I called two phone numbers to speak to anyone to obtain general information regarding tracking#…read morefrom sender on expected package! All I got were recordings. One asks if you want to speak to a representative. Yes, but no one can speak with me unless I have a tracking # or door code# which is the issue, something that none of the recordings can do. After trying several times, the recording just hangs up. Tried again on a second phone number. The same recordings then hangs up. Having been a national Customer Service trainer, I would give FedEx a minus 10 Rating! If I have to mail anything, I will not use FedEX and I will certainly ask those business from where I am expecting deliveries to change to a more dependable delivery service! Any good business should be able to have the ability to answer general questions that recordings do not address!

My office NEVER uses FedEx to ship documents. So I was a bit surprised when I was asked to send…read moresome via this carrier. I can't speak to the printing but I did see some machines that would certainly make a banner if you needed it. I know they do all the coil binding and specialty printing because I recognized the materials and printers. So for presentations or school projects this could be the place for you. Or if you just need a self service copier for a resume on some nice paper...they have that too. My reason to be there was to ship. The young woman i had wait on me was immediately there to assist, did all the paperwork and labeling for me and had me in and out in a few minutes. It really wasn't anymore than the post office. I'll be honest the UPS Store is right on my way to work and I am prone to go there to ship stuff off. But I now know Fed Ex is also a worthy shipper of stuff from the office.

Ozzie the manager and Adam are very friendly and welcoming. I first met Ozzie when I first came to…read morethis UPS store about two yrs ago to get some legal packets made for a squatters case I was filing. She was very efficient, knowledgeable and very helpful in making my legal packets in a well organized manner. I was a mess due from stress from having to go to court. Hence two years later, Ozzie now a well deserved manager, is still as friendly and welcoming as before. She exudes excellent customer service and still is friendly and welcoming as before. Now, I'm having to go through eviction of people I rented too and have breached the contract. I'm from CA and this is the only UPS store I will come too now when I'm in Las Cruces. This UPS store has good friendly, welcoming and efficient people. They provide excellent customer service all the way around. Thank you Ozzie and Adam.

You decide if UPS is the most incompetent EVER after my story. It's a long story but I'll just give…read moreyou the facts so I will make it as short as possible. My car broke down on the 10 interstate so I had to tow it to Lordsburg, NM and get a motel room. I ordered the part (a water pump) online from Vescovo Toyota (which is now Viva Toyota). None of that matters anyway because the subject of the matter is UPS. I ordered the part on a Monday morning (early). They gave me a deadline of 7pm Friday, but on that particular morning I called Vescovo Toyota before they shipped out the part so I could add overnight express delivery, The guy at the parts department at Vescovo told me that that won't be necessary as we were only 120 miles away, so the part would be here the next day. Every day that it didn't arrive was costing me another $100 in motel room expenses Remember, the part was an hour and a half to two hours away. That was Monday. Tuesday came and went. Wednesday came and went. Thursday came and went. When the deadline of 7pm on Friday came and went, I just could not believe it. I couldn't even fathom how incompetent that was -you would have to TRY to not get something (that is only 120 miles away) there in 2 days, let alone 5. So, after the deadline, I called UPS and they are "incommunicado" with their drivers. ???????????? I couldn't afford another $100 for the hotel room so since it was cold that night, I risked driving the car and made it to El Paso where I got the part somewhere else and installed it in their parking lot. Halfway to El Paso, UPS had the nerve to call me and tell me the part was just delivered to the Motel 6 that I had waited for 5 days at (paying $100 a night.) for a part that was less than 2 hours drive away. DO NOT USE UPS.

Wow! Great service. Just came in for a simple job, lots of good explanation. I came over after…read morebeing snubbed at Staples. Really appreciated the friendly staff.

Came here for some printing needs and I was not disappointed for my first time. The quality of my…read morecard were great, especially for the price I paid. They were able to have them ready by the following business day. I will definitely continue to come here again.

PoOr customer service. I couldn't even catch the eye of the person who was supposed to wait on me…read more Very odd just left me standing at the counter and finally I walked out. I was able to go to FedEx around the corner and get everything taken care of. Believe you me, I learned a lesson.

