I've had numerous items delayed for days in the Jacksonville post office. One package was delayed…read morefor five days, then delivered to a small town in Costa Rica. When I eventually received the package, I noted it was addressed correctly. I live in Central Florida, about 3 hours south of Jacksonville. In my experience, Amazon packages are not delayed. Go figure.

Came here about a package that was marked delivered but not actually delivered. This was the…read moreclosest USPS to my apartment and the guy tried to tell me it's a business usps and he can't help me with a residential issue? Literally just looks like a normal usps so if it truly is just business they need to put some type of signage and marketing to show that...

I had a very disappointing experience at this location due to the poor customer service. The…read moreemployee wearing a name tag that appeared to say "Vic" or "Vicky" was extremely rude and unprofessional. When I asked for assistance, she seemed irritated and even muttered under her breath, saying, "She's getting on my damn nerves," as if I wasn't standing right there. I was already overwhelmed, and her attitude only made the situation worse. Customers deserve to be treated with respect, and unfortunately, that was not my experience here.

I'm currently awaiting a package that has been sent back to this office 3 times after being out for…read moredelivery. I always dread USPS being routed through Jacksonville and their clown show. Not sure if it's lazyness or just inefficientcy, but I can have a package sent from ANYWHERE in the USA and it will " stall" in freaking Jacksonville.

Happily used this post office for a return package today since it was on my way to other errands…read more Friendly staff and no line! Made this to-do item simple and fast.

Unfortunately, this is the PO where my mail is delivered from. Fortunately, if I need to make a…read morepackage or get stamps there a great UOS store in Miramar and Publix sells stamps. The location is dirty. The inside and outside both need a good cleaning. The employees don't want to be bothered -- to be polite to customers or answer the phone. I've had several carriers tell me that if they have a problem on their route, they need to have the cell phone number of someone in the building because they don't answer the phone. Nine times out of ten this is accurate. On more than one occasion I've had mail not delivered to my box, but scanned as delivered. I've watched carriers put mail in my box, but not leave packages where were scanned as delivered. When in inquired, I'd receive a geotag pic that it was scanned in my front yard. One more than on occasion we've gone out to get the mail and seen the carrier walking away, but the scanned package was not left on the porch near or in our mailbox. The worst was just before Christmas last year. I'd put our regular carrier's Christmas card which contained a gift card in the box with 2 small outgoing packages. They were polymailers. The sub that day took a card, not addressed to them but left the packages. I talked to my regular carrier the next day & was told "I'll never see that". I'm not receiving all of my mail and know for a FACT employees are stealing from other employees. The attitude from the local people you get in the phone is like how dare I bother them. They tell you to call JSO, but JSO doesn't have authority over them. The USPS has their own police force and you are supposed to get help from them. If your mail is delivered from this facility, I'm sorry. I've never encountered anything that has "service" this poor. A complete overhaul of management and staff is necessary.

The civil servant that assisted me was fantastic. Won't ruin her name trying to go from…read morememory.....so "Clerk 16" on 2/11/2022.... Thanks much for finding a solution that helped me get some vintage Duke Ellington albums...among other things...home! Incredibly patient and pleasant person and professional.

Lower than 1! Some of my mail and in fact the most important mail and package I've been expecting…read morehas been held at some Jacksonville USPS location! I I did NOT AUTHORIZE MY MAIL TO BE HELD! The extremely rude and full of herself employee took that upon herself and then put it in the system as if I personally requested that my mail be held! Isn't that tampering with Federal Mail?! Especially considering her complete LACK OF ANY Positive CUSTOMER Service and incapable of giving even sorta good customer service! I've filed complaints but when I got a call back from this same, Unsympathetic, self entitled, condescending excuse for a customer service agent! There's not a chance that I'd EVER hire her nor will I be forced to tolerate her childish stupidity and extremely unprofessional behavior any longer. If my electricity gets cut off and or myself and my kiddies have to go without... it's on HER for holding a package and other mail without consent although that's her lie to explain as to why she lied and led everyone to believe I personally put my mail on hold! Every USPS delivery person delivers except for ONE ASSHOLE! Who deservingly, probably did get attacked by another dog that no longer resides here and not my dog at all! Automated system says all taken care of but I need to make sure bc I still don't have my package from my father and the fact that my power bill is late is directly related to the 1 asshole who's so terrified of just about everything I'm surprised he's allowed in public at all! I'll be searching for the laws regarding tampering with mail as a federal offense and if this scenario is considered tampering or fraud or something of criminal nature, I want to and all press charges to the fullest extent of the law!!!

