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    Discount Self Storage

    5.0 (1 review)
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    Self storage

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    5 years ago

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    US Storage Centers - exterior twilight

    US Storage Centers

    (3 reviews)

    Extremely poorly managed and unprofessional. The US Storage…read moreCenters location in Las Cruces is one of the worst-run facilities I've dealt with. It's nearly impossible to find anyone actually working there during normal business hours. I've made multiple trips on different days--mornings, afternoons, even returning at the exact times listed on their "be back soon" signs--and the office is still locked and empty almost every time. It's clear that staff presence and accountability are not a priority here. The condition of the property is just as bad. The roll-up door seals on the units are old, cracked, and rotted, allowing dust, dirt, rain, and pests to get inside. The annex that's advertised as "climate controlled" is anything but--it's poorly sealed and barely monitored. On top of that, there are rodent issues throughout the facility, and cleanliness is not maintained. The management behavior is what finally pushed me to move out. The site manager, Lylah, repeatedly promised that my rent would be prorated if I vacated early, despite the company's own written policy clearly stating they do not prorate under any circumstances (something easily confirmed on their website). When I cleared out and swept my unit, management suddenly began calling me daily to "finalize the closeout," yet every time I went to the office, no one was there--just another note on the door. To make matters worse, management seems to enter units at their own discretion, even when accounts are paid and in good standing. That's a serious breach of trust and privacy.

    I rented from this place 2 years ago and got my unit at $59 a month, now two years later it is…read morejacked up to $90+ a month with nothing new being done. Flew out right away and removed everything and paid out my bill.

    Discount Self Storage - selfstorage - Updated May 2026

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