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    US Post Office

    3.0 (41 reviews)
    Closed 7:30 am - 6:00 pm

    US Post Office Photos

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    Leah A.

    This is a great post office because of the hours and the ease of shipping things out of here. All of the mail in Jacksonville and the surrounding areas will eventually end up at this main location. The customer service is OK. The staff is definitely not as friendly as my regular post office, but not a deal breaker. Overall, if you need to make sure your package needs to go out that same day and you didn't make it to your local branch--this is the place to take it. It's easy access off of the freeway, easy on and plenty of parking for their customers which makes this place awesome. Note: There's only a small mailbox accessible inside after hours so if you need to ship or just drop off a larger package you will have to come back another time as they don't have the large drop box available at this location for some reason.

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    Susan P.

    You know, I used to hate going to this post office. You wouldn't Emily wait in line for a very long time and it never seemed to be a reason for it. This time when I went in there was maybe six people in line but the line moved quite quickly. Back up a little bit though, I came here to do a passport renewal. I originally went to the courthouse because they have a big sign in the courthouse that says you can do your passport application there so that's what I did. So then I filled out the application and brought it to the courthouse only to find out that they don't do renewals there. The nice guy at the courthouse pointed me off to the post office so I hopped in my car and tools over to this post office went in and pulled my ticket for the passport room only to find out that they don't do adult passport renewals there either. Fortunately I had already filled out my forms so I paid the $6.45 to mail it priority mail myself. Keep in mind that they are very picky about your passport photographs. So the last time I went to get my passport at the main post office which was about 15 years ago it was a huge line and I was there for probably three or four hours, this time there only appeared two be two people waiting ahead of me. I can't comment on the speed of the employees but the people didn't seem too agitated so they must not have been waiting as long as I waited last time I went there. Surprisingly this post office does not have one of those self-service computer kiosks where you can just put your package on the scale and pay with your debit card for the sticker of postage which is kind of unfortunate so essentially everyone is forced to wait in line. That's the only complaint I have about this particular location, the parking lot was a lot more clean than it has ever been in the past and it looks like they're really coming around.

    Jon J.

    Pretty happy I showed up right before they closed to get my passport. This is one of few post office that take walk-ins for your passport. They were very helpful in filling out the information I needed. It's huge and pretty nice inside. I will probably come back here if I need to and it's easy to find.

    USPS, 1100 Kings Rd, Jax FL 32203

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    2 years ago

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    1 year ago

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    11 months ago

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    1 year ago

    Everything when good service was very good and the front desk work was good at their job

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    8 months ago

    Staff was rude, then pushed the positive review button while checked out so I couldn't answer it.

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    2 years ago

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    9 years ago

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    3 years ago

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    2 years ago

    Waiting 3 weeks for package. Still has not arrived. This is by far the worst usps location.

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    8 years ago

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    10 years ago

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    7 years ago

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    2 years ago

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    4 years ago

    I am not getting my mail no bills no junk mail I need to talk with the main person in charge! Help please

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    8 years ago

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    4 years ago

    They deliver to the wrong addresses then refuse to answer their phones. What is the need to publish phone numbers that are not answered?

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    8 years ago

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    12 years ago

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    8 years ago

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    6 years ago

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    9 years ago

    Pretty steady moving line and nice employees with great hours. Closing at 6 is the best thing ever!

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    10 years ago

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    Page 1 of 2

    Ask the Community - US Post Office

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    Review Highlights - US Post Office

    Since this is the Main Post Office, the quality of service tends to be better.

    Mentioned in 4 reviews

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    United States Post Office

    United States Post Office

    (18 reviews)

    Southside

    Unfortunately, this is the PO where my mail is delivered from. Fortunately, if I need to make a…read morepackage or get stamps there a great UOS store in Miramar and Publix sells stamps. The location is dirty. The inside and outside both need a good cleaning. The employees don't want to be bothered -- to be polite to customers or answer the phone. I've had several carriers tell me that if they have a problem on their route, they need to have the cell phone number of someone in the building because they don't answer the phone. Nine times out of ten this is accurate. On more than one occasion I've had mail not delivered to my box, but scanned as delivered. I've watched carriers put mail in my box, but not leave packages where were scanned as delivered. When in inquired, I'd receive a geotag pic that it was scanned in my front yard. One more than on occasion we've gone out to get the mail and seen the carrier walking away, but the scanned package was not left on the porch near or in our mailbox. The worst was just before Christmas last year. I'd put our regular carrier's Christmas card which contained a gift card in the box with 2 small outgoing packages. They were polymailers. The sub that day took a card, not addressed to them but left the packages. I talked to my regular carrier the next day & was told "I'll never see that". I'm not receiving all of my mail and know for a FACT employees are stealing from other employees. The attitude from the local people you get in the phone is like how dare I bother them. They tell you to call JSO, but JSO doesn't have authority over them. The USPS has their own police force and you are supposed to get help from them. If your mail is delivered from this facility, I'm sorry. I've never encountered anything that has "service" this poor. A complete overhaul of management and staff is necessary.

