I mainly use this USPS location for the 2 blue boxes on NW 5th. They are conveniently close to the…read morecurb so that you can drive up close enough to put your mail or small packages inside one of the boxes. That is a popular drive-up and you may be waiting a minute to put your mail in the box. This is a popular spot for the businesses in the neighborhood also. You will see a lot of employees carrying bins of mail to drop them off before 5:00 pm when the post office closes. I always like to avoid going inside because of the long lines.

The young ladies were very polite and pleasant at the counter. However, prices to ship via USPS are…read morebecoming ridiculous! I spent just under $200 to shop the four boxes shown not super large boxes, no over night shipping. One extra small, two small and one medium. Are considered oversized. I'll be traveling and checking the rest in luggage instead of returning with the rest as planned! Update, Day two I went back with three more packages to send. Totaling $238! And as of today the first packages shipped containing my grandkids gifts have not arrived on the yesterday as scheduled, which were all sent priority mail. Typically that's 2-3 days tops. Understood because of holiday the date was longer. Tracking now just says "moving through the network" Come on usps do better!

Employees are super nice you just have to break the ice. Sometimes the store is closed during its…read moreposted hours but still the best office downtown by far

By far the worst customer experience I've ever received! Rude ladies in the front that raise their…read morevoice at you! RUDE RUDE RUDE. Common respect and decency is unheard of in this place

Front door broken with security gate half down, for months if not years. White graffiti all over…read morefront facade for months if not years. No signage to direct customers to entrance. Gate door (at 'new' entrance) pad-locked, for months if not years. 'No money orders' hand written sign on new 'front' entrance for months. Their phone number (305) 573-6056 (that no one answers!) says their address is 66 NE 39th St. Unfortunately, the historic Buena Vista Station post office at 66 NE 39th St permanently closed in 2018 (yes, 8 years ago!)! Isn't the USPS in the BUSINESS of ADDRESSES? Laughable if not true! :(

The neighborhood post office usually pretty pleasant service and I'm in and out when needing to…read moreship anything. Aside from the obvious price hikes for shipping, no issues when I go in.

Amazon, please for the love of Christ take over the USPS. These people are miserable. Never once in…read moreall my years on this earth have I ever seen a happy postal employee. What the fck? And the services (and procedures to obtain them) are so painfully outdated. Someone shoot this dying horse...starting with the vehemently unhappy people behind the desks.

I wish i could give 0 stars. I rarely write reviews for anything. The only ones ive written have…read morebeen good reviews too lol I just moved from NYC and used to go to my local post office in new york in LES all the time. Def not a fancy establishment by any means but employees were never rude, if anything they were quite nice and they always got the job done and were focused. Here, its a completely different story. Blows my mind. First few times i went in the employees were either always on the phone (on a personal call) or watching youtube videos etc. WHILE with customers AND they could see they had a mile long line. But whatever i could get past that. I could get past the 30/40 min wait time too. What did me in was an employee being beyond rude to me and making a whole scene. Just completely unacceptable. I cannot understand how an establishment is run like this...i know its a government run business but still...absolute insanityyy. Like where is management?

Says its open till 5. One person standing at the door at 4:20 yelling at people that it's closed…read morebecause she will be the only person there. Ive been before and its fine. But come on...this was just too much. Nobody should be YELLED AT because they arrive for a service DURING service hours.

closes at 2pm but showed up July 25th 1:48pm and it was closed but I could still see workers insideread more

Terrible customer service lady who works there has no idea how to treat people. Patronized me and…read moregave me bad instructions and then got mad at me when I followed her incorrect instruction. So rude.

This is a relatively small, somewhat basic US Post Office, located on Miracle Mile about a block…read morefrom Douglas. Aside from the manned counter where one can mail packages, buy stamps and obtain other standard USPS services, this location also has a section with several rows of PO boxes and a slot to drop off postage paid envelopes and small packages that's normally open 24 hours, though it's currently locked when the service counter isn't manned due to Covid. The biggest plus about this particular USPS location is the operating hours of the full-service counter, as it's staffed later than most and has some very attractive Saturday hours...It's open until 6pm through the week AND from 10am to 6pm on Saturdays. The parking situation isn't the best, as your only options are the "Park by Phone" spots along the streets or the paid parking in the garage above this post office. The 2 or 3 spots directly in front of this place are often marked valet only. That said, if already conducting business in this general area, this post office is a good alternative to the much larger (and usually busy & slow) main Coral Gables post office a few blocks away.

There's a line out the door and not a single person at the counter but meanwhile we hear a bunch of…read moreemployees in the back laughing and talking. That's usps for you these days... and why I switch more often to UPS now because bringing in something is a pain but then they will lose it anyway

Review on passport experience only…read more My husband and I came with a passport appointment for our baby on a Wednesday morning. Upon arrival, the staff told us that unfortunately the camera was broken but they suggested to go to the Walgreens near by to quickly take the pictures. We didn't loose our reservation but we needed to go get the pictures at the pharmacy and return. We went there and got pictures done very quickly. We came back and they immediately started the process for the passport. Everyone was helpful. I believe Tavia is the name of the lady who took care of us. She was very professional, efficient and respectful. She did the process pretty fast and explained to us when and what to expect. I noticed there are many bad reviews for this location but I have to say my experience with the passport agent was pleasant. Other than the camera issue, everything was done on time and everyone was behaving in a professional manner. You definitely NEED to make an appointment for passport transactions and come with all your documents ready, then, they will be able to do their job in a timely manner.

I recently visited the United States Postal Service location, and while the space itself isn't the…read moremost modern or the cleanest, the service more than made up for it. The ladies working there were incredibly efficient, friendly, and genuinely helpful. I had a mailing request and wasn't completely sure about the best way to send my letter, but they guided me through the process and made sure everything was done correctly. You can tell they know what they're doing and care about helping people get things right. The ladies is what makes this place cool and reliable. Another perk is the free parking in front. I really appreciated their support, it turned what could've been a confusing errand into a smooth experience. Also, a big plus that they're open on Saturdays until 2 PM, which is super convenient. Just improve the overall aspect of it and installations and it would win two additional stars.

You will wait for hours. Self service machine never works. Advice: Dont come here poorly managed.read more

This was an interesting experience. Somehow despite seeing all three window employees literally…read moreyelling and belittling different customers at various times during my 20 minute adventure, they processed 20 customers in that time which is not bad for a postal location. This rate of speed is pretty comparable with a Fed or UPS store also. For my request I was given a form to fill out (which I made a slight mistake on). They did let me back to the window without having to completely go through the line again. Then the woman working was somehow less annoyed with me after my mistake when she told me that I shouldn't have had to fill it out in the first place. She adjusted the included value and number of items without complaint, though she could not give me a hard estimate on how long it would take for this international shipment. The price was still $50 less than the UPS store, so it makes sense to roll the dice. I just hope the package made it out of the building. Special credit goes to a fellow customer who was translating since despite half of Miami speaking Spanish (and 90%+ of the customers I saw at this USPS location itself), none of the three people working at the window spoke a word. So this has not been the worst experience I have had, especially during a pandemic, but it seems a few minor changes could make this one of the better locations in South Florida.

I called this post office six times to correct a wrong email address I gave for a claim I filed for…read morea misdelivered package and all I keep getting is a busy signal or hung up on. This is unprofessional and irritating. Can they do anything right?