We went here today for my daughter's passport and Kirby was the sweetest most accommodating person I've ever encountered at a post office! She was also very kind and patient with my baby. Will definitely be back! Thank you! read more

Quite an embarrassment of USPS to have someone so rude working customer service. The self service kiosk didn't print out my shipping labels and it made it seem like my items were already shipped when they weren't. I told the workers about it, asked them if there was anything they can do or put up a sign that says it isn't working so that the next customer doesn't experience the same, she laughed in my face and said "no, have a good day. next!" read more

Everyone looks miserable here, customers and staff. I don't think this deserves 2.8 stars but can not in good conscience give it higher than 3. They are often out of the priority mailing supplies. The unhappy and impatient customers generally are responsible for the sullen and depressing atmosphere more than the staff. read more

Had to call 9 times and they never picked up. I woke up right when they opened to make sure it would be fine I called 9 times from 8:30-9 they're just being lazy read more

This location has the best hours in the area as well as easy parking. The staff is friendly, it does get busy here, but they try to move through the lines quickly. read more

I don't think this site should be advertised as providing photo services for passport applications on the USPS website. It is clearly an inconvenience for them particularly if the applicant is a young child. My recommendation would be to bring your own photos or visit another site for passport applications. Otherwise, staff were nice and friendly. read more

Completely gross, unprofessional, and disrespectful treatment by an employee named Alexis at your post office during a scheduled passport appointment for my 9-month-old child. We arrived fully prepared with all original documents (Social Security card and birth certificate) for what should have been a straightforward and positive experience. According to your website, this location provides passport photo services, so we did not bring photos. There was even a photo backdrop visible on site. When we asked if photocopies of our documents could be made, Alexis responded by rolling her eyes and answering with visible disgust. From that point forward, her attitude escalated into openly rude and hostile behavior. When we asked about passport photos, she dismissively told us to "go across the street" without providing a business name or clear direction. When my husband asked for clarification, she responded with more attitude, saying, "that's why I'm giving you this paper," instead of simply answering the question. When we asked if we could return after getting the photo and still be accommodated, she responded in a condescending manner, as if we had asked something unreasonable. Her tone throughout the interaction was disrespectful and unnecessary. After we voiced concerns about her behavior, she then asked for my ID in a confrontational tone--"do you want to give me your ID?"--as if I had refused to provide it, even though it had not been requested from me earlier. It felt as though she was shifting blame onto us rather than properly guiding the process. She then went to the back after having heard us address her attitude to her coworkers and to her directly. When she returned literally 20 minutes later, she was overly cheerful with the customer behind us and made a loud, sarcastic comment to the next customers--"thank you for reading the application directions"--clearly within earshot of us and in a tone that was obviously meant as a jab. Other employees present were polite and even acknowledged that this behavior is typical for her. I requested to speak with a manager and waited approximately 15 minutes, but the manager refused to come out, claiming to be in a meeting. I was given a name and a general phone line, which either went unanswered or was picked up and immediately disconnected. This entire experience was unacceptable--especially for a scheduled appointment involving an infant. This should have been a simple and positive process, not one involving hostility, sarcasm, and lack of basic professionalism. Employees representing the United States Postal Service should be held to a higher standard of conduct, particularly in customer-facing roles. After leaving, I read all of the one star google reviews specifically talking about this same person. How does someone like this have a job, let alone for the government???? read more

Ashley is the absolute worst employee here. I had 2 simple questions and she was so rude and kept insisting that she needed to help the next customer even after I stated "I am your current customer. You're supposed to be helping me" and she completely disregarded me. I left without spending any money with them and took my business elsewhere with less attitude. I despise women who hate women. read more

There was a woman working the passport desk Saturday, November 1 around 11 AM. She was just incredibly rude to every person that came by. Unnecessarily so just a real BITC.*. I didn't catch her name, but I would've gladly included it in this review. She had long braids and glasses. I felt like telling her I'm pretty sure my tax dollars pay for this place as well as your job. She should be fired. She was so bad. read more

US Post Office - Post Offices Near Me - Los Angeles, California

My beard grew out waiting in line. Only one person working the counter. The other 2 employees were busy chatting with each other. Unbelievable. Why are they even employed?? Worst service ever. I'm now all for privatization of the USPS. read more

Lisa and Nicole were awesome and very sweet and helpful while we were applying for our passports. They all made it so easy! Thank you!

