The two girls working here, Anna Malia and Mazzy, were unprofessional, lacked empathy, were mocking and condescending and even threatening while I was at this establishment (I overheard them talking smack about me posting a review online and also overheard one of the girls say something about punching me in the face?!?! - check the cameras - they didn't know I was still there sitting in a corner seat). I drove 30 mins here and arrived inside with my two items that needed to be washed at 9:10pm after researching online laundromats in the area that were opened late. This one advertised a closing time of 10pm. That's it. Nothing about a last wash or anything else. I had 50mins to get two items at the bare minimum cleaned. After arriving inside, I placed a wet dog towel and a wet dog mat, used by my dog at the beach, inside one of the open washing machines. One of the employees accosted me and told me I couldn't wash my items bc last wash had already ended and they had already cleaned the washing machines. I tried to appeal to them and told them I had just driven 30mins and there was nothing posted online about a last wash, just that the laundromat closed at 10pm. Despite my dirty items being in the washing machine already, the one employee made me remove them. Absolutely no empathy from these two. All the while, one of them is barely putting effort into anything, but instead sitting on her phone while leaning her head on a wall of clean laundry orders. How can I know of a rule that isn't posted anywhere on their website or on their Google information page? Do you just expect people to waste time, energy and gas getting to your establishment based on the hours you post online, only to turn them away due to a policy that they're only made aware of once they've already arrived? I asked them again please if I could wash my items since it only takes less than 30mins. I said I wouldn't dry them and I would wipe down the washing machine after using it. They were apathetic and both began arguing with me and yelling at me at which point I decided to film their unprofessional behavior to send to their employer. I doubt a place that has nearly a 5 star rating would be happy to hear of a customer being treated this way. I don't know if this was a case of teenaged, early 20s employees angst and not wanting to do more than the bare minimum of work and customer service due to it being the end of the day, because this was horrendous treatment. Due to their lack of empathy and me being left with dirty, wet items after having driven 30mins to wash them, I told them I would just dry my dirty items in the dryer since that's not included in the last wash restriction. I wanted to make the trip at least somewhat worth it and not leave with smelly wet items. They had no problem with this! People dry their clean clothing in these machines and they were fine with me drying my dirty wet dog items in the dryer. Make it make sense! Not only that, but they never came back around and cleaned the washing machine that I had already put my dirty items in despite the main issue being that they had already cleaned the machines after last wash. I was there for another 40 mins drying my items and not once did I see either of them clean the washing machine I had tried to use. I doubt they will clean the dryer I used either - 4th one from the left on the bottom row for anyone interested in avoiding it. These were two obnoxious employees that had no empathy and are an extremely poor representation of your establishment. I will never return here or recommend this place to anyone. Bubbles it is. read more