I don't know a single person who likes to go to the post office. It's gotta be top five worst…read moreplaces to wait in line. Most of the post office is in Jacksonville are short staffed and over loaded with customers. I come to Verna post office at least once a week for items I sell online. I've had good experiences at this post office. The staff is always helpful! especially Tiffany, who assisted me with my passport renewal. While the lines can get long, they move efficiently. The interior is a bit outdated and could use some updating, but overall, it's a reliable location. People may not know this, but if you have a label on your package ready to go you can use the self-serve scanner before you get inside to the line. You can scan your package and then skip the line and drop it off to the side. Some post office etiquette for those who don't understand how the shipping system works: YOU HAVE TO SCAN YOUR PACKAGES BEFORE LEAVING THEM ON THE COUNTER. THEY WILL GET LOST! And that is on YOU! You should never leave without a receipt that you dropped off your package.

You try to use the nearest post office to ship something but they don't give two cares about…read moregetting you out in a timely manner . Vilma is the only worker that works there. Lines out the door and the guy working with Vilma says I'm taking my break. She asks if he can wait for the other girl but he says no. Seriously. Whoever postmaster is needs another job.

Clerk was very nice! I didn't have anything complicated to ship, but came in with an untaped box…read moreand she politely let me know next time I bring something in it needs to be taped up. She provided me with a return bag and efficiently processed my return.

My experience at this office was very disappointing. I had previously come here for a passport…read moreappointment and was assisted by a very kind employee, which is why I decided to return on 09/01/26. This time, I had two appointments. I acknowledge that I arrived minutes late for the first one, but I arrived on time for my second appointment. Despite this, the employee refused to assist us and would not honor the service associated with our second appointment. When I tried to explain the situation, she was extremely rude and repeatedly told me not to "talk back" or "argue" with her, when I was simply trying to explain that I had arrived on time for my second scheduled appointment. I was never disrespectful toward her. The situation was especially upsetting because we were accompanied by children who needed passport services. I found the way we were treated completely unnecessary, unprofessional, and disrespectful toward me, my family, and especially the children. I ultimately decided to leave the office. It is unfortunate because my previous experience at this same location had been very positive. After this experience, I would definitely recommend using another office for passport services. I do not believe it is acceptable to refuse service to someone who has a scheduled appointment and arrived on time for it, especially when they are simply trying to clarify the situation respectfully. Mi experiencia en esta oficina fue muy decepcionante. Anteriormente había acudido aquí para realizar un trámite de pasaporte y fui atendida por una mujer muy amable, por lo que decidí regresar el 09/01/26. En esta ocasión tenía dos citas para pasaportes. Reconozco que llegué minutos tarde a la primera cita; sin embargo, llegué a tiempo para la segunda. A pesar de ello, la empleada se negó a atendernos y no quiso respetar el servicio correspondiente a esa segunda cita. Cuando intenté explicarle que se trataba de una cita distinta y que había llegado puntualmente, me trató de manera muy grosera. Repetidamente me decía que no le "contestara" ni le "rezongara", aunque en ningún momento le falté al respeto y solo estaba tratando de aclarar la situación. La experiencia fue aún más desagradable porque íbamos acompañados de niños. Considero que la forma en que nos trató fue completamente innecesaria, poco profesional y una falta de respeto hacia mí, mi familia y especialmente hacia los niños. Finalmente decidí retirarme de la oficina. Es una lástima porque mi experiencia anterior en esta misma oficina había sido muy buena. Después de esta experiencia, definitivamente recomendaría buscar otra oficina para realizar trámites de pasaporte. No considero aceptable que se niegue el servicio a una persona que tiene una cita y que llegó a tiempo para ella, y mucho menos que se le trate de esa manera cuando intenta aclarar la situación.