No parking 45 spots in a lot reserved for the USPS branch -- and the locals steal most of them while shopping/eating/working in the area. How do I know this? 2 separate trips in two weeks, once in the morning and the other in the afternoon. All 45 spots were taken. Less than 12 customers (11 and 9 on my two visits) in the building. Yes, I counted the people and the spots in the parking lot. Obviously USPS isn't going to monitor their parking lot for violators, so this is more of an FYI review to warn people before visiting (you will most likely need to park in the pay lots on either side) vs. a complaint about the people. read more

Amazing service quality. Very kind and friendly service! Super quick and easily done.

In a nutshell: Avoid this passport service desk like the plague!! I have met many people who really hate their jobs, but the woman who works the passport desk gets the top prize ever. Ever. If you love getting into screaming matches, this is the place for you! If you just want to apply for a passport without dealing with toddler tantrums from adults, go elsewhere. I don't ever really post reviews, but this situation was truly extraordinary. I had an appointment, all necessary documents, I arrived 20 mins early as advised by the USPS website, and I was polite at all times. To be clear, there was no one being helped before or after me: I was the only one that approached the passport service desk for the two hours I was there: this woman was not swamped or busy, she was scrolling on her phone the whole time. I approached the desk and in a very friendly and polite manner said that I have an appointment at 1:45pm. She looked up from scrolling on her phone and rolled her eyes. Then, she tried to convince me that I didn't need to come in but that I could do the application online. I told her that I tried, but because my passport had expired a long time ago, the USPS website told me that I had to come in person. She rolled her eyes again. Then, she asked me for photocopies of my ID. I said I didn't bring photocopies of my ID, but that I had photocopies of my birth certificate, etc. and then she flipped and literally screamed "You don't have ID?" and I was very taken aback but responded, "no I do, I just didn't bring photocopies of it, but I have photocopies of other proof of -". At this point she cut me off and literally screamed in a completely silent post office "I don't care what somebody has told you", and I said "not somebody, your website," she screamed (like literal meltdown screaming) "I don't care!". At this point, I thought, OK this woman is mentally not ok. I said "Miss, there is no reason to scream, please calm down." She screamed even louder in my face "DON'T TELL ME WHAT TO DO!" At that point, I honestly thought, all right, this person is completely mentally unstable and there's no point in trying to continue a conversation. So I just calmly said again "I have an appointment at 1:45 for a passport application, here are all necessary documents," and handed her the pile. She took the documents, disappeared for 20 mins, then came back and again screamed "SIT DOWN!" I said "I'm all right, thank you, will it take a long time?" She said she doesn't know,"so SIT DOWN!" I really thought then that somebody must have broken up with her that morning, or something must have happened to her before work that day that shook her so badly that she was having a nervous meltdown, but nope. Not at all. If you scroll through and read other reviews posted here, you will see many other people complaining about how this woman treated them when they came in, so this is how she acts all the time (same description every time: black-rimmed glasses, long braids, woman who works the passport service desk.) Considering this post office location got so many bad reviews just because of her behavior and they have obviously done nothing about it, I really doubt they will in the future, so I can only warn everyone else: save yourself the unpleasant experience and go to any other location but this one. P.S. I did receive my passport, so I did have all necessary documents as per the USPS website, so the screaming meltdown really was completely unearned and unnecessary. read more

HOW IS THIS POSSIBLE !!! Most days NO mail is delivered though we have notification that there is mail that we should be receiving through INFORMED DELIVERY". We have had 3 checks stolen or dumped somewhere with no recourse. We are told by the postal authority to just "cancel the checks". When we mentioned all of this to the personnel, they merely smile and say that they know about this but there is nothing they can do about it. "It all goes downtown for sorting." We were told that the reason that we don't receive regular mail is that the mailman for our delivery is "out quite often and never comes in on Mondays" !!!!! Not sure what it would take for this post office to be functional? read more

Horrible customer service, horrible staff. Overcharged me and forced me to take 30 coins for refund.

