Ghetto! Oh my goodness. If you're not from this neighborhood then you're in for a surprise. They have bullet proof windows, which I've never seen at any usps except this location. You have to put your package or parcel in this bullet proof sliding window and lock it before the workers could receive it on their end.. I definitely didn't feel safe here. The line took about an hour. There's no parking. And the clientele.. don't even let me get started. Please avoid this place, you'll thank me later. read more

8/10/26 For the entire year I've been receiving lots of my mail from my neighbor due to my mail placed in her mailbox & me receiving hers. Two weeks ago I did not receive my driver's license from DMV. Temporary license has expired. Quality of service has declined to an all time LOW! I visited P.O. & DMV but still do not have my new most recent license. Upset unsatisfied customer!! read more

This post office is horrible they only have one teller they could never find your package it's so horrible

Priority mail package shows "delayed" in on;lone system, already 4 days late. Finally, tracking system shows "redeivery unavailable, pick up at post office". Well, this Post Office is horrible, long lines, and slow service, and oftentimes they cannot find items and tell you to come back. Generally they only have one person at the window. I was given a phone number to call, and of course, no answer after trying multiple times. I will never go to this location, especially around the end of the month where many people are buying money orders, making the waits impossibly long. read more

Always. I mean, always check your money orders before you leave. I purchased a money order for a $115 me not paying attention. I didn't notice until a couple of weeks later, when I checked for the receipt to verify that my build was paid.\nThe receipt was fifteen dollars so they\nTook the moneyDidn't say a word, didn't ask me well, miss, did you want $15 or a $115?They're just pocket my money this was 3/24/26 receipt 55214273121 read more

I send out a package on 01/26/2026 this package is a certified Mail and was delivered in the evening were the business was closed they say they're going to redeliver the next day it pass 3 days and still not there going on 15 days the package has not been delivered. Manager at that location needs to be fired he is not keeping up or keeping track with his staff very important documents in this package are they stealing packages. Poor terrible service. Next time I'll use a fax they need to closed this facility down or get rid of management they don't know what they are doing. Two years ago it took them 3 weeks the last this taught me a lesson not to use this location. And the business is only two blocks from this post office read more

It's incredible how this once proud and reliable service has degraded so much. The postal "person" who delivers to our office(Besides the fact that she was horrible at her job. ALWAYS on her cell phone. I won't even mention the illegal moves she was making DAILY when leaving our building by turning the wrong way on a one way street) was moved to a different route. There was no other carrier assigned to the route. They just didn't bother delivering our mail until we complained about it. It's been a week since our mail was delivered. There are just as bad issues in my hometown 30 miles away. This is a national disgrace. I wish there was less then 1 star as an option. read more

Consistently one of the worse USPS locations out of my experience of any USPS locations in NJ. It's funny cause its right in front of a police station and centrally located but they always have one person working the window and it's a shame they know how bad they are and are willing to do nothing to change. Go here if you have 30-1hour to wait on line and they ever make sure you have time yo leave a review on how bad the service is, but it's government im sure no action will be taken. read more

Very Horrible place to go. Long wait always one person working, line reaches to the door. Never again.

It really doesn't matter how many people are working or how many customers are waiting, or the time of day because you will wait in line forever! Used to come here to return packages and I gave up and found another post office. Ridiculous to wait in line for over 20minutes when there was literally one person in front of me. That was the last straw. read more

Even if they had five employees on the shift only two will help customers. Come here if you like wasting your time or very long lines. The only good reason you should have to visit this location is if you have to pick up something have no other option. Normally they have two clerks at best helping with pickups and day-to-day transactions (even when more agents are visibly there they won't help the clerks of it gets busy). On average they take about 10-15 minutes to process each customer, even for simple pick ups! The line regularly extends from the customer service desk to the door, and an average wait time is normally around 30 minutes at least. The one saving grace is the reps are nice, indifferent about the wait times and achingly slow, but nice. If you have another choice in post offices, choose another. read more

US Post Office - this is a normal line. One clerk processing transactions, and one doing pickups. - Post Offices Near Me - Jersey City, New Jersey

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It is sad to read so many bad reviews; this USPS location is a blessing to the community. Yes, they might not be readily responsive to redelivery requests, but at the very least you know your packages are safe and not mishandled like it happens with FedEx. The package will stay at the location until redelivery, or you can pickup yourself. I love that they respect their hours of operation. When it says that it opens at 8 am, you can rest assured the office is indeed open at 8 am sharp; not 8.15 am, not 8.30 am, not 10 am. You will never be late for work. I also appreciate that they do not drop off if there is no safe location to leave the package. We need to be appreciative that Jackson Hill has a USPS office, instead of having to take a hike to a farther location. Also this office is clean, and service is fast. read more

the employees here are the absolute worst, most despicable, lazy, inefficient and rude pieces of human trash dug out of the roach and rat infested dumpsters of the mlk projects. absolutely abysmal service wow I would never recommend it to anyone. they all should be fired and replaced with people that would actually care about their jobs. the best thing to do here is to write a shitty review as you wait in line for over an hour. in short the workers here are over paid and lazy to the point where it's so dysfunctional it's just absolutely disgusting. read more

