doors and drop off box have been broken for months and in typical government fashion, no repairs are in sight. I just don't understand how a facility as important as the USPS can't get things done for the convenience of their customers.

Went for a fingerprint appointment, it was quick and easy! Thanks to Jehsica, she knew exactly what…read moreto do and got multiple people in and out fast !

I am not sure how well they do with mailing and packing, but they lack when it comes to U-Haul. I…read morewas done with my move and wanted to do early drop off, and had to go back 3 times to give them the key to the truck. No orange drop box and no Sunday hours like that is listed on website and with UHaul.

This is a contracted location I was told at the counter. So they cannot perform all the services…read moreof a normal Post Office such as approving customs slips, processing passports, etc. You would only want to use this location if you are doing simple stuff like mailing letters and buying stamps.

The worst customer service I have experienced in quite some time. There are several provisional…read moresigns posted regarding their services, "no QR codes, no card, no cell phone at counter." As I am trying to read these an older woman with dyed red hair behind the counter begins to rush me and ask if I had drop offs, I was trying to explain that yes I did but also had one that required payment. She told me to go somewhere else if I didn't have cash. I should have listened, but out of convenience I pulled money from the ATM, only to then find out they were unable to provide me a receipt for my packages. The entire encounter was rude and abrasive. 0/10 stars. please dont waste your time.

Excellent Customer Service by Angelica. I came in to mail a care package for my BFF who's visiting…read moredaily his Spouse who's in the hospital ICU unit. She was Incredibly Professional, deeply Caring and Compassionate. Her kind words and genuine positivity meant the absolute world to me. She went above and beyond & she is a Tremendous Asset to this 20079 Stone Oak Pkwy location! Both Gals working there today were smiling and so nice She helped with my items in a bubble wrap envelope and made it smaller for cost efficiency

They just are quite curt. I'll find another location. I was upset about something/ called back to…read moreapologize and the person was still curt.

I had a very frustrating experience with customer service. When I initially approached the front…read moredesk, I asked the representative whether I needed to purchase tape for my return. My question was not answered, and I was left without clear guidance. After completing my first return, I had tape ready to purchase for the next item. At that point, the representative informed me that I would be charged for tape. I explained that I had already asked about this earlier and had not received a response, but my concern was dismissed, and he continued with the charge without acknowledgment. The lack of communication and disregard for my initial question made the interaction feel dismissive and unprofessional. It ultimately led me to take my business elsewhere, as it was clear that customer service was not being prioritized.

I've had my box here for several years and the staff are always great, friendly and fast.read more

They never want to do their job. They reject packages so you can pay for boxes there. But when I…read moretake it to another ups with label on the box already. They take it. These folks don't want to do their job.

I love visiting this store. Very convenient. I have a mail box here and the staff are always super…read morefriendly, knowledgeable and courteous. Tammi and Decimus are a joy to do business with. Amazon returns are a breeze too! Thankfully the road work is done (mostly) too. keep up the good work guys!!

This review is solely based on first impressions and customer service quality. I was hoping to…read moredrop off my "Amazon" order. I was picking up some dry cleaning next door. I saw the "UPS" sign in the window and assumed that they would be able to take care of a simple scan and hand off. But apparently, this location does not take "Amazon" returns. Well, not every package handling service can do it all. The staff seemed to only be one person, and her name is "Valory". She was very polite and friendly. Though she said she couldn't help, but she was able to direct me to the nearest UPS which was near by. So thank you very much, Valory.

This is my go to spot when I'm sending ANYTHING out. I used to go to the FedEx down the road and I…read morenoticed it would take a bit longer to get my packages mailed out. Service at the mailing spot is extremely quick. There's never a wait and my packages typically send out within the same day!

Came for a citizenship ceremony. It's a large lot and was able to park the bobtail 18 wheeler. The…read morelines were a mess.. they mixed with who was done and wanting to take a picture with the outside boards and people waiting to get in. Tip, the inside line js for people wanting to get in and there's one guest per person. They had a new citizenship ceremony every hour. Inside was clean and the people doing the x rays were nice. Ceremony was rushed. They used to call out names and hand certificates individually. Everyone is sworn in at the same time and nothing is done separately.