This post office represents dysfunctional system, I have PO Box there as well, it takes them a day to PROCESS received mail, so if you need something and payed extra to be delivered fast, it will take extra day! Lines are extremely slow, out of 4 walking around employees, only one actually working the counter! Avoid doing business with this establishment. read more

The staff here is fantastic. They have been dealing with my bs for 15 years & have always been professional & fun to be around. I'm sure grouches get the "treatment", as they should, but if you treat them with respect you will have a pleasant experience. We are lucky to have them here in B-wood. read more

Every time I've gone to this US post office I have encounter the rudest ladies ever! Nothing like any other USPS. Today was no exception!!!! I'm so disgusted by this rude, unfriendly, unprofessional manner. The place is also filthy!!! read more

horrible customer service, rude lady who clearly was very unpleasant and unwilling to help out

Mail seems to go missing a lot no matter if you live in a secured building or not. Thieves are EVERYWHERE these days, even working at the post office. I decided on getting a PO Box with hopes to avoid getting my mail stolen however, I wasn't so lucky. I purchased a $350 Jogger pet stroller and got notification via email that it had been delivered. I drove up to the post office, retrieved the yellow slip out of my PO Box, take it to the blue window excited to pick it up and guess what?? The lady who is ALWAYS at the window claimed she couldn't find it and for me to come back in another week because maybe it hadn't been scanned in yet. I asked why I would have a yellow slip (knowing that I hadn't ordered anything else and was expecting only one thing being this stroller). I told her I had proof it was scanned because I had gotten an email stating it had arrived. She huffed & puffed & gave me some BS excuse as to why she wasn't able to find it. I asked WHY was a yellow slip out in my box then???? She was totally flustered & said it was her writing but she couldn't remember putting it in my PO Box. Umm... excuse me, what?? IT WAS PUT IN THERE BECAUSE MY STROLLER ARRIVED. I got tired of listening to her BS excuses and decided to come back in a week. I went back in a week and got the same runaround, this happened for a total of five weeks. Each time she claimed that she couldn't find it which was shocking to me being that it was a 32 pound box. You really CANT MISS a 32 pound box even if your vision impaired, it's LARGE. Come to find out from the manufacturer that the stroller was not delivered in a brown box but in the actual product box with a picture of the stroller on it. Hmm, took about 2 seconds for me to realize, oh! It got stolen by somebody who works there! The delivery slip was signed for when it was dropped at the dock at USPS, a yellow slip was given and then... MY PACKAGE WAS STOLEN from someone WHO WORKS AT THE POST OFFICE. Evidently they looked it up and saw how much it was and decided to steal it. Yep- STOLEN AFTER it was delivered, signed for & in the possession of USPS. I have a good idea who it was because there are only 3 people that were involved once it got dropped off but, of course I don't have solid proof. The only proof I have is that it was STOLEN by a USPS employee once it was dropped at the dock. STEALING MAIL. Isn't that a felony??? Side note: Aside from thieves stealing mail, they jack up the price for my PO Box every 3 months and the place is ALWAYS a mess. They removed the trash cans from the interior and it seems nobody EVER cleans the place. You'd think because it's in Brentwood it would be a decent post office but, it's definitely the worst in the area. read more

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extremely rude lady at the passport desk treats you like a burden yells at you, i came in on time was polite and smiling and she's extremely passive aggressive asked if i can take my picture another time since i just wanted to do the forms today and she rolled her eyes and said no you have to today also signed up for photo and form passport for today and she said no we can't do photos today go across the street i don't know how it's even possible for her to still be working here with her level of customer service can't imagine how she treats kids or people excited to get their first time passport, also by the way no line whatsoever so it's not like she had a reason to be under stress with "passport people" when she told me go across the street and treated me like a burden or like i had an affair with her husband i decided to take myself elsewhere. DO NOT COME HERE FOR PASSPORT youll get treated like crap i've never experienced such a rude encounter between me and a stranger 0/0 stars read more

