Terrible service each time I go there - extremely slow, clerk is typing on the keyboard with speed of 4 years old kid !!! Lazy, unprofessional always long lines and waiting time is unacceptable - worst post office in Queens - clerks working here look like sloths from Zootopia animation movie !!!! Like someone in comments mentioned clerks work here like it's punishment for them to be working in post office - huge disappointment and nothing changes over many years here !!!! read more

The absolute worst! Never mind the slow service and long lines, but the RUDE customer service is unacceptable! I don't understand how this continues and is not looked into! read more

My family and I visited this US Postal office a few weeks ago for Passport Renewals and I must say this was the best idea. The attention to detail and attentiveness by Nelson Rivera was outstanding. He went as far as coming out from behind the scenes to ensure that everyone was taken care of in a timely manner. His professionalism was visible and impressive. I have never experienced this type of service in a postal office before. Hoping all other Postal Offices could run as smoothly as this one. What a pleasure, Thank you Nelson & colleagues. read more

Greetings, I visited this this post office on a Tuesday morning and had no waiting, was helped by a friendly employee who was knowledgeable and professional, I couldn't have had a better experience in a post office and I recommend it highly to all in the Kew Gardens, Forest Hills communities. read more

Best possible office around, most knowledge staff, most friendly by far of any post office in NYC. Sorry guys but the San Diego post office edges ya all out. I've kept a P.O. Box here and have been very satisfyied with the pricing structure, with little and nominal increases along the way. Employees are all working at maximum capacity, covering a good portion of space. Know that the Kew Gardens station is not as small as a postage stamp either, --- Get it? read more

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very nice poeople they helped me to ship a heavy package after the ither location denied me. thank you again!

So much nicer than the Forest Hills Post Office. I go out of my way to come here due to the poor service in FH. They don't hassle you or give you attitude here. They are polite- friendly and eager to help! read more

The post office gets really busy sometimes and it is a little slow but other than that, the workers are so nice and I have no issues at this post office. And specifically one middle-aged Asian lady, she's a sweetheart! She's very knowledgeable and will go above and beyond whatever you ask her. read more

Do NOT make the mistake of coming here on your lunch hour hoping to mail so much as a single letter. You could watch moss grow, or dust mites accumulate on the windowsill and it would be faster than this place. What I found personally hilarious was the sign prominently displayed, advising (presumably impatient and fuming) customers standing in line that "The Post Office is Not Supported by Your Tax Dollars" -- as if it were a magic charm to ward off preliminary complaints about the service. But then, one might then be spurred to Google "who funds the post office?" and one would be then surprised to discover that, as a matte of fact, according to a study by former Treasury undersecretary Robert Shapiro, "American taxpayers subsidize the USPS at a rate that surpasses the costs associated with any Congressional mandate. He estimates that, all told, the subsidies and legal monopolies that Congress bestows upon the post office is worth $18 billion annually" in the form of - Laws that bar any other shipping service from delivering mail and packages directly to residential and business mailboxes - Tax breaks (The Post Office is exempt from state and local property and real estate taxes, along with other burdens like tolls, vehicle registration fees, and parking tickets - to the tune of 2.18 billion per year) - Cheap borrowing from the Federal Treasury at highly-subsidized interest rates Go figure. read more

Never been to a slower post office in my life than this one. Every time I come in here, the line is out the door. The workers are rude and super slow. Unfortunately there's only one post office that's close by my house so I have no choice but to spend 15-20 minutes waiting to be assisted. read more

Except for the one guy(don't know his name). Everyone else is miserable and hates their job, lazy as hell, slow, unfriendly, Unprofessional and unhappy.... If you don't like your job, just quit for crying out loud. Be human and move your a-- people have to go to work and have other errands to run!! Btw: if you ask for a pen, its like your asking for an organ! Bring Your Own Pen! read more

