I grew up in Narragansett and frequented this post office located in The "Pier" section of…read moreNarragansett and just steps away from the beach. There is street parking but there is a small lot where you can park for 12 minutes during peak summer tourist season. Never any waits here. Friendly post office officials and what a view!

If I could give it zero stars I would- extremely disorganized, terrible customer service, and very…read morerude employees. Avoid going in person if you can.

I'm leaving town today and I've used this post office twice. My first experience came with a little…read moreattitude but no biggie. My second experience however, involved a tall gentleman who refused to give me my package without a tracking number. I told him that I had my ID and an email saying that the package had arrived but no tracking number and he said that there were too many packages and that he couldn't give me a package with just my name. So, I went outside to collect my thoughts, clicked on a couple extra blue lines of text and found, all those significantly more difficult than usual, my tracking number and found a black lady (Clarification because I don't know their names and the white lady from my first experience was innocuous but a bit rude) sitting behind the window when I returned. The black lady was polite and efficient. I told her that I was looking for a package in general delivery and she asked my name and then she proceeded to spend literally no time in the back, simply reaching through the door and grabbing the correct package and with no hesitation as if she didn't even look at the other packages and she didn't even ask for my ID, let alone a tracking number. I'd like to leave a positive review for the black lady but unfortunately the tall man got in my way. I told her that I might not get around to writing this review and that she was great but she should know that her male coworker is a "dickhead." She either didn't understand what I was saying or with held her glee at my complains about her coworker because she agreed, because she asked me to write this. So, this is for her. Hopefully she gets a promotion and puts her coworkers in check so someone else can give her the glowing review she deserves.

Counter service is always friendly & helpful…read more After our recent "blizzard"(late February): parking, finding, and leaving became difficult because of piles of snow and narrow parking.-Doc

Being that they changed the system from sorting in Westerly to Providence, our mail shows up 1-2…read moredays later than it used to. Customer service on site is very pleasant and helpful.

I ship a lot of packages and if I know I'll be around Saunderstown, I will use this charming little…read morepost office every single time. Friendly, fast service - wow! That's what it used to be like and most branches have forgotten. You can tell they're delighted to be working in a low-key branch and who can blame them?!

They have post boxes that are like $36/year. Friendly staff, easy main drop box. What is not to…read morelike.

Best post office in the area, hands down. Only one gentlemen working, but he is courteous and…read moreefficient. Extremely helpful. Customer service alone is worth the trip; seems extremely rare in most USPS locations today.

This is definitely the best post office I've used & I'm 84 years old. The service is courteous &…read morehelpful!! What more could you ask? Oh yes and there's enough parking!!

This post office is pretty bad. With the weather we've had recently, it's understandable that…read morethere are delays and closings. However, the Westerly PO manages to open and Charlestown does not, even when it says it is online. Mail delivery has been terrible for years and is worse now. It's often 5 days or more between mail deliveries. No truck goes by and no mail is picked up for days. Never mind the old PO motto "Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds". I remember when mail was delivered to your door 2x a day. Now we're lucky if we get it at all and often it's someone else's mail delivered to my address. And if you ask a question, a snarky retort can be expected. The worst!

This review is for Charlestown USPS as a delivery service. If you're visiting the branch to send…read moresomething out, I'd probably give it 3 stars. This is probably the worst USPS branch in RI. Every package that gets sent via USPS does not get delivered. I've tried calling to get it resolved. Each time, they swear the postmaster will get back to me. It's been 3 phone calls, 2 branch visits, and 3 weeks later, and the postmaster still has not called me. I've filled out the white card where I can designate where to leave packages. They seem to be ignoring that completely. Every time I call, they tell me that they can't deliver to my front door because they're a rural delivery service. Hm. Okay. Charlestown isn't the first "rural" town in which I've resided (and the other rural towns in which I've lived had no problem leaving packages at my door). Got another one? Oh, that's right. Then they say there's not enough space to turn the mail truck around. If I can turn a 23-foot U-Haul around at my place (which I did several times while moving in), I'm pretty sure a small postal carrier car can do the same. Today's excuse was the best: "Carrier is unable to gain access to front door to deliver the package." My God, I didn't know I was trapped in my own house! Thank goodness USPS tried to deliver a package and told me I can't get to my own front door! Nice excuse. My front door is perfectly accessible, thank you very much. Bottom line, zero customer service (literally zero.........nonexistent. they don't even contact you). The postmaster treats you like she's doing favors for you gratis; not like you're a customer who's paying her with your tax dollars. If I could have another mail service deliver all my post and parcels, I would.

The U.S. Post Office in Niantic is terrific. There is always a helpful staff. Thank you so much.read more

I am, as most know, perfectly BESIDE MYSELF about my (relatively) new area. Having moved from…read moreMadison and Guilford where everybody is snobby like it's a sport the people here are just as affluent they just are nice and that's the difference. This post office is so friendly so kind so nice. The employees reach out from behind the counter to help while I'm trying to pack a birthday present for my niece.

Go here for any/all postal needs! The staff is knowledgeable, professional & welcoming. More…read moreimportantly, they are extremely customer service oriented and always happy to help. They will always take the time to provide all shipping options available allowing YOU to choose the service that best fits your needs (overnight, insured, or cheapest way). I will never go anywhere else- you will get the absolute best service with a friendly smile!

I love this little post office. Friendliest staff and never busy. Note they do close from…read more12:15-1:15 daily for lunch.

I recently had to renew my passport and I had gone to a different post office and was told to go to…read morethe Southampton branch. Apparently, they can deal with passports more efficiently at this branch. I had picked up the form previously and had it filled out. I presented it to the clerk, he checked it, then told me I had to have my picture taken which was done quickly and within a few weeks, I received my new passport. It was done very expeditiously and is a real time saver. If you need a passport or a renewal, pick up the form in advance and fill it out to save time. I would recommend this post office to renew, getting an original passport or renewing an expired passport. When you start the process, make sure you have the correct form [provided at the post office] for what you need-a renewal form for renewing a passport, etc.

This is one of the most aesthetically pleasing post offices I've been to. Other than that the…read moreperson working there was extremely happy and smiling, a rarity for a post office these days. Keep up the good work!!