This place is utterly horrifying in terms of service. I came in this morning at around 10 am to get my passport renewed as I had an appointment, I had photocopies and originals of the necessary documents. The giant lady was sitting behind the desk and was on her phone, as I was handing the documents to her she asked for an ID for which I handed her my passport as the ID options included a current/old passport book and instead of explaining why my passport wouldn't work as a valid form of ID she proceeded to start getting very aggressive so I stepped out to call my father to see if he had any advice and in the meantime I had found the page where it said a passport is perfectly fine as a form of ID, I proceeded to show her the section where it stated that, and she got in my face, I was only scared because I thought she was gonna crawl over the counter and eat me, and she started to say "Oh so you're gonna tell me how to do my job?" followed up with "I have already read that paper so you're not telling me anything new." Then she proceeded to waddle to her coworker in the back and say to her whilst pointing at me "This little girl wants to tell me how to do my job" and her coworker responded to her with "Was she even born here?" I was standing there in shock and she waddles back over and starts saying "You're 21 and you don't have an ID? Your parents should have made you get a license." This was a DISGUSTING and blatant act of racism DO NOT COME HERE! Save yourself the view of Jabba the hut in a postal uniform, let alone the service because WOOF. read more

Came here to process kids passports. Staff was real friendly with my family, wife and 2 babies. They were very thorough in reviewing all documents for the processing of the passports. read more

Utterly hideous beyond belief. Mail carriers who don't want to deliver mail and packages. They claim they've come to deliver packages when they haven't. Doesn't matter if you call the post office and talk to the branch manager; circular talking, circular reasoning etc. No action is taken against their various lazy horrible mail carriers with attitude when they do something wrong. Total 100% epitome of why government bureaucracy doesn't work! read more

Wow. The two women who handle the Passport situation here are amazing. They were kind and patient with us, when we didn't know what we were doing! We came in to get our Passports renewed (which you don't need to go for in person, it can only be done by mail), and they helped us out with that. Pro tip: make sure you have all of your documents filled out and ready to go, and make sure you have a copy of the front and back of your drivers license. I wish I knew the names of these gals, but they were there a couple of years ago when my kid got their Passport, and super helpful then as well. read more

Review of passport application experience: I arrived about 13 minutes early for my appointment. Walked to the service window and was asked for ID and application package. The person just after me at the next service station was doing the same. My package and hers was handed to another clerk and we were both asked to have a seat. Within a few minutes I notice another person had been given the same instruction, and there was a seated couple who were clearly waiting as well, they had arrived before me. Made me wonder how many people they book for passport at one time? It's 2 minutes before my actual appointment time and there are 5 of us waiting. I got called up at 1 minute past my appointment time. They apparently take walk ins but prioritize those with appointments read more

Please DO NOT put any mail in the mailboxes at the Brentwood Post Office, located at 200 S. Barrington Avenue. Last week on 3/19 @ noon I went to the post office, parked and got out of my car and put several bills and personal correspondence in the mailbox. All of my mail was stolen by a postal employee. To be clear I placed my mail into one of the new secure mailboxes that you can only put two or three letters into at one time, they are emptied four times daily. I mailed over $6000.00 in checks - 8 checks paying bills. Two of the checks were presented to my bank and one of them (for over $1500.00 cleared) the check was made out to a business and there was NO endorsement on the back. Also, I mailed 6 cards - for the Easter holiday, all stolen as well. I have filed a report with the Brentwood Post Office, the Postmaster General the police and of course my bank, all of the other checks now have a stop payments and my account is now closed and a new one opened. If you have had similar issues please let me know. If you mailed anything in one of the postal boxes at the Barrington Post Office since 3/19, be wary and make sure your checks were cashed by the correct payee. The employees who work in the front are the laziest bunch I have ever seen, they are aware that they have a government job and can't be fired. Clearly just a place to park their butts and be rude, ignore the customers and use their phones ALL day long. read more

Professional, courteous, prompt, always . Ample parking . Karl Moulden remembered .. shelves always stocked with mailing paraphernalia,

Worst experience ever, i found online that package sent from oversea (cost me 150 dollar to send) delivering on 22nd of jan 2024, they left the notice because i wasnt there, i was at home , but i thought i just missed it. Went online to reschedule, and i did on 25th - was home all day of rescheduled date and day after, online update never changed and no delivery. On saturday i received a call saying they will deliver today, waited front of my room (live in aprtment), i received a text saying i missed it again. No knock on door, no call or text to meet downstair, just left the final notice on mailbox. Called agent, person told me since i received final notice package is going back to sender, and because it saturday theres nothing i can do... delivery person never actually try to deliver this, and agent did not help ,e at all at csc. Im out of 150 vucks and more to resend this package. read more

