The administrative incompetence at this location is staggering. It is rare to encounter an…read moreorganization so structurally opposed to basic professional accountability. Despite clear instructions for a specific PO Box closure date to coincide with my relocation, the staff shuttered the box a full week early. This resulted in a systemic failure: vital documents confirmed via Informed Delivery have vanished. One employee, Nelson, was particularly egregious--displaying a profound lack of initiative and a troubling indifference to the fact that critical information is now lost. While the Postmaster at the main location was professional and amenable, her demeanor cannot compensate for the total breakdown in execution at the counter. The USPS is often scrutinized for its lack of viability; this office serves as a definitive case study in why.

Horrible service. Say they've delivered something, they haven't. Try to fill out form for missing…read moremail, impossible. The one time I agree to have something delivered by USPS and this is what happens. UPS is the only way to go.

DO NOT COME HERE!!!!…read more These idiots tried to steal my phone!!! They got caught, and were trying to kick me out of the office when I tried to look for it. Later the delivery man found it while I was trying to ring it the next day, and told me it was hiding in one of the postal boxes. The phone was also turned off so I could not track it. When I later turned it on, it was at 30% so it didn't die. BEWARE of this post office. It is completely worth going somewhere else and taking a couple minutes of your time to keep yourself and your belongings safe.

There are couple of rude female employees there.... always giving attitude especially the one w…read morebandana. Others are great. Several incidents of losing mails w checks. Always long line not enough employees in the registers.

Today may have been off but there was no line, get in fast and all was trying to mail a package I…read morehad to pay for a roll of tape and label. The man who walked up to help snatching the items you need to pay for the tape and label. Of course, can you let me know how much it will be to ship. He offers me three options. Okay the 4 day shipping is fine. Which was $25. He asks if I would like insurance up to $100. He just kept looking at me. I'm like sir can you tell me how much it will be please 2 times. Third time, look sir I've asked you 3 times how much you are going to charge me for the insurance. Then oh it's free. Okay well if it's free add it please. Then he takes a tape measure out of the drawer and measure the box. Rings me up for $4 tape $25 shipping and $1 label. Total is $52. Sir can you explain the costs. The box is too big, even after he weighed it and asked me for the price I chose. He raised the shipping from $25 for 4 shipping to $40 with 4 day shipping. I said you changed the price and I don't even want to send the baby clothing now. The man said sorry, it's not my fault. Can I just have my receipt. I don't know why you changed the price for something I don't even want to send now. You lied. The faces popped up for me to review my service. He tried to block the screen and was mad I pressed the sad face. I won't be returning to this office for any further services.

Wow, I forgot that customer service could be this good. I came to this post office to get a…read morepassport today and every single employee greeted me, complemented me, and was so friendly to me and the whole process maybe took eight minutes we were in and out so simple. We walked to the parking lot and I was overcome with the thoughts of how you don't get customer service like this anymore and I really appreciate it. Thank you to all the staff!

I am giving them five stars because the two younger guys behind the counter had excellent customer…read moreservice. DH and I went in there to ship some stuff that we bought at Walmart and Trader Joe's back home to San Diego. We were house hunting for 10 days, and the place we were staying at didn't have pots big enough to cook rice or pasta, so I bought one at Walmart. It was a little pricey to ship this stuff home, but it was so worth it, since I didn't want to leave a brand-new stainless steel pot at an Airbnb. They were really friendly and helpful, helped me with my shipping request, and we were in and out of there in under 30 minutes. When we move up, I will likely use their services again. I also noticed that they have PO Mail Boxes, which will also come in handy. Thank you, UPS Store of Downtown Napa, you saved my day!!! :)

For the ups store on school street downtown napa. Elias really went the extra mile for me today…read moreshipped out my hat safely. Definitely will come back again.

This is very reliable service location for mailing packages. Staff is efficient, consistent and…read morealways eager to make sure your packages are in good hands. Miguel is super helpful and always so courteous. Great services and place is organized. It's quick and efficiently process in comparison to post office.

do not go here : very disginest tried to make me pay 47$ for a13$ price. i was subjected to…read moremisleading shipping practices and potential misrepresentation of USPS shipping services. On the date of the incident, I visited this business to send a standard document envelope from Napa, California to Santa Monica, California. I explicitly requested the most economical ground shipping option with tracking. Instead, I was informed of the following: That USPS tracking was not available for my shipment; That I was required to use FedEx tracking instead; That the cost to ship a standard envelope would be $47. This pricing and explanation appeared inconsistent with standard USPS ground shipping services. Based on my prior experience using independent mail centers in Benicia and Glen Cove, similar shipments typically cost approximately $5-$13 and include tracking as part of the service. After leaving the business, I independently verified the issue: A USPS representative confirmed that the quoted price was not consistent with USPS Ground Advantage pricing; Independent mail centers in Benicia and Glen Cove confirmed that USPS tracking is normally included and that the $47 charge was significantly above standard rates; I later completed the same shipment at a different mail center in Glen Cove for approximately $13 using USPS Ground service with tracking included. This suggests the possibility that I was either misinformed about available shipping options or directed toward a significantly more expensive service than what I requested. The behavior I experienced may potentially fall under deceptive shipping or misrepresentation practices involving mail services, including situations where customers are: Told USPS services are unavailable when they are actually standard options; Directed toward higher-cost carriers without clear justification; Given inconsistent or misleading information about tracking requirements. I am also concerned about the potential impact on vulnerable individuals. While in the business, I observed elderly individuals and individuals who may have limited English proficiency, who could be more susceptible to unclear or misleading pricing practices. When I questioned the pricing and declined to proceed, I was met with a dismissive response, including the phrase "Welcome to Napa," delivered in a condescending tone. This interaction gave the impression that such pricing and treatment may be considered normal in Napa, which is deeply concerning as a consumer and community member.

