Most HORRIBLE post office I have ever been to. The man behind the counter is so rude. Sent my daughter a card with gift cards in it she never got the card with the gift cards. She lives 2 miles from the post office.. He knew I was sending gift cards. I called him and told him she never got the card. He said to me never send gifts cards in the mail they get stollen a lot. I know it was him that stoled the cards. It's been reported USPS main headquarters. read more

I with I could give this postoffice 0 stars.. I will never go to this post office again. I sent a card to my daughter with gift cards in it. She lives 2 miles from that post office. He said he would make sure she gets the card within 2 day. It's now 7 day and she still hasn't gotten it. I called the post office and he said never send gift cards in the mail they get stolen a lot. He was very nasty to the guy in from of me also. read more

I have had the unfortunate experience of having to go into this post office several times just out of convenience. Every time I go I must say that almost every employee there is the rudest. The only way to combat it is not to argue. Ignore it and kill them with kindness. Specifically a guy that works the counter which I've had the most issues with. I no longer even get aggravated m. I tell him thank you and to have an awesome day. And then on the receipt I always get from him, as long as he was in fact rude, I give him the review for his performance. The last time I went in: 1. I was doing my Dad a favor and dropped off two small boxes. He needed a receipt they were dropped off. 2. The clerk #07 took the packages and threw the first on the scale and then said ,"You know there is a virus out there and your worried about a receipt?" Keep in mind they have a plastic barrier, face masks and I kept 6 feet away from counter and also had a mask. I simply said well can you just scan the other box so I can leave? He actually threw the other box (it was fine because nothing was fragile) and now had both boxes on the scale so the second one weighed out incorrectly. 3. I didn't really care and wanted to leave and then he mumbled something to the effect I shouldn't bring boxes from other towns and I should use that post office. Who is he? You can drop a box off at any post office. 4. I smiled at him told him to have an awesome day and then went into the car and gave him a one star rating. I doubt the post office even uses their review system because with an attitude like that (which I've encountered with this clerk the few times I've been in there previously)- he still works at the front "helping" us. So my point is if you end up going there don't get mad. Just kill them with kindness because that's what really gets this one particular clerk and a lady that isn't as bad but close to. HIS clerk # is 07 Just warning you that it's not worth getting into an argument. read more

Bill has to be one of the worst I have met. I stated I would like to send something registered mail and he immediately began to question the validity of my request stating most companies that request this service are ridiculous. Then he repeatedly asked what the contents of the package was, stating , "what is it priceless?" which is unprofessional and I definitely wouldn't trust this guy. I will try to figure out how to register a complaint with USPS but as usual they make it difficult to do even that. No wonder packages "go missing". I didn't send my package out after rushing to get there before they closed !!!! read more

Just in case anyone thought maybe things have improved here they have not. I Started ordering dog food through amazon because it's significantly less expensive then buying anywhere locally. Well, the timing was perfect, my dog finished his old bag of food yesterday morning, and the Lake Hopatcong USPS was scheduled to deliver the new bag of food yesterday afternoon, just in time for dinner. Around 11:30am I got an alert on my phone that the dog food was delivered. Great, I thought... Get home after a long day, and glance at my porch expecting to see a package, but didn't, and had forgotten there was supposed to be a big box containing a 26lb bag dog food there. Dinner time rolled around and my dog blazer was getting antsy, then it hit me, I was supposed to see a big box containing a 26lb bag of dog food on the porch when i got home. I quickly pull out my phone, and actually check the tracking and I'm immediately upset to see amazon shipped my 26lb bag of dog food via USPS, I continue to the end of the tracking status, and it says delivered, left in mailbox... Really? 26lbs of dog food in my standard size mailbox, ok, improbable, but not entirely impossible according to the theory of infinite probability. So I throw on some shoes and walk out into the freezing rain and down the street to double check around my mailbox, and just to be absolutely sure they didn't hire David Blaine to deliver on my street for the holidays, I check inside my mailbox. Shockingly, no huge box containing 26lbs of dog food anywhere. Of course by now I'm home from work, it's 6:30 and I can't call the post office to find out where they left the dog food, and even if I could get in touch with them, they would be useless and/or rude, and tell me they don't know where it is and they'll have to talk to the driver whenever he or she gets back, and then they'll never call me back. If there's 1 silver lining to this, it's that my dog is absolutely loving that he got a custom dinner and breakfast this morning of tuna fish and some crushed up dog treats. read more

This post office is a joke. By far the worst I've ever dealt with. I wanted to write my review after changing to a P.O. Box out of a different location to avoid this one. They NEVER deliver packages, ever. They will bring your package onto the truck, not deliver, which means you have to call - have it held - and THEN go pick it up the next day. The employees act like the most simple question is a hassle. They sit behind the desk playing on tablets and reading books COMPLETELY ignoring the line right in front of them. I don't understand how anybody there still has their job. Avoid if possible. read more

Wish it was possible to give negative stars. The incompetence of the Lake Hopatcong post office is overwhelming. The delivery people consistently deliver the wrong mail to the wrong address. They refuse to actually deliver packages. The drivers and nearly everyone who works at the location are insanely beyond rude. And, perhaps worst of all, the post master not only does NOTHING to rectify the situation - but he seems to support the behavior and incompetence. I try to use the Mt. Arlington post office in every situation possible as they are an absolute role model of how things SHOULD be done. Unfortunately they can't actually deliver my mail! The Lake Hopatcong post office is a sad situation in every possible way. read more

OH and my last package that was to be delivered was obviously taken out of its original box (amazon prime always has the tape) and someone took the contents out and stepped on them, and put them into another box. It was so obvious... all because we want our packages delivered. .. so sad read more