I am so upset. I went to have my daughter's passport renewed on July 10th, 2023. We had an appointment for 10am. We arrived at the Post Office for our appointment 15 mins early. When 10 am rolled around, the employee who was processing the passport applications was chatting with her co-worker for 10 mins. So we were waiting and waiting for the woman to stop chatting and call us to the window. She finally called us to the window. I gave her all the necessary documents to renew my daughter's passport. We left thinking the passport renewal was all set and done. Today, I get a letter from the United States Department of State, stating that my document stating that I am the mother was NOT PROPERLY DOCUMENTED. I GAVE the woman my drivers license. I thought she did everything she needed to do to process the passport renewal. WHAT THE FUCK DID SHE DO WITH MY DL WHEN I HANDED IT TO HER????? SHE FUCKED UP ON MY DAUGHTER'S PASSPORT RENEWAL, AND NOW HER PASSPORT IS DELAYED BECAUSE THIS FUCKING DUMB ASS EMPLOYEE FUCKED UP AND DIDN'T PROPERLY DOCUMENT MY DRIVERS LICENSE THAT I HANDED TO HER. read more

Nice people, but unfortunately you can't print shipping labels or ship packages here. Weird thing for a post office to be lacking and frustrating. Then if you go across the street to fedex like they direct you too, it's impossible to print a shipping label there as well, and they'll charge you a $15 min for credit card transactions. This is the reason people hate the post office. read more

Our election ballots have yet to arrive even though they were supposed to be delivered 8 days ago. No one at the post office answers the phone so it is impossible to get any answers. read more

Not helpful with our questions about a lost package and the lady at the passport desk was extremely rude and basically bullied us for standing in front of her desk. So upsetting read more

Mr. Kim was extremely helpful today! He was patient, guided me to help accomplish what I needs to And was so kind as well! Thank you Mr. Kim for all your help today! read more

Kirby is the worlds greatest! each employee there is kind, but Kirby deserves extra stars. I don't know what all these negative reviews are but if you go to the post office, unprepared yes you were going to have to wait. If you know what you want and can answer simple questions on the screen you'll be expedited and treated with great customer service! Thank you for employing wonderful people and appreciate the service. read more

The place lives up to its reviews! DEPLORABLE customer service! If you see a disgruntled homely middle aged woman named Dawn....RUNNNN! I have never been more appalled as a customer than I was while dealing with her an hour ago! This place is a literal nightmare! Everyone from our firm has had terrible experiences here. The lines are a mile long, the employees are like ex girlfriends that hate your guts, and the incompetence is through the roof! I will be filing a complaint on that lovely woman Dawn tomorrow morning. I've never seen an employee talk down about other customers right to your face! Outrageous!! read more

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Absolutely terrible. Would give them 0 stars if I could. I've had the displeasure of coming to this post office for over a decade and it's only gotten worse over time. The only thing worse than the service is the attitude of those who work here. The majority are condescending, clueless, and disrespectful to customers, although there are a few good eggs. I mailed a package to Texas and paid so that it gets there in 2 days, my package didn't get there til over a week later and in TERRIBLE condition. Granted they have no control over that, but they were extremely unhelpful with my trying to ship it. I was told they close at 5 and if I rushed I could drop off my package by then for the last call so to speak. I arrived with 5 mins to spare and the employee (who I will not be naming for her own sake) locked the door on me, proceeded to ignore me holding a very large box, regardless of people still being inside and having tome left. I just waited patiently outside the doors to be courteous trying to get her attention. Someone much less patient than I slid in as someone walked out and this same employee decided to get in this patron's face and scream at her repeatedly INCHES from her face telling her to get out.. without a mask on. Absolutely disgusting behavior both in general and from a public safety perspective. I feel badly about what's happening to the post office and I support them, but with employees like that.. they're better off closed. read more

This is my favorite post office in LA. The ladies that work behind the counter are all extremely helpful and beyond friendly. I drive further to go to this one just because they make it such a great experience. read more

DO NOT USE USPS UNDER ANY CIRCUMSTANCE!!! I am a small business-owner who relies on USPS to deliver my packages to my customers. They have lost over 10 packages and are taking ZERO accountability for it. I have photos and receipts of everything so I will be filing claims but not only that, they have been an absolute nightmare to deal with. They are RUDE and LAZY. I will be taking my business to UPS from now on... Lesson learned!!!! read more