US Post Office - all you need to know about this place - Post Offices Near Me - Jersey City, New Jersey

Why doesn't this post office have a self service machine and drop slot for small boxes like every other post office? Besides that the lines are always long (when ever you come only one person is working) I asked for manager one time and they said if they put self service machines the people working there would loose their jobs! What stupid BS is that!!! Clearly this places needs new management....unfortunately this is the station that services my area so I can't go anywhere else :-( read more

US Post Office - Management needs to do something to improve this station...10+ years and still bad service - Post Offices Near Me - Jersey City, New Jersey

This is by far the WORST place. . All i want is my package but no, instead all i get from the nasty lady who answered the phone with, "hello, whadda you need!" I had to confirm that i had reached the post office. Then, i tell them that im calling about a package that someone lied about "doortag" and that i want my package. I explained that im disabled and cant drive and i was promised it would be redelivered monday, then tuesday and then again today. She tells me they only have 1 redelivery day which was monday and "she's sorry that it wasnt delivered monday." I tell her that i need this package. She tells me to calm down that there is no reason to get worked up." I wish i could give them 0 stars cause they arent even worth 1. Im just so disappointed and disgusted. read more

I went there 8 in the morning and the line was almost to the door. At first I'm like eh almost 20 people shouldn't be THAT bad, it's only 8..........I was on that line for almost 3 hours! Mind you, people were getting off the line because they had to go to work, was on break or it was simply taking too long. When I finally get to the front, the woman behind the counter said I can't get my package. Even though I had the email with the tracking number, I needed a hard copy of my address with my name and/or ID to prove it was my package. I recently moved so I get it, but it's 2017 USPS! Proof of anyones email address is easily accessible in their phone which I had from the amazon app itself! Not only the staff was rude and moved with 0 urgency. USPS seriously needs to keep that place with a full staff! There shouldn't be only one person working in the front. read more

I haven't had the best experiences in the past but lately it has been better. Where I live, there's no secure location for packages so I appreciate them keeping my things safe. When I go to pick it up, I make sure they have everything they need: tracking number, identification, and one piece of mail. So far, I've been lucky and I hope it's consistent. read more

If I can write a negative star I can. This lady resend my package after after an attitude. I was completely calm. She needs to be fire read more

You name it. Long lines, long wait, ZERO customer service, filth and trash everywhere. For a variety of bogus reasons USPS always say my packages were "ATTEMPTED" to be delivered or "UNDELIVERABLE" even though I never see them step foot on my doorstep from my security camera unless these people are equipped with invisible cloaking devices or have the power of invisibility. Avoid using USPS in general for any services. Avoid them like the plague. It would do your life some good. read more

This post office don't even deserve 1 star. By far the worst post office in the world by far the worst. The ladies that work there are so rude. The only one that's polite is the Asian one the other ones are so rude. They work so slow and give you a hard time for everything. This post office makes me want to move. It's a disgrace that this is my post office they need a whole new staff. The lady with the glasses clearly hates her job. Why even work there if you're going to be in a nasty mood. I tell you boy! Don't even come here to be disappointed just don't do it......be careful shipping things out from that post office seriously I do not trust those ladies there's two of them the one with the dreadlocks takes the cake horrible customer service I kid you not. read more

Without a doubt the poorest of the many poor public services offered by Jersey City. They can't even put the proper phone number of their web page; that in combination with surly and poor service rates this the lamest of all public services. read more

This place should be closed and rebuilt with new staff!!! Service sucks, every time my package is not delivered it comes here and literally this place SUCkS. The line is ALWAYS AND I MEAN ALWAYS LONG with only one person working. This is unacceptable!!! We need to legally report this place because I'm just frustrated because I have no other option than to come to this post office since it is assigned to my address.! This place deserves -0 stars. Avoid it if you can. They need more staff WTH read more

they'll mark your stuff as attempted delivery if they close and force you to come get your package. garbage. guess i'll fix my car next week

Worst service guaranteed. Supervisor doesn't know what employees are doing. Sad that I cannot choose different branch. read more

This post office should be close down, employees are nothing but altitude. It seems they hated their job ,the so called supervisor is the worst. I wish Ups and bloomingdales will stop the idea of delivering package through local post office because those ladies at this post office can never find a package. #mlkpostofficesucks read more

The worst ever need more employees it's always a hour w at any given time mail never get delivered horrible place

Ditto to all the previous posts. It took ONE HOUR in line just to ask a question and spent another 15 minutes to get an answer. The line was out the door. There are 3 windows and they were not manned the majority of the time. This place needs a new Manager/Supervisor and start firing employees who don't want to work. The 3 windows should always be manned. This is a poor community section in Jersey City, most of the people do not have checking accounts and come here to get money orders. There should be a window just for that. I rather WALK the 3+ miles to the Main PO on Montgomery street (which in itself is not much better) than to come to this branch ever again read more

This is the worse post office I have ever been too. There is always 1-2 people working but you only see one working the window. The other person disappears. They can never find your package. Never willing to help. If you have a package delivered there, you will have to come back several times because they can never find it. I would rather they close this one down and put more people at another post office. read more