This might possibly be the worst post office in all of Queens. No one here greets you with a "good morning"- EVER nor do they respond when you greet them. The manager is rude and unprofessional (shes the one with old school roses tattooed all over her forearms), I have witnessed her coming out and yelling at the customer inside the post office to move their car that she seemed to assume was someone within the building, obviously it wasn't but she literally was pointing at people yelling "is it YOUR car?!".... Not sure how you justify accusing your customers but I wish I recorded this event, it was wildly unprofessional. The people they have working there are a really poor representation of the USPS, they are rude and act like they don't understand what your saying or asking. Down to the extent that you might get a lecture on how to package your item and that you should not use their free envelops because the teller might consider it as "wasting" ( With the exception of Caroline who's always friendly). I have seen these USPS tellers talk down to older folks or folks who speak limited English. I truly feel bad for these customers because they most likely wont file a complaint or post a review but they 100% don't deserve to be treated the way workers at this post office treat them. Have patience for people, you are a working professional in the service industry, it is YOUR job to provide quality service to people from all walks of life. Be thankful you don't know what its like (nor do you have to) to struggle to communicate in a new country. Sending mail should be a simple experience. Not one that leaves you walking out thinking "what just happen". read more

Ok everyone, let's get real -- it's a Post Office in a NYC borough. What kind of customer service are you expecting? The pens affixed to the tables are never replaced, so come prepared with everything completed already, or with your own working pens. It's the least you can do to save time. Lines build quickly here with little staff. The staff is knowledgeable. Just do yourself a favor and complete as much work (shipping labels, packing, etc.) as possible before coming; and don't expect the kind of friendly and welcoming customer service you would get at an Apple Store. read more

Dearest Clerk Kevin, If part of your day includes yelling at a mother with a baby because you're in a rush to go to lunch then you should consider one of the following: -bringing a snack -not working customer service. With 15+ years of customer service experience under my belt, fighting with a fellow customer service employee in front of my 5 month old was not how I wished to spend my day off. It is amazing to know that the USPS is so kind to allow you to be so disrespectful and selfish. I hope you enjoyed that McObesity that you so craved because my daughter nursed while I had to have my photo retaken, and my lunch was a bag of Doritos in the back of my car. Sincerely, Painfully Honest Mama Bear read more

Long line, limited staffing, sarcastic remarks by few customers, supervisor is stern with customers & protective of staff. Clerks are calm, friendly, knowledgeable & thorough. Worth my wait. read more

Friendly, cheerful employees. The lines are often long, which is nothing unusual at any post office. There is a separate line (most times) for passport applications; be sure not to get in the wrong line. I'm glad there's a post office in Kew Gardens! read more

US Post Office - Post Offices Near Me - Kew Gardens, New York

I have lived in the neighborhood for over 20 years and receiving packages has always been an ordeal. Today again - I was home and received a text that delivery was attempted. IT WAS NOT ATTEMPTED - WHY DIDN'T HE RING MY BUZZER???? I WAS HOME... This must be one of the worst post offices in NY! read more

On the outside - yes, ordinary looking. Great staff, very helpful. If you are going on a Saturday - lines may be lengthy. Take it with calm. Unless your walking, metered parking is your best bet. read more

Awful. Awful. Awful. I just spent my entire lunch hour waiting to ship one stupid package. I was in line but needed tape. A woman came over and said she'd give me tape that I would have to buy, but I had to get out of line (Because I can't tape it up at the window or something?), tape it up, and then get back on the end because I wasn't about to cut in front of people that came in after I stepped out who didn't know I had already been there, and there was no one there to vouch for me, certainly not the lady who gave me the tape and told me to step out. I then stood there while ONE man took customers (1 couple who were doing something that took 30 minutes), and no one else came out to help as the line got longer and longer. Finally a woman came out, took two people, and then disappeared again, leaving the man all alone, again, with 15 (yes, I counted) people waiting in line. After another 20 minutes, another woman finally came out from the back and took at least another 5 minutes to get set up. These people are slow as molasses, no sense of urgency at all. NOTE TO MANAGEMENT: WHEN YOU HAVE MORE THAN 5 PEOPLE WAITING ON LINE, GET MORE THAN 1 PERSON OUT THERE TO TAKE CUSTOMERS AND DON'T LET THEM LEAVE ON BREAK UNTIL THE LINE IS GONE. This place is a joke. I live on the next street over so its super convenient if I just need to throw something in the mail, its annoying that having to get on line for anything is a total disaster. read more

The manager is terrible. She is a liar and doesn't know what she's doing. She does everything in her power to keep the line long! And the Asian woman with ugly glasses and a short hair cut is beyond rude and an inadequate worker. This is by far THE WORST post office I've been to. Please fire the manager or demote her!!!! read more