    It's a post office! It's convenient they work fast to get you in and out and if YOU don't have an…read moreattitude they have always been hustling.

    US Post office

    US Post office

    (4 reviews)

    Downtown

    The civil servant that assisted me was fantastic. Won't ruin her name trying to go from…read morememory.....so "Clerk 16" on 2/11/2022.... Thanks much for finding a solution that helped me get some vintage Duke Ellington albums...among other things...home! Incredibly patient and pleasant person and professional.

    Lower than 1! Some of my mail and in fact the most important mail and package I've been expecting…read morehas been held at some Jacksonville USPS location! I I did NOT AUTHORIZE MY MAIL TO BE HELD! The extremely rude and full of herself employee took that upon herself and then put it in the system as if I personally requested that my mail be held! Isn't that tampering with Federal Mail?! Especially considering her complete LACK OF ANY Positive CUSTOMER Service and incapable of giving even sorta good customer service! I've filed complaints but when I got a call back from this same, Unsympathetic, self entitled, condescending excuse for a customer service agent! There's not a chance that I'd EVER hire her nor will I be forced to tolerate her childish stupidity and extremely unprofessional behavior any longer. If my electricity gets cut off and or myself and my kiddies have to go without... it's on HER for holding a package and other mail without consent although that's her lie to explain as to why she lied and led everyone to believe I personally put my mail on hold! Every USPS delivery person delivers except for ONE ASSHOLE! Who deservingly, probably did get attacked by another dog that no longer resides here and not my dog at all! Automated system says all taken care of but I need to make sure bc I still don't have my package from my father and the fact that my power bill is late is directly related to the 1 asshole who's so terrified of just about everything I'm surprised he's allowed in public at all! I'll be searching for the laws regarding tampering with mail as a federal offense and if this scenario is considered tampering or fraud or something of criminal nature, I want to and all press charges to the fullest extent of the law!!!

    United States Postal Service

    United States Postal Service

    (23 reviews)

    Northside

    This USPS location has gone to crap. Pretty much like the rest of this area of town, so I guess I…read morecan't say I'm surprised. It's dirty and smelly. They've even taken away the box INSIDE to drop packages in because of theft. No choice but to wait in the VERY LONG LINE just to drop off packages that already have postage be on them. I did mention it's dirty and smelly in here, right? So yea, not exactly where I want to be waiting. The outside of the building looks horrible too. As does the grass. The handicap sign is rusted and falling over. My tax dollars are actually paying for this? Uggggg!!!!!! Bonus: Got to listen to a "customer" (I use that term very loosely) having a yelling fit and literally throwing papers. I've heard of "going postal" but not from someone who doesn't work there.LOL The 1 star is for the nice employees. I feel sorry that this is the location they have to work at. Zero stars for the actual post office. This place should be condemned. And the "clientele" leaves very little to be desired.

    I called this morning because the key didn't work in our communal post box. We have individual…read moreboxes grouped together and we walk there for mail. If the mail is too big or overflows they have a separate, bigger, box they place our parcels in. When I looked at the key it looked damaged, I tried both boxes to ensure they didn't give me the wrong key. When I called it was quick and efficient. I wasn't expecting to receive a home delivery the same day! I gave them the key that didn't work and thanked them for their prompt customer service. BZ to USPS!

    USPS - Package Drop Off only permitted here, no other services provided - November 4, 2022

    USPS

    (21 reviews)

    Southside

    This is your typical post office and is exactly what I would expect in terms of service. It is not…read moreon a main road, so i think it caters more for the businesses on this road. If you are here, it is a decent enough location.

    Currently from out of town and sent money to my new apartment complex in order to move in. I've…read moresent money once and the first payment was received. The second payment was sent as a priority letter and scanned as insufficient address once it reached to this postal location. The last notification online was at 5:49pm 10/21/2025. The problem is the address is in fact sufficient because it isn't going to a tenants apartment because I haven't moved in yet. The letter is going to the rental office and the apartment complex name is also addressed on the envelope. This letter was shipped on 10/14/2025 at 3:25pm. It is 10/22/2025 and I decided to visit this postal location to see if my letter has already been returned even though it shouldn't have. A young lady with a pink and black postal shirt said she will have to call me back to locate my letter because she is unable to find it at this time. She said it could be buried in many other Return to Sender letters even though my letter was just scanned yesterday. This is unacceptable on the carriers part and I hope my situation can be resolved today so I can move into my new place. Update: 10/22/2025 at 12:30pm The carrier informed me that they are new and didn't realize the letter was meant to be delivered to the rental office. This has been the most traumatic experience and to have to console another customer because she had her personal items delivered to her Overnight and the office can't find any other her items is terrible. I hate that I moved to this area and come to a realization that this is going to be my local post office until I move again. Either this staff is retrained or replaced. This is unacceptable.

    US Post Office - postoffices - Updated May 2026

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