I went into this office for renewing my kids passports and I was forced to do do expedited request even though I did not need to. I knew how the procedure is and explained that it's not required and all we need is to send the renewal form and the "about to" expired passports. This Chinese guy (the only postman who was certified for passports service) was not willing to process for me if I didn't expedite it... He was extremely rude. He indicated that he would not care if other location would process it but not at his location. So I went to Waltham location and had it done within 15 minute. I happened to go to the Boston Passports (head quarter) location a year later for my passport for business trip and brought up this incident to them. They indicated whoever worked there in Medfield need to retake the training again. I would suggest to go to Needham, Dedham or Waltham location if it's not too far for you. The people there are a lot nicer and experienced. This one star is for the cleanliness of the location. As far as the passport service sadly to say this Chinese man deserved nothing. read more