Please pay attention to the one star reviews this place gets. I only go here because it the closest place to ship my packages, but if there were others around it would be the place to avoid. The staff is completly rude (literally everyone there) and they always have something smart to say. I called them up on the phone to stop a package from shipping one day, and the person started speaking to me in a sarcastic tone and when I was in a middle of a conversation she hung up on me. Very disrespectful. Please AVOID AT ALL COSTS. They dont care about you. read more

been trying to make an appointment for passport over the phone since 10am. the line is either busy or just rings until your ears gets blown out by a high pitch beeeeeeeeppp read more

Please stop hiring people who have no interest in working in customer service. I called to schedule a passport application appointment for my boyfriend and the person who picked up the phone was extremely rude. Also, she hung up on me at the end of our conversation without having the decency to say goodbye. I will make sure to never come or call this post office again. read more

I came with a pre-paid labeled priority mail box and just asked: "can I drop it here?" Got a response - wait in line...I just opened the window of the counter and left the box where other boxes were already placed - that's normal for all post offices that people just leave their boxes there. The thing is - I see no updates for 3 days already. Are they even holding it there without doing anything with it on purpose? Just because they are mean and unhappy ladies? 0 customer service. read more

Terrible even for a government run office in NY. Have had employees lie and even simply walk away mid conversation never to return. The management of Judy and Michelle are incompetent at best and untrustworthy at worst. Packages show delivered and never arrive. Attempted deliveries when no attempt was made. Told packages in truck when not. At the end of the day we just get screwed cause they have all the authority and no really responsibility because as a customer you have no recourse except wait a month and file a claim. Save yourself the BS and use a real parcel service. read more

If I could shut down the USPS, I would. They are the worst delivery service out there. Offices open from 9-5 (hours that most people are usually at work) they never deliver packages on time, they are rude on the phone, they claim to "attempt deliveries" but never even ring the bell. It's ridiculous. I don't know how the government doesn't monitor these offices and do quality checks on their employees. They don't deserve the taxes we pay for them! read more

This location is beyond awful. Staff is rude and ridiculously slow- but it's the closest location so what can I do. Can it get any worse? Why yes, of course it can. Every time this location delivers packages to my home they ignore the rather large sign asking them to leave the package at the back door if no one is home. I've had 2 packages stolen bc USPS staff either can't read or don't like to. But to be fair, it's usually this one specific elderly delivery man. Thanks for nothing. read more

In the past I wrote a positive review for Kew Gardens Post Office,and I stand by it. The only problem I have with this office is that the people in charge.....their supervisors are totally incompetent. They would rather sit in the back offices and collect their fat salaries then help people. As a retired postal employee ... they are a disgrace to this service. read more

Horribly miserable post office. Employees make an effort to provide very poor customer service. Manager is "not available" so don't bother asking. If you complain, the window agents will begin a personal conversation stopping all business. I show up with a postage paid flat rate -- "can I drop this off, I don't need a receipt" -- "No, wait in line". They aren't paid with federal tax dollars, only postage. You think they would be rather aware of that and act accordingly. There are some great post offices in the area, just remember not to go here. read more

Kew Gardens Post Office on Lefferts Blvd I had the most horrible experience with this post office a month ago I had been waiting for an important information to be mailed to me and when I approached the post master (woman) she kept asking me where I lived and I told her well her name is Pat and she got very nasty and abrupt with me. Pat is very nasty I did go to the post office and report her to her supervisor Ramona however Ramona states she is an older woman and Pat tends to get neverous well Pat never gave me my mail which is Fraud and I also had a package which pat did not give to me and if you are new to Kew Gardens be very careful with the post office because they tend to steal mail and the 800 number does even do anything about the mail in Kew Gardens, Queens...that post office should be audited with the type of people they have working at Kew Gardens Post office. read more

Came here a few weeks ago to apply for my passport. The line was long, but that's pretty common when going to any post office. Nonetheless, the line went by pretty quick and I was able to apply for my passport and have my picture taken. They told me that I should be receiving my passport within the next 4 weeks and I received it in two weeks instead of four. Not too bad. read more

Called regards to applying for a passport. Nothing but rudeness from their own supervisor Miss Floyd. From the moment she picked up she was very impatient and unwelcoming. She was cutting me off after two words and not really wanting to hear the rest of the what I was trying to say. I definitely had to call back to give her my two cents of what I thought about her service. It really surprises me that this is the supervisor. I can only imagine how the whole office is by having a leader with such poor character. I should have looked at the ratings first and not wasted my time. read more

