Too bad there is no "zero" stars . The waiting time is…read moreridiculous. The employees are not yo blame , they are willing to help, but , there are a few taking care if customers. Today , the libe for passport was long, one person processing applications . The line for shipping/picking up was more than 15 people , only one employee helping, only one !!!!. I spent 35 minutea and had to leave because it was not moving . A customer with more than 100 letters took all the time I was there . Nobody, nobody came to help and the line was getting longer and longer . I am wasting my time complaining, usps could not care less . Service is horrible and the "lost" packages keep increasing. I am still waiting for my gold ring that disappeared once it got to snapper creek location in Miami .

Mmmm I come here bc is the closest to my house but I avoid coming here at all cost....staff takes…read moreforever , there only 2 people working out the 5 stands . I understand they not a restaurant but a little bit of hospitality training wouldn't hurt anyone ... terrible costumer service. But if you are okay with waiting and don't take people's personalities personally then you would get whatever you have to get done, done .

Why is the post office still alive? When are they going to get rid of this "old horse" . Old horse…read morethat can't no longer deliver packages when it says it will. Old horse which told me I was going to get my package delivered tomorrow and now instead they have sent it to Tampa, city of ybori, 300 miles away. These United States post office has to be retarded , there is no other explanation. Curse be these fools. I went to 2 post offices trying to enquire about this and their response was .....the same response and attitude one experiences with institutions owned by the government...."ignorant , rude , provocative, ..... So know the package will be returned as soon as the worthless postal service employee tries to deliver this package. From now on any packages delivered not in a timely fashion will be returned. If so it gets to that cause fed ex will be my delivery company from now on . And hopefully the post office name will be blotted out from the face of the earth and not even be remembered no more. May it be so.

The customer service in this facility is terrible. The bearded man was anything but nice. We…read morearrived for our appointment at 4:00 on the dot for a passport. He was arguing with a lady before us didn't even see we were there. He refused to see us because he closed at 4:01. Imposible since we were standing there. No matter how we asked he said no. Unfortunate people like this hold positions like his. Awful experience. Will NEVER go there again. If I could give negative stars I would.

This has to be the worst usps store in the entire world…read more They left the store unattended for 20 minutes... If it rains the store is closed cause the "systems down"

It's 4:45. They're supposed to close at 5:30. I don't understand how they get away with it. If…read moresomeone works til 4:30 we're screwed. This is absolutely ridiculous.

Well, I thought that they had improved this post office. However, there is still lot of room for…read moreimprovement. The last two times that I have come to it, weeks apart, they have told me that they don't have medium-sized boxes because the system is down. Well, don't wait until you are out of stock to order more. Seems that the management is not very diligent. The condition of the landscape and appearance of the building is deplorable.

Extremely frustrating experience. I came in with a prepaid shipping label on my phone and asked if…read morethey could print it, like FedEx or UPS often can. I was told no, so I had to leave, find somewhere else to print it, and then come all the way back. When I returned with the label printed, the same employee then told me I needed to have it taped onto the package and that tape would cost me about $4. What bothered me most is that she could have told me that the first time, before I left to get the label printed. If she had simply explained everything I needed upfront, I could have handled it all in one trip. Instead, I wasted time going back and forth because of poor communication. I understand USPS may have different policies than FedEx or UPS, but customers shouldn't have to discover each requirement one at a time after making multiple trips. A little basic communication and customer service would have prevented this entire situation. Very disappointing experience. I would not come back to this location if I had another option.

