After weeks of chasing Pier Cleaners for a resolution, I'm finally writing this review in hopes of…read moregetting the attention of owners Phyllis and Larry Fish--because, according to their employee Donna, they haven't responded to her either. My husband dropped off a king-size comforter and several articles of clothing for cleaning. When he returned to pick everything up on JULY 6, the clothing was there, but the comforter was missing. He emailed Pier Cleaners about it and received no response. When I called, I was immediately met with an attitude from Donna, who simply told me, "It's not here," as though that somehow settled the matter. We PAID Pier Cleaners to clean our comforter. They lost it. I wasn't going to say, "Oh, okay--thanks for looking!" and accept that we were now out both the cleaning fee and the comforter itself. After I continued pressing the issue, Donna said she would have both the Westerly and Wakefield locations search for it and call me back. She never did. A week later, I called for an update and was told, "They still can't find it." At that point, I asked the obvious question: What are the next steps? Pier Cleaners accepted our property, charged us for a service, lost the comforter, and offered absolutely no solution. I explained that I expected to be refunded for the cleaning and reimbursed for the comforter their business lost. How could that not be the appropriate response? Donna said she needed to speak with the owners because she wasn't authorized to make that decision. Another week passed with no update. I called yet again, only to hear, "They can't find it." YES--we had already established that. She then told me they had procedures to follow, that the locations had searched a second time, and that she had been "too busy" to call me. Apparently, there is a form that only an owner can send to document the comforter's value and begin the reimbursement process. Donna again said she would contact them. Another week passed. Still nothing. After what must have been my fifth call in two months, the only update I received was, "I haven't heard anything yet." The customer service throughout this ordeal has been absolutely deplorable. Pier Cleaners lost a customer's property, collected payment for cleaning it, and has spent two months dragging out the situation as though WE are inconveniencing THEM by asking for accountability. There has been no proactive communication, no apology, no reimbursement, and no meaningful attempt to resolve the problem. Two months later, we still have no comforter and no resolution. I guess I'll look forward to making call number six. I strongly recommend NOT doing business with Pier Cleaners unless you're willing to risk having your belongings lost and then spending months chasing them for answers.

First let me say that the majority of these reviews here appear to be from disgruntled people who…read moretook the time to trash Pier Cleaners. This shop has 100's if not 1000's of satisfied clients and these reviews are definitely NOT the norm. I have used their pick-up service and have dropped off dry cleaning and they have been wonderful. I have never had an issue here and have frequented Pier Cleaners for a least ten years. It is not the closest dry cleaner to me, I live in Narragansett, but I trust them and have NEVER had a problem. I highly recommend Pier Cleaners! They are reliable and my clothes are always perfectly dry cleaned!

My son just rented his first tuxedo from Suburban Cleaners Tuxedo Rental in Wakefield, Rhode…read moreIsland. We went to 2 other places prior and Suburban was by far the best. Bill, the owner greeted us and made my son feel very comfortable. We walked in a few minutes before closing and he stayed open for us. Bill made all recommendations to my son from the color of the tux and bow tie to the shoes he wore. He then called everything in while we were still there to make sure everything was available. The tuxedo looked spectacular! We are going back to rent another tux for my son's senior prom! I HIGHLY recommend Suburban Cleaners Tuxedo Rentals.

Suburban Cleaners is absolutely magnificent. I brought my daughters bridal veil to Bill to have it…read moresteamed before the big day. Not only did the veil return beautifully, Bill gave me very calming advice and told me to enjoy every minute of the wedding. We also decided to rent my husbands suit from Bill. He measured and had us select the finishing touches. I can not believe how perfect the suit fit . It was like a custom made suit and Bill had it all set and ready to go. In the window of Suburban Cleaners, there is a mannequin with a "flashy" sport coat. When my husband showed interest in it , Bill added it to our rental suit and told us to have fun with it. My husband had more than fun. That jacket brought the house down . Bills service is unbelievable. We are thrilled and I highly recommend Suburban Cleaners in Wakefield RI. Thank you!

Place is going downhill. Clothes were late. Staff were rude. Owner seems absent or just doesn't…read morecare.

I dropped off clothing on Wednesday and was told the clothing would be ready for pickup Saturday…read moremorning. The clothes were not ready (and not even in the building, as they outsource the cleaning) until Monday night. No apology offered. No discount offered. The clothes were needed for an event and I took time out of work to make alternate arrangements.

Love this location! The owners and employees seem to be nice, down-to-earth people and my clothes…read morealways come out great! Sometimes my clothes come in a day late but its worth it for the quality cleaning! I brought a jacket that my daughter got chocolate ice cream all over in the other day and they got the stain out really well! Can't tell where it was!

If I could I would leave 0 stars. Dropped 3 items to be dry cleaned. Went in and got 1 item back!…read moreManager finally called me back week later and said that he was hoping someone would return missing items? Well they didn't and I'm out brand new blazer and dress shirt. At least $250 cost by my estimate. Offered pittance of actual cost. I would go elsewhere. Ridiculous customer service. Seems this cleaner has changed hand a few times over the years and quality & customer service have gone down and down.

Always friendly, everything's comes back perfectly clean as you'd expect. Turn around and prices…read moreare good.

Quality of service is far superior than anything else! Value of service is top notch. Whenever…read moreyou need a question answered, they are prompted with answers.

I have been bringing my clothes to courtesy cleaners for decades. I have found them to be…read moreconsistent and reliable and although on the expensive side I always feel like my garments are well taken care of. I like the fact that they are a green cleaner and the process they use is environmental and skin friendly. Sue and Deb and the rest of the staff do a good job of making sure that my stuff is ready before I need to be there to pick it up. All in all an excellent cleaner.

Very attentive employees. Dry cleaning was done to perfection. Very good location. Gym, Dave's…read moreMarket, and back on the highway.

My favorite coat tore apart at the seams on one sleeve. I took it to another tailor with high…read moreratings in Lincoln. It took several days longer than quoted (9 days total), and upon receiving it, noticed that the seams were not completely sewn. On top of that, the liner was poorly mended. Frustrated that I had to wait so long for such crappy work, I looked up Joshua's. I should have taken it there from the start. I missed the guy's name, but it was complete when he said it would be and the quality of his work is easily better than the previous one. I may have finally found a tailor I can trust.

Expensive and unfriendly. I wouldn't mind paying for good work but the customer service sucks here…read more I'll go elsewhere every time.

I want to give a huge shout out to Bubbles Laundromat! They made my vacation in Narragansett, Rhode…read moreIsland a breeze! I dropped off my clothes in the morning and was able to pick them up in the afternoon. I really did not want to do laundry on my vacation. Bravo Bubbles Laundromat!!! The clothes were washed to perfection!!

LOVE this place! It's a clean and tidy laundromat. The staff that work here are friendly and very…read moreaccommodating. They have laundry service where they will wash your garments for you. There are different sized machines and dryers, so if you have a huge comforter or quilt to wash, there are machines large enough to handle that capacity. It's located in a small plaza in Narragansett Pier. Stop at the neighboring coffee shop or ice cream parlor while you wait for your laundry to get done.