The Kew Gardens post office is among the worst. Super slow. The Manager is rude and thinks she's doing you a a favor. The mail gets delivered late in the day - and this is to businesses! - totally unacceptable. Not even mentioning the days it takes for local delivery (assuming mail is not lost or misdirected). If this facility were a private company, it would be out of business. read more

I have lived in at least five different cities, and this is, by far, the WORST post office I have been to, in Queens. The staff are lazy and unfriendly. They give attitude when explanation is asked and are not helpful, whatsoever. Not to mention, they are so slow. I came in at 8:58am on a Monday, and was the second person on the line, and did not leave until 10am. I mean, this is completely unacceptable. Furthermore, they lost my package, and offered no explanation or apology. On Aug 7th, I purchase an item from eBay, and paid extra for expedited shipping and tracking. It was supposed to be delivered to me within 2-3 days. On Aug 10th, I check the tracking online, and it said "in transit, delayed". I had no idea what this meant, and so I read the details, which stated that the product had been delivered at this post office two days prior. When I inquired about the package, the teller went in the back, and came out about 20 minutes later, and said "I have no clue where your package is"... WTF?! How is it that a package, with tracking and a barcode could not be found? She gave me instructions to call the next day to speak with the supervisor. I did that, and she took maybe a second to check for my package, and came back to the phone and said, "I have no idea where your package is, I have to ask my carrier". At this point, I am furious because the teller AND the supervisor have no knowledge about where my package is, not to mention, it was an important item that I needed to ship to a relative overseas. To make a long story short, the supervisor NEVER called me back. I ended up having to call her several times, for her to basically tell me the same sad story, which was that nobody at the post office knew where my package was. I later asked her who will be held financially response for my package, and she said "I don't know", but you can file a claim online. I was disturbed and upset by how uncaring and insensitive she was, also the fact that she never offered an apology at all. I can't believe this s*hit show has the audacity to call themselves a government operated post office. I am appalled. I then asked the supervisor for her first name, to include in the claim (because I only know her by her last name), and she refused to give it to me. Of course... Furthermore, within the same week, I attempted to ship a package overseas. The same teller gave me a large envelope and a US customs form to complete, which lists all of the contents within the package. She verified what was in the package and approved it to be sent out. I paid almost $100 for it to be expedited and tracked. Two days later the package showed up at my door. To my surprise, it was returned to me because one of the items was flammable, and should have not been cleared to ship internationally. What strikes we as odd, is that the teller was aware of what was in my package, and never mentioned once, that it could not be sent. I am angry, frustrated, disgusted and turned-off by the way this post office is ran. The staff are dismissive, rude, condescending, inexperienced and completely unfit to run a post office. If you can go to ANY other post office, please do. This place sucks, with a capital "S", and I will not be back. Not ever! :( read more

Called for help with a missing package. I was literally mid-sentence when the person who answered put me on hold without even saying that she was going to do so. Ten minutes later and still on hold, I hung up and called back but no answer. read more

Why do American post offices suck so bad?? Everyone works so slow. Every person in line looks miserable and why don't post offices ever provide any pens??!! They won't even loan you there's if you need to fill out forms or labels. It's so ridiculous! I'm about to donate a box of pens to each post office in my neighborhood! Is the gov that broke that they can't even provide pens? I wish American post offices would operate more like the post offices in some foreign countries. Fast, efficient, and it's a bank too! Get everything done in one place with no hassles. read more

Unfortunately you can't rate 0 stars. I completely wasted over an hour in this located. Literally nothing done. And received excessively vague, wordy and textbook answers which is good and bad, but still didn't answer questions properly. I wonder how many negative reviews will encourage change. read more

The phone number is (718) 847-5684. But don't bother to call - they don't answer the phone. There is no message, just a disconnect after about 15 rings. read more

They closed at 4:59 pm and 58 seconds, just when I was tying up the dog in front of the door. I could hear the turn of the key, I turned and begged to let me in, but there was no way. read more

The customer service agents here are horrible. They are super rude, yell at you, don't explain anything, and dismiss any questions you have. You obviously need to come here if you need a post office all I'm saying is be prepared to meet some of the most miserable people on earth! read more