I was getting my mail on a regular basis but not now I'm haven't been .I need all my mail to come…read moreto my mail box every day .

This USPS location has gone to crap. Pretty much like the rest of this area of town, so I guess I…read morecan't say I'm surprised. It's dirty and smelly. They've even taken away the box INSIDE to drop packages in because of theft. No choice but to wait in the VERY LONG LINE just to drop off packages that already have postage be on them. I did mention it's dirty and smelly in here, right? So yea, not exactly where I want to be waiting. The outside of the building looks horrible too. As does the grass. The handicap sign is rusted and falling over. My tax dollars are actually paying for this? Uggggg!!!!!! Bonus: Got to listen to a "customer" (I use that term very loosely) having a yelling fit and literally throwing papers. I've heard of "going postal" but not from someone who doesn't work there.LOL The 1 star is for the nice employees. I feel sorry that this is the location they have to work at. Zero stars for the actual post office. This place should be condemned. And the "clientele" leaves very little to be desired.

This is your typical post office and is exactly what I would expect in terms of service. It is not…read moreon a main road, so i think it caters more for the businesses on this road. If you are here, it is a decent enough location.

Whatever Distribution Center exists in Jacksonville needs to be shut down immediately. I'd say even…read morecompensation offered to those who have worse experiences with their packages there than I do. Every single time that I get an order and it goes to a Jacksonville Distribution Center it not only delays my arrival time, but it also makes the tracking inaccurate, and then they have the nerve to send it back out of state or to a distribution center even farther south. Can't tell me that's not a waste tax dollars, fuel, and other environmental shit not only that but it fucks me over. I see you have other issues with this for years too. You guys are either fucking stupid, or just trolling, probably both

This post office only stocks one type of stamp. If you want a fancy stamp for a greeting card that…read moreneeds extra postage you are going to get a meter strip. They are closed for 1 hour for lunch. Post Offices lunches are 30 minutes, so where does the extra 30 minutes go? Certainly not in counting stamp inventories.

When it comes to post offices I feel lucky that I/we have access to this one. The line is rarely…read morelong, if any...and what I mean by long is 2 or 3 people ahead of you. Normally, you can walk right up to the counter...how cool is that? It's always a quick process even if you do have a few folks in front of you. The staff is always super friendly and if you need shipping supplies and/or stamps they are always stocked. There is plenty of parking and it's easily accessible. There is a drive up letter drop box in the parking lot as well.

Don't slip anything through the mail slot. Always hand it to a employee and a get a receipt from a…read moreperson and not a machine. One of the employees that works in the back of this post office. They stole a package from us. They scan the package to make it look like the package left the post office. They stole $100 cash and $100 worth of gift cards for my mother's 78th Birthday. We got the gift cards cancelled. The post office gave us back our $50 insurance that we had on the package plus the shipping. Don't mail out cash. Send a check only and forget the gift cards. It takes a thief to steal a number of times before they get caught. Karma is real and in the end they will get what is coming to them. The Post Office General needs to get rid of the self mail slots. The post office employees that work in the back. They need a camera on them at all times. This post office at WESTLAND 7055 BLANDING BLVD 32244, JACKSONVILLE, florida stole my package.

Samantha was so helpful at the post office! She guided me through sending my Certified Mail and…read moreeven sold me an envelope when I forgot one. Her kindness and patience made a stressful task easy -- highly recommend!