I had a very disappointing experience at this USPS location on March 4, 2025, when I came in for a…read morepassport appointment with my two young children. Unfortunately, I encountered poor customer service and unnecessary delays, which made the process far more frustrating than it needed to be. An employee named Ruben (a white male with a dark beard and long hair, wearing a headband) handled the passport services that day. Despite being told by another USPS employee to return at this specific day and time, Ruben immediately dismissed my situation, stating that "he didn't care" what I had been told because that employee was not present. His tone was curt, and he made it clear that assisting me was not a priority, and that he was being nice by "giving me the chance to wait". As a result, I waited over two hours with my children, hoping to be helped. During that time, I observed multiple customers leave in frustration after interactions with Ruben, citing his dismissive attitude. I witnessed: 1. A woman leaving upset, stating she would take her business elsewhere due to his rudeness. 2. A couple with a baby and a young child waiting unnecessarily, as Ruben prioritized mail services over passport processing. 3. Two elderly women being spoken to harshly when they approached the counter without realizing they needed to wait in line. Instead of politely redirecting them, he raised his voice and pointed them back in an unnecessarily stern manner, then storming off to the back yelling "I'm tired of these people!". What was most frustrating was that, despite multiple opportunities when the post office was empty, Ruben chose to go to the back instead of assisting me. At 4:00 PM, after making eye contact with me several times, he quietly walked away without addressing me. When I asked his colleague to check if he would be able to assist me then, she relayed his response: "Tell her I'm busy." At no point did he communicate with me directly, leaving me to wait in vain. After experiencing this, I checked Google and Yelp reviews and saw that several other customers have shared similar complaints about this specific employee. It is concerning that a pattern of poor customer service is well-documented, yet no corrective action seems to have been taken. I understand that post office employees deal with high volumes of customers and logistical challenges. However, basic professionalism, courtesy, and clear communication should always be expected in a customer-facing role--especially for services as important as passport processing. I hope management takes these concerns seriously and ensures that all employees are providing the level of service the public deserves. If you need passport services, I would recommend considering other USPS locations or ensuring you wait for someone else that is not him to help you to ensure a smoother and more efficient experience.

Great location as it's in a shopping center with great retail stores, super market and restaurants,…read moreso plenty of parking in a way. Staff is friendly but VERY UNDER STAFFED . Expect a long line most days! Otherwise, you have your standard post office services with drop off boxes, counter, and passport services. The self service machine is no longer an option as they've taken it out. The beauty of this location is that it's open until 7:30pm on week days so

I and 5 other people went into the PO on SW 136 St at 1:45 on Sat 9/5 and were met with a locked…read moredark office. It was clearly posted that it closes at 2:00. I had a package that had to be mailed that day. Why bother posting times if they are meaningless?

Every working here is genuinely so rude, what happened to being nice and having a smile on your…read moreface. :/

I come here all the time to send out depop + vinted packages and the workers at the front r very…read morenice and always help me out

Just left from there about an hour ago or so. Got to say the usps technician Mari working there is…read moreso rude! She was training another tech and in the process of filling out passport documents I hand try handing her a document and she shoves it away, try asking her a question wouldn't let me speak. She kept raising her voice at me. She was in such a rush and handed me papers to fill out missing items on the passport sheet handed it back to her and she said " are you giving me the correct one for each person" " you are the one responsible for you own document" such a rude nasty person that was in a rush very messy and not organized. She should be fired, that's no way to treat a customer that spent $500 for passport renewals. She canceled the order and asked me to step aside waiting an addition 20 minutes until another gentleman of usps tech by the name of Chris was such a nice person and was very helpful. Such a rude and nasty person Mari was, didn't even have a name tag on, very unprofessional and poor technician. Hopefully she gets fired!!!

Poor customer service. I have been three times and unfortunately, they are not very helpful and…read morefriendly.

Poor customer service. Not friendly, not helpful…read more Absolutely doing nothing at all and unwilling to help. Very sad.

I'm not impressed easily, but I was at this post office. The…read moreline was very long, and people kept coming. They were understaffed. There was only one person at the desk, but she still was receiving each person with a smile and a sweet voice. Even asked if I needed anything else and helped me with my package. They should pro.ite her to training or managing. Good job!

This small branch in the shopping plaza a few stores down from the Dollar General is locked off…read morehours. If you plan on accessing a post office box or dropping off small packages, you can only do this during office hours. They do not have a self service machine to buy stamps or ship parcels priority. Bare bones location.