don't go to this lady she doesn't deserve your business.
I had one of the most uncomfortable customer service experiences I've ever had at this shop.
ALSO TLDR- this woman has a shop in the same location as where SEW IT ALL used to be and that seamstress name is BETH- so all these good reviews from years past, those are for BETH from SEW IT ALL...I found this out after my interaction with alterations by Elizabeth. SEW IT ALL in groton is who you are probably looking for....Rear entrance of building, 89 Plaza Court, Groton, CT
When I walked in, the owner/seamstress was on the phone with another customer, loudly telling them they should be ashamed for waiting so long to ask for help and that nobody would be able to help them. After hanging up, she greeted me with, "What do you want?"
I explained that I needed a bridesmaid dress altered by mid-June. She told me to go put the dress on, then immediately criticized me for bringing it in a garment bag instead of on a hanger. She commented that I had probably ruined it and hoped it wasn't wrinkled.
Once I tried the dress on, I explained that it needed to be let out slightly. Instead of discussing whether that was possible, she immediately began criticizing me for waiting too long and made comments that felt shaming and dismissive. The interaction became particularly upsetting when the discussion turned to my body and the fit of the dress. Rather than offering solutions or even a professional explanation of the limitations, I was essentially told she couldn't help me and was shown the door.
I understand that not every alteration can be done, especially on a tight timeline. What I do not understand is treating customers with contempt for asking. People seeking alterations--especially for weddings and formal events--are often already feeling vulnerable about their appearance. A little professionalism and kindness would have gone a long way.
I left feeling embarrassed, judged, and unwelcome. read more
