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    The UPS Store

    3.9 (57 reviews)
    Open 8:00 am - 6:30 pm
    Updated a few days ago

    Services - The UPS Store

    Copymaking services

    Mailbox centers

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    Shipping centers

    The UPS Store Photos

    Recommended Reviews - The UPS Store

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    Reviews With Photos

    Amaryne J.

    I went to this location to mail pictures I picked up an envelope that they had for sale, the girl Angelica said she could recommend packaging I declined and used what I picked up her mood instantly shifted she started playing in her hair ask a question then cut me off when I start speaking. If I didn't need to send the pictures off in a timely manner I would've walked out. I didn't feel valued or welcomed as a customer.

    Outside of store
    Allison W.

    I came to the UPS Store to ship a suit for a friend. This was my first time bringing an item that I didn't already have packaged. Overall I would say it was a great experience. Although the woman working the counter didn't seem extremely enthusiastic, she got the job done quickly and efficiently. Given that we were shipping the item all the way to the Northeast, the price of $35 shipping to arrive in just 5 days seemed very reasonable. The price of packing the item was $10 on top of that. We did seem to arrive at the perfect time as we had no wait. However, when we were leaving there was a rather long line forming. So, I'd say make sure to plan accordingly for the random bursts of people that arrive.

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    3 months ago

    Demi was great service helped set up and deliver my package worry free highly recommend being taken care of by her!

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    Local

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    22 days ago

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    3 months ago

    Darian was super helpful and made getting a notary thing done-pleasant. Highly recommend! :)

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    7 months ago

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    3 months ago

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    3 months ago

    Vee at the Stone Oak location went out of her way to help us with our package. Thank you for your help!!

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    2 years ago

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    2 years ago

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    5 years ago

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    2 years ago

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    5 years ago

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    3 years ago

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    3 years ago

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    4 years ago

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    7 years ago

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    2 years ago

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    2 years ago

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    2 years ago

    Left an item to be shipped. Friendly, approachable staff. No long lines--really great experience for such a brief visit. I'll be back!

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    4 years ago

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    3 years ago

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    3 years ago

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    3 years ago

    I had several Amazon returns and loved the customer service offered in my Stone Oak Pkwy UPS store!

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    7 years ago

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    4 years ago

    The young men that work the weekend shift at the stone oak location are top notch. They are friendly and funny and helpful! Thank you!

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    Thank you Brandolyn, we truly appreciate you review.

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    6 years ago

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    5 years ago

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    5 years ago

    Always the best customer service!! Always so helpful and fast! Very friendly, these people deserve a raise!

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    6 years ago

    Fantastic customer service!!! They make shipping easy and pleasant unlike the FedExKinko's on Sonterra.

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    Thank you so much for taking the time to leave us a rating

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    6 years ago

    Great store and timely service. Employees have also been incredible helpful. Typically in and out in less than 10 minutes when I go at 3pm.

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    6 years ago

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    6 years ago

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    7 years ago

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    7 years ago

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    8 years ago

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    7 years ago

    it's always nice when the staff knows how to speak Spanish. The customer service is great.

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    8 years ago

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    8 years ago

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    7 years ago

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    9 years ago

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    6 years ago

    Great service and great attitudes, I come here on a weekly basis!!! I have never had a bad experience

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    Thank you for the feedback, we truly appreciate your business.

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    Page 1 of 2

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    I've visited this location a few times before and the Manager, David, has given amazing customer service each time.

    Mentioned in 7 reviews

    Read more highlights

    Staples

    Staples

    (25 reviews)

    Had an appointment earlier this morning as I had signed up for TSA PreCheck and this was the…read moreclosest service center that takes your biometrics to facilitate the rest of the processing. I had filled out the online form before making my appointment as you never know how busy the store would be, esp. since it's the summertime. They take walk-ins but they have staggered time slots throughout the day. I figured appointments are more efficient use of my time. I got to the store about 15 min before my appointment as it recommends 10 minutes to sign in. I was directed to the left side of the store where there's a TSA-PreCheck sign/banner. I stood there waiting for just a minute as there was a sign that help would be there momentarily. A female employee asked what ID documents I had to present, then on a machine she went thru the prompts to verify my info from the online application, then proceeded to take my fingerprints on that machine and lastly a photo of my face using a tablet. I paid the fee and I think the process took maybe 5-7 minutes! She said I'd be informed within a few days but online it says it could take up to 60 days. Since it's summer, I guess we'll see? Near the processing center are travel items which I thought was clever for Staples to carry & cross-sell! There were luggages on sale, toiletry items, bags, chargers, travel pillows, portable device accessories, even packable backpacks! I ended up buying some travel spray bottles and as they were on sale for $0.99 and the saleslady said "It's buy 3, get one free!" So I snagged a travel bottle. She said she saw I had 3 so she thought she'd mention it. I walked around looking at other items like sheet protectors, adhesive type hooks, file folders, K-cup coffee, furniture, a variety of pens and the sale section. I didn't need any but wanted to see the prices. I'm glad the store has extra services as many people could just buy office products elsewhere like Amazon nowadays. I highly recommend a service center like this esp. since parking was wide-open and the location is just off the highway.

    I'm now a Staples fan. The staff at Staples instantly helped me with a printer issue that no one at…read moreBest Buy had a clue about. Without going into too much detail, dealing with Best Buy was a nightmare. Staples at La Cantera is amazing. They are kind, professional, knowledgeable and efficient. I now buy all my office supplies and electronics from Staples. Thank-you for such wonderful customer service.

    The UPS Store

    The UPS Store

    (24 reviews)

    Very rude person when I returned an Amazon order. Snatched it out of the factory packaging I had…read moreit in and shoved the pieces in a plastic bag. Stuffed the packing back in the box and shoved it at me. All he said was "No Box! We don't recycle!" I won't be back.

    This is probably the worst customer service experience I have had in a really long time…read more I drove all the way to this location to get a document notarized. I called a UPS store (on Blanco) and asked if there was a notary on staff. They said yes, I said, "And you close at 7?" And the guy said, yes. I accidentally drove to the San Pedro location. When I got there, the metal closing gate was already engaged. The "manager" was helping another person. He said, "We're closed." I said, "I called you and you said you open until 7." He said rudely, "No one called me." He was literally helping another customer. He could easily help me. Helping me would be helping the company as well. I was in shock. His register is obviously still open, just help the additional customer (me). It is an extra 30 seconds to help another customer. 60 seconds tops. He repeated that he was closed. I thought he would realize how insensitive he was to a customer that is literally inside the store already. I looked at my watch. It said 6:30. That means I walked in at 6:29 or 6:30. Wow, just wow. He cared so little about the customer. The pregnant lady employee escorted me out. I was in absolute shock. This isn't even extra customer service. This is basic human decency and compassion. One thing is for sure, these employees 100% hate their customers and they 100% hate the store and 100% hate their job. I own a small business, this is not the level of care we give our customers. If I had found out one of my employees treated a customer this way, they would be fired on the spot. Given that these 2 employees have zero empathy, they are in training to be future sociopaths or psychopaths. Word to upper, upper management, beware of these ppl. As a person that knows a lot about humans, these ppl are going to destroy your company. I told my husband what happened when he got home, he said it was appalling. SMH

    The UPS Store - shipping_centers - Updated May 2026

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