Zero stars.. Some days the mail isn't even delivered and I'm afraid to order anything that will be delivered by them. Once the postal worker left a certified letter for me at a neighbors address then the same lady had my package in her mail cart and delivered the mail but kept walking so I followed her to inquire about my package and she said I delivered it and I saw it in her cart and I said no you didn't it's right there then two times someone else's package was delivered to my address and I gave it back to the postal worker and then three days later someone delivered it again so I gave it back again. I have no clue how these ppl pass the postal exam I am thinking someone they know hires them because they are so dense and lazy and one in particular always on her phone not paying attention she needs to be fired read more

Not even worth 1 star. Claimed to try and deliver my package but wasn't able to. I watched the truck drive by. Called USPS and spoke to an agent and was told to file a complaint. The lines are ridiculously long and there seems to be only 1 clerk working at a time. Nonsense conversations in the back while there's a line of 5+ people waiting. Rude customer service. I'm surprised mail service is even still a thing with email and other package deliver services. Get rid of USPS!! read more

Set your whole day aside to wait in line. Only ever one (1) person on staff. I've been lucky and had decent people behind the counter but the wait is insane. Plus. Just waited 30+ minutes and they couldn't even find my package. Told me to come back before 9am tomorrow. BS. read more

Most disrespect , unprofessional post office I've ever entered in my life , zero communication skills , little knowledge about their own job , I haven't receive my redelivery , to pick up the item is even worst dealing with unprofessional and Attitude, for them they believe what they say is right the customer cannot be right , worst customer service at this location was given by "Evelyn" the post master supervises all of this from the back room and does zero , has no work motivation , they all need to get replaced for the Benefit of the community, I was there for 30 mins seen 10 costumers 4 our the 10 got into a verbal altercation this place is either going to keep screwing with your packages and your emotions , why should this location cause so much stress I've accepted my lost , so must USPS and fire that entire team read more

I not sure how does re-delivery schedule works for this place, i scheduled re-delivery 3 times but they don't bother to deliver the package. And one thing pick up package in this place worst ever, you have to wait n line for almost an hour and you can hear the employees behind the counter or at back(where the packages at)chit-chatting. Seems like they don't care if the line is long or way long. read more

Please shut this place down the supervisor doesn't comply with the post office workers sits in the back. The lines are longer than 45 minutes. I am not receiving any packages unable to pick them up while waiting online longer than I should. With all my information everyone complaining. What has this place done for any body. They want a job and can't keep this place clean or running functionally. One line for everything including sending and receiving packages and money orders. No passports here. If your ID doesn't match your package your sent away. Even if you have a pink slip. Call the supervisor rang her phone all day to annoy her just like you have been annoyed the # is (201)369-3960 read more

This is the worse post office ever! From customer service to the number of people working to the line wait on a daily basis, I still don't understand why this location is still open. read more

This is the worst post office that I went in my life the staff is very rude this is the third time that I went because this is to close to my house but the staff is always in bad mood I was there today to send something to Florida in one woman who attended me got angry with me because I asked how many days does it take for the package to get there and she screamed nobody listen to me you have to see it in the receipt, what happen with this people? This is customer service, they have to answer any question in good mood, this is the third time that I have problem with the staff in that post office, it isn't fair, they shouldn't be working there, there's a lot bad review of that place, we deserve better people working there. read more

This post office is ridiculously a mess! I had a packaged delivered a week ago, they didnt leave it by my door...mailman never picked up the redelivery note i taped by the mailbox and he or she cannot miss it! I got home the note is still there! I called usps to redelivery gave me a confirmation jumber for redelivery on a thursday.i stayed home and not a ring on my doorbell no package redelivered. I call usps thursday night theyvsaid this post office didnt even check the email nor processes my redelivery. Today end of the week i call this post office finally after 7 times calling w no answer somebody picked up my package is still in their office and mailman or usps guy are all gone! Now i have to wait til Monday for redelivery! A whole week wasted and i needed that package this past thursday! And this happened a few times w my daughter's packages too that even when we went there to pick up they are so lazy saying her package wasnt there! So if delivery man doesnt have it who had it? The next day i went w her oh now it was in the office just sitting there! Waste of paying the staff in this post office. I have bever seen a postoffice w lazy staff and unreliable service!!! I wish they can allow us to give 0 star 1 star is not even worth it! What a waste of time! read more

My boyfriend ordered a package and expected delivery January 4, 2019. The package was marked delivered.....you think we got it? NO. This post office continuously has problems delivering to this block. When we went to the post office to speak to a rep, the mail carrier had informed us that he "delivered our package to another mailbox because it was dark at the time of his delivery and he could not make out the numbers on the package." This was our THIRD trip to this location within two days to find the same package. He then asked us to ask our neighbors could they check their mailboxes. This is the saddest excuse for mail service. What if that was my insulin? Or my son's epi pen?? Ridiculous. Poor service. Terrible customer service. Inefficient deliveries. The mail carrier Patel....pitiful. For future reference, if you can't make out the number on a package, DO NOT JUST PUT IT IN ANYONES MAILBOX. This place needs to be shut down. Immediately. read more