This post office is an excellent example of why USPS should be abolished. Their mail service is terrible, with an attitude usually as well. Unfriendly and carriers use snow as an excuse to lessen their hours apparently. I watched my carrier drive right by our box today, when our box was completely accessible. We had it plowed out so it wouldn't endanger the carrier. I called three times ....no answer. I guess if there are customers no one answers the phone? Finally reached them, explained what happened and that I was waiting for a check, to be told in a very snotty tone that the carrier said they could not access our box. I said that is nonsense and explained the special plow job. "Well there's nothing I can do" . Horrible service here in Jefferson.....too bad for us I guess is how THEY feel. Don't waste your time looking for tips this Christmas! read more

If I could give 0 stars, I would. They NEVER deliver packages. The lines are outrageous. They have no packing supplies or priority envelopes. The attitudes of the people working there are as if the costumers are there to serve them, not the other way around. Lazy lazy and more lazy. Printing labels and handing out stamps is THAT exhausting?????? Go to wharton. read more

Always Long lines. Only one worker available typically. They Never have free normal priority boxes.

My parents live 2 hours away and mailed me an important piece of paper I needed and it still has not arrived after a week. I thought standard mail is 2-3 days? WORST POST OFFICE EVER read more

Here's one... While you're waiting online theres a sign posted "no cell phone use." It was a long line... Only to see one of the workers on his cell phone behind the desk. Classic. Horrible place. read more

It's as though a sign hangs up saying 'only cranky, nasty, miserable and lazy people need apply.' For whatever reason, I get other people's mail in my mailbox all the time. I deliver it like a good neighbor, however, where is my mail? Ask a question, "do you have packing tape?" And get barked at, NO! Not any more!" Turn around and there's a wall with tape for sale, as well as other packing supplies. HUH? Claim they left a notice for a package delivery. No notice, no notice the next day, no notice the 3rd day. It's all on the tracking info. They know they can't be touched, lose there job, get reprimanded. There is no one to contact to state your case. One employee told me she takes the Bed, bath and beyond coupons out of peoples mail. Can you say illegal? Anyway, go to Wharton. Awesome, friendly and helpful. They act like it's there job... oh, it is there job. Too bad Lake Hopatcong doesn't get that concept. Losers be losers! read more

I have an issue with the local Post Office and I cannot get a resolution to my problem. I have tried to speak to the Post Master, the City of Public Works, and I even called the Post Office hotline yet do not get anywhere. the Po workers have the worst attitude and are not helpful at all. They know that they are not required to do an outstanding job so they don't. UPS will deliver to my home no matter what and that is because they have to earn my business. Since the PO is paid no matter if they deliver or not, they opt to remain sub-par and not serve their communities (which they are paid to do). Wish the mail system went to a commercial company like FedEx or UPS, this way they will earn our business. The issue here is that I live on a dead-end block on a hill. My mailbox is one of 4 located on the very corner at the bottom of this hill. During the winter months, when it snows, the PO simply won't deliver mail. To add insult to injury the plows will pile the snow on the corner of every block covering the entire corner and making it hard to access my mailbox. The snow is very high and very heavy. I have attempted to remove this snow and have injured my back, as a result, I have been forced to take days off from work. They are not satisfied, instead, leave a diagram on how to clear the snow (so ridiculous). I am single and this burden falls upon me, none of the other owners of the 3 other mailboxes will do it. The Post Office refuses to deliver mail to my box; however, will deliver to the other three boxes located on the corner alongside mine. Every weekend I have to pick up my mail, in person as they won't redeliver ( I have scheduled redeliveries and they won't honor them). I spoke directly to the Post Master and he will not work with me to deliver the mail, even though my personal property is clear of snow he says it has to be 10 feet in both directions on the mailboxes. Even though they are not delivering the parcel to the mailbox. They just hold all my mail at this point and do not deliver anything! It is personal and spiteful and are allowed to carry themselves this way with no repercussions. It is personal because in spite of their 10 feet rule they deliver to the mailboxes RIGHT NEXT TO MINE. With packages, they will not come up the hill to deliver parcel boxes to my front porch which is completely clear from snow. I am exhausted. I work lots of hours so I leave before the PO opens and return home after. I cannot afford to take any days off so I am left taking my Saturdays to do this. Why should I go get my mail, I pay taxes so that I can get mail delivered. The city won't change how they plow, instead, they tell me to remove about 100lbs of snow off the corner so that the mail truck can deliver to my box (that is not covered in snow). They won't get out of their car and refuse to honor any redelivery requests I make even though the snow has subsided. read more

Looking at other reviews, I have to wonder what's going on with those reviewers and this post office. We're there every day to pick up mail for our business and to drop off mail to get sent out. We go at different times and while it's crowded sometimes, like every business is at one point or another, as soon as people wait a minute or two, if there's only one clerk, at least one other person comes out to help. The clerks are fast and efficient and certainly polite. The place is very clean and we never have trouble picking up Priority supplies if we run short from what we order (for free) directly from USPS. No, the postal service doesn't provide packing tape - when have they ever? Also, someone wrote that there's 'no one to complain to', but USPS has feedback online, so that's not true. USPS does a lot for our business and they're cheap, fast and reliable. I can't imagine needing more than that. Maybe mimosas? read more

This is the absolute WORST post office!! Every time I pay for expedited shipping when ordering something, it says it arrives at my house the scheduled day but the post office still has it for an addition 2 to 3 days! The people that work there have no clue about anything either so they are NEVER any help!! When I have to ship things out, I spend extra money to avoid this post office because of how many shipments and mailings they have screwed up. read more