absolutly magnificent service…read more customer service skills are outstanding. denise & joe kindness, professional standards, & always willing to go that extra mile.

Literally can't do anything right. Mail continues to be sent to wrong location even after…read morecontacting them multiple times. Also recently an item was packaged incorrectly and destroyed. No wonder the post office is failing

This post office is pretty bad. With the weather we've had recently, it's understandable that…read morethere are delays and closings. However, the Westerly PO manages to open and Charlestown does not, even when it says it is online. Mail delivery has been terrible for years and is worse now. It's often 5 days or more between mail deliveries. No truck goes by and no mail is picked up for days. Never mind the old PO motto "Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds". I remember when mail was delivered to your door 2x a day. Now we're lucky if we get it at all and often it's someone else's mail delivered to my address. And if you ask a question, a snarky retort can be expected. The worst!

This review is for Charlestown USPS as a delivery service. If you're visiting the branch to send…read moresomething out, I'd probably give it 3 stars. This is probably the worst USPS branch in RI. Every package that gets sent via USPS does not get delivered. I've tried calling to get it resolved. Each time, they swear the postmaster will get back to me. It's been 3 phone calls, 2 branch visits, and 3 weeks later, and the postmaster still has not called me. I've filled out the white card where I can designate where to leave packages. They seem to be ignoring that completely. Every time I call, they tell me that they can't deliver to my front door because they're a rural delivery service. Hm. Okay. Charlestown isn't the first "rural" town in which I've resided (and the other rural towns in which I've lived had no problem leaving packages at my door). Got another one? Oh, that's right. Then they say there's not enough space to turn the mail truck around. If I can turn a 23-foot U-Haul around at my place (which I did several times while moving in), I'm pretty sure a small postal carrier car can do the same. Today's excuse was the best: "Carrier is unable to gain access to front door to deliver the package." My God, I didn't know I was trapped in my own house! Thank goodness USPS tried to deliver a package and told me I can't get to my own front door! Nice excuse. My front door is perfectly accessible, thank you very much. Bottom line, zero customer service (literally zero.........nonexistent. they don't even contact you). The postmaster treats you like she's doing favors for you gratis; not like you're a customer who's paying her with your tax dollars. If I could have another mail service deliver all my post and parcels, I would.

Pleasant Customer Service, and they take care of my UPS and FedEx parcel efficiently. Highly…read morerecommend.

Wow. The epitome of nasty, rude and not customer service focused or oriented. If you can avoid…read morethis place, please do so, and ship your items from another location.

We needed mailing supplies and they had them. Easy-peasy, lemon squeasy! It's a cute place, with…read moreparking.

I would like to cancel a previous review..BIG mistale on my part. Fed Ex…read moredrop box was at 55 Coogan (at the aquarium.

I use Essex Mail Mart on occasion. Helpful, friendly easy…read moreto work with, when they're open!!! Today is Saint Patrick's Day, they are closed, the sign said closed early for St. Patrick's Day. I haven't gone to any other businesses today that said closed early for St. Patrick's Day so you can imagine my surprise. Five other people came to the door and were equally surprised. I will continue to use Essex, mail Mart, just disappointed today

Very nice helpful place. I use them more and more. Copies mailing packing - super helpful and…read moreattentive.

Nice easy to get to post office located right off the main road, it looks fairly new or like it was…read morerecently remodeled. Very nice and clean inside and very pleasant people who work there. Definitely my favorite post office to go to.

EDIT: 3/8/12 It seems that they've shaped up. The gentleman who is usually manning the counter is…read morevery cheerful, helpful, and helps me save money on postage. Thank you for fixing up your customer service.

The customer service here is strange. I feel like they act as if the customers are a burden,…read moreinstead of greeting them with a smile. Sometimes I cannot understand what one of the men are saying because he doesn't speak clearly.

I'm getting tired of their poor service. I've had a few issues with deliveries. I have tracking…read moreon my packages and see the updates. On a few packages my updates say "Delivery attempted at 3:43 pm" and I was at the house where I could see my driveway. I don't think they even tried to deliver the package. Probably just lazy to get out of the truck since it was raining. This isn't the first time I've had this issue with deliveries.

Considering the VERY rural service area we're in, I can't imagine the obstacles they encounter…read more Both in limited resources, such as hours paid, speed of runs, and snow blockage, animals and trees, unmarked and unusual mailboxes, and so on.