I've forgot to mail a birthday card to my best friend so I put it in a special envelope and mailed…read moreit from here. It's super cute. No frills post office in the heart of Yountville.

This is a sad, stingy post office. Go to the USPS in St. Helena or really anywhere else and the…read moreclerks are happy to help you with box sizing, taping your package for security, and ensuring it will reach its destination. Unfortunately here at the Yountville USPS, the clerks are "unable" to tape your box, so you must purchase tape if you would like your box secure. They "could not" confirm that the label sticker that they print out will stay on throughout shipment, so I was made to use the tape I purchased to secure it. They didn't even take my return address. I'm not sure why things here are so different from the typical USPS experience, but I will not be returning.

Convient location for me, but unlike a normal business, Hours of Operatuin appear to be flexible…read morewithout prior notice. I showed up at 10am because that is what is listed online. Seems pretty late for the rest of America, but that is their time listed. I show up and the door is locked with lettering saying they open at 10:30? Wth. So I wait and came back later. It says both online and at the door that they reopen at 2pm. So when I arrive the lady yells behind a screen that we open at 2:30pm. Wth? Then as I get service... I received a notice that I missed a package that requires a signature. That's why I'm here. The note said it's available for pickup at this Am Cyn location. They tell me it's in Vallejo. Wth? What happened to second attempts for delivery? I went online to schedule a ReDelivery. Website says that my package is both available for this service, and not available for the service. Ultimayely, It wouldn't let me Reschedule. So I head back to USPS Am Cyn, and... finally received my package. Now I'm glad it was there, but why wasnt it with a Carrier for ReDelivery? They only made one attempt.? All this Annex is good for is buying stamps having a PO box, or dropping off a pre-paid, labelled packages. Other than that, it's useless. I only live a block away, but I'm choosing to avoid this shack in the future if possible.

During the holidays, I waited in a long line w/one clerk @the desk...even with a lot of customers,…read moreshe still remained Friendly & offered Good service...

The post office on Sonoma's main thoroughfare varies wildly when it comes to service. I used to use…read morethis post office all the time when I worked in Sonoma, commuting between Napa&Sonoma (commuting to work- the quintessential Bay Area experience!) It was for convenience. I usually dropped off mail&bought stamps, not anything very complicated. The parking lot is tricky- luckily there are nearby public lots as well as side streets. While the Napa post offices have cleaned up, the Sonoma one always looks shabby. It could use some good housekeeping. The service is consistently variable, depending on the day of the week&the time. Could use some help.

USPS Sonoma has lost packages and I have and have had missing mail. They have also forged my…read moresignature for a package and I never received it and lie about it. And forget about hearing back from them. You can kiss your missing mail and packages goodbye.

We had a terrible experience with the notary named Kieran, who seemed to have a personal issue with…read moreus (maybe homophobic?) and had us come back three times to have our document notarized. The first time there was a document snafu, and it was understandable that he wanted to be careful. But the second time, as soon as he saw us, he decided he wanted to go on break. We were patient and left to come back another day. The third time we called ahead to ensure that he was there and working and not on break. Yet when we showed up a few minutes later, he still tried to go on break. When we said no, we have been here three times you need to notarize for us, he then tried to call his colleague to "verify" whether we had called ahead. When he couldn't reach her, he said he would not notarize for us because we were "rude." All in all a very negative experience. Don't use this UPS store if you have any other alternatives.

Multiple attempts to utilize this location and the staff are beyond rude, condescending, and just…read morenasty people prefer to denigrate customers rather than assist. Today was the last time I will ever go near this place or even the plaza again

I have been taking wine boxes and other boxes here for a while. It is nice to recycle and save room…read morein my recycling bin. I'm glad they take and reuse boxes.

I have used C & C several times over the years for shipping sculpture. But the last time I used…read morethem (or will ever use them) they shipped a mold for me that arrived in multiple pieces. Trying to get the insurance that I paid for was a nightmare. They required photos of the packaging from before it was unpacked, and then all of the packing inside it, as well as all the labeling (which they put on) They were the ones that packed it! Don't they know what they did? It was unquestionably obvious that it was totally inadequate packaging, and the UPS audit that C & C required also said so. Jeff and Ana continued to stall and evade their clear responsibility for the damage, and refuse to pay, even though I bought $2000 worth of insurance. I'm out $2300 for repairs for their substandard work. They did it on the cheap, were responsible for the damage and refuse to honor their agreement with me regarding the insurance. Still waiting for their final response.