Horrible horrible horrible horrible…read more I honestly always get really good Cx service when I'm here but today upon making Amazon returns, employee Eric Alvarez was nothing short of sarcastic and visibly annoyed to be assisting with returns. From comments like "ughhhh now I have to make another box" and "here I am thinking I was getting out on time today" "omg that's not the last one? Whyyyy..you know there's also kohls" At the end of the day I'm sure he doesn't care because it's just a job for him; but when a business like staples gets paid for Amazon returns; I'm totally fine with taking my Returns to kohls. At the end of the day it isn't kohls that looks like a ghost town. So, I think staples needs Amazon more than they need them; as such, one customer doing this may not be a big impact in the grand scheme of things, but this customer will be going to kohls for returns now.

I am always in here, and these guys that work here are always super useful and super helpful. I…read morehave no complaints and I would recommend anybody needing to send anything UPS or need things to send definitely stop by here. Again it's a good service. Seems like it's a fair price and the guys that work here give you really good service.

As someone who is disabled, I was getting sick walking into the store because it has a scented oil…read moreplugged in as soon as you walk in. I get ocular migraines which can impact my vision. I believe this is most likely against corporate policy. It should be inclusive to people who also suffer from disabilities like migraines, allergies, and asthma. I did send an email, but the plug in is still there. I'm not trying to walk into a perfume shop, I'm just trying to get my package delivered. Response: I appreciate it, but you should also look at it that if you have an employee that has disabilities like this which are a protected class under the ADA. You are potentially setting up UPS to get sued if you do not accommodate. That's why most corporations have these policies for a reason. I would reach out to your corporate HR to confirm.

They quoted us at a reasonable price for each hour compared to other moving companies in town. They…read morewere able to move our furniture from our 2nd story apartment to another home 15 minutes away within 3 hours. The only thing is that there was a large box of valuable trading cards that was damaged in the transportation process. We were compensated for it. It's just that we were not informed at all about the damages, we had found out after we were sorting things out after our move and had to file a claim.

The entire process was painless! They unloaded my two large…read morepods into my second floor apt with a 3 man team in about 1.5 hours. The coordination was seamless and responsive. The team was on time and friendly/professional. They even helped me install my own washer and dryer into the apt for an extra fee. This was a great experience and I will definitely use them again in the future as well as recommend them to others!

Great service. Good selection of merchandise. Great place to take a break. Awesome computer…read moremerchandise. Barnes and Noble incorporated into the store.

Overall the bookstore is nice. But if you have to deal with Joseph Bender. I hope you brought…read morepatience and time. He was extremely unprofessional and rude to not only me but other customers.

Response to other complaints…read more 1) No website is "affiliated" with the Post Office, or this location except for usps.gov which lists the closing time as 5pm (next time check the usps site, not some random website, js). 2) The phone rings and rings because the only person to "man" the phones is a supervisor and they are usually busy with customers or managing carrier routes. Try calling 1-800-ask-usps. There you can talk to a customer service representative and expect a 24-36 hr response from your local post office for local issues. Otherwise you may be able to get hold of a supervisor before 8am, after 5pm, or on Saturdays. 3) The main post office is nowhere near City Hall. It used to be across the street from City Hall, but that was moved several years ago to Motel Blvd. 4) There is a package mailing kiosk in the Main post office lobby that will take your package, payment, and give you a receipt. Overall, I'd say that the main post office is ok.

I've been in town for maybe 4+ years and I keep getting other people's mail, despite complaints and…read morethe forms I fill out. They don't live at my address and I don't know them. If I was a criminal I could easily take advantage of these people because I've been getting everything from pills to financial information. WAKE UP and stop giving away other people's lively hoods. Like one ladies mail keeps getting delivered to my home. I looked her up online and her obituary says she's been dead for some time. I explained this to the large guy with glasses behind the counter and he asks why she's dead. Great job at missing the point entirely. You all also have a habit of delivering my mail to the wrong address. One of the addresses is 1600 Candlelight Dr, Las Cruces, NM 88011. If I get more than 1 package in a week you deliver it to someone else. You do this all the time. I now have video evidence of your person NOT delving my mail on the day she says she did. I sent you this video and surprise, you did nothing. There was a time were they use to just hand my mail to whatever jackass that would standing near my mailbox. If someone comes to this post office and asks for my mail ahead of time they'll literally just give it to whoever. They've wrongfully given my packages (both being sent and received) to whoever. I tried to send a friend in Canada some stuff and they wrongfully handed it over to people who were stalking me.

Salvation Army is non-profit, great people and the best place to make donations in Las Cruces.read more

For all that Salvation Army does for Americans!! To the…read morewonderful staff from April and Carolina at the register to the beautiful back bone in back of the store they're all amazing women!! Thank you for helping me in my time of need.