This place is cash only!…read more The staff is always so friendly here everytime I come! And they helped me with flat rate packaging so I could save a few dollars. :) The boxes are always stocked up and they have some cute cards to choose from too. Parking lot in front with many open spaces. They stay open an hour later than other places, convenient so I can make it in after work!

This location has been my favorite little neighborhood post office for about a year and a half now…read more Although limited services compared to Donax location, 13th street US Post Office is convenient and within a mile from my house. Ms. B is friendly (always working) and helpful as with her assistant, Sunny. Both aim to please and try to ensure that you are taken care of. This location is clean, neat and organized. Package and mail pick-up make their rounds between 430pm -5pm and closes at 530pm, Monday- Friday. On Saturday's closing time is 230pm. I am hoping one day to see a credit card/debit machine. Not much can be done with parking space. Fortunately, I have not been challenged with that issue.

I've had several issues over the last few years but this one takes the topper which is making me…read morewrite this complaint. Why are you hiring delivery drivers that steal or lie. I was outside my house yesterday yet my package never arrived and yall said it was impossible to deliver to the address. That makes no sense when road wasn't blocked off and there's nothing blocking our driveway or front of the house so how was the package not able to be delivered other than your employee straight up lying and or stealing my package for themselves. I was outside my house from 4pm to 4:30 waiting and supposedly the person tried dropping it off at 4:16. You need to do a better hiring process on your employees. So either you hire liars or you hire people that steal one or the other. Also just for the information this also isn't a sign for package. So truly makes no sense why it couldn't be delivered other than the employee lying on documentation

Went here for a first-time passport application and photo last Friday. Make an appointment online…read moreat UPS because they only do walk ins as soon as they open on Fridays; and those are 1st come 1st serve! Unfortunately, I'd forgotten my money order at home. Luckily, Mirian was so incredibly helpful and energetic and let me pay for the passport fee with my debit card. In total it was about $182.35; $130 for regular passport book and regular service, $15 for photos, $2.35 money order fee, and $35 for execution fee. The photo quality was superb; l looked like my usual self and wasn't washed out like some other places make you look. I was in and out within 30 minutes -- insanely good!

This PO is close to where I live so I do come often but if you are not close by I would not suggest…read moregoing to the PO on third Ave, since it is bigger and has more workers. This office is super small and almost always there is only one postal worker, a few times there was no one attending. There has been a few times where they disappear to the back and no one attends. It has happened to me twice, where we were left standing in line for over ten minutes. The service is slow but they do have some workers who are very friendly and some that are very grumpy. Overall If I didn't live so close I would probably not go to this one.

For the past few weeks I've been contacting this PO regarding how they just leave packages right…read morebelow my mailbox. Their response ' mail carriers are no longer allowed to get out of their vans' they're not responsible if it gets stolen. They're recommending you to get a safety box at the PO for a price of course. If you don't want your packages delivered like that. Why should I have to pay more for their services? It's their fucking job to deliver my mail and packages

I stopped by to drop off a few packages. First, the parking is very small, with half of the spaces…read moredesignated for handicap parking, so parking can be a bit tricky. It has been years since I'd walked into this post office, and I have to say I was pleasantly surprised. I stopped in at around 4pm and loved the convenience of self-service kiosks. All I had to do was scan my QR code and it printed my shipping label. I will say, the first machine wasn't working which caused a little frustration for some. The scanner did not scan but entering manually did work. The second kiosk worked and I was able to print my label and drop off my packages pretty quickly. For quick drop-off or shipping label printing, I think this place is pretty decent. The parking isn't great, but the ease of getting your postal needs taken care of makes up for it.

NO PARKING. Self service scanner doesn't work. They want you to type in all label numbers and they…read moreit erases all your packages after 10 mins of work. Line is at least 30 mins long inside yet parking lot says you have a 20 min parking limit. Horrible. I didn't even get my packages sent and now I have to go to a diff post office and delay my sales by a day. This is an ongoing problem I was told by other who also left not able to mail out their packages today either.

We have had a GREAT experience with the United Stares Postal Service in Point Loma, Chula Vista,…read moreNational City, Lemon Grove and San Diego -California- The mail carriers have always been super friendly and they go above and beyond to deliver the mail and packages even when someone enter our address a little off. The office staff when I have gone in are also very informative. We love the USPS. Good job guys!

I'm writing this review after several negative experiences at this location, but today's…read moreinteraction was concerning enough that I feel it should be formally documented. We visited today at approximately 4:25 PM to drop off three packages. From the moment we arrived, the overall level of professionalism was disappointing. There was a long line, yet employees appeared disengaged, leaning on their hands while assisting customers and moving extremely slowly despite the number of people waiting. When we reached the counter, the representative assisting us was wearing a gray sweater over his USPS clothing and did not have a visible name tag, so unfortunately I was unable to identify him by name. I asked him a simple question regarding a separate package worth over $100 that was dropped off at this exact location on September 9 at approximately 1:30-1:45 PM. Because the self-service option was out of service that day, the package was placed in the designated drop-off area near the service counters. As of today, the tracking number still shows no record of the package being processed or scanned. I asked what could be done to locate it. Instead of showing concern or explaining the appropriate process, the employee's demeanor immediately became defensive. He handed me information for another USPS location on Fern Avenue and simply told me to call them because "they'll find it." I explained that the package was not dropped off there--it was dropped off at this location. After I asked about the missing package, the interaction noticeably changed. One of the packages we were dropping off today was in a reused Amazon box that had a battery-related sticker on it. The employee told us he could not accept it with that sticker, which I completely understood. I removed the sticker and presented the box again. He then refused it because some white residue from the removed sticker remained on the cardboard. There was no barcode or readable battery information left--only residue. I repeatedly tried to comply with every instruction and remove anything he pointed out, but each time there seemed to be another reason the package could not be accepted. His tone became increasingly condescending, including telling me, "Look at me helping you," while I remained polite and told him I was simply following every instruction he was giving me. The interaction felt unnecessarily adversarial, particularly because the change in demeanor happened immediately after I asked about the package that went missing after being dropped off at this location. At the end of the transaction, we selected the neutral rating on the customer feedback screen rather than a negative one. The employee even made a gesture in response to that rating, which made the interaction even more uncomfortable. When I asked for the manager's name, I was given a name that sounded like "Lilo," but no title or additional information was provided, so I cannot confirm whether that person is actually the manager. This is also not the first time we have experienced condescending treatment at this location. My wife is still learning English, and when she has asked questions here in the past, employees have spoken to her in a way that she has found dismissive and condescending. I understand that USPS has packaging and shipping regulations, and I have no issue complying with them. My concern is the lack of professionalism, the way customers are spoken to, the apparent change in treatment after raising a legitimate concern, and most importantly, the fact that a package dropped off at this location on September 9 still has no tracking activity whatsoever. Customers should be able to ask where their missing property went without feeling that doing so will negatively affect the service they receive afterward. I hope management reviews the September 9 missing package, today's approximately 4:25 PM interaction, and the customer service practices at this location. We are simply asking for professional treatment and help locating a package that was entrusted to USPS.

Worst experience ever me and my wife dropped off a package to be sent and they were very rude and…read moreunprofessional, they rush my wife and questioned her so may times about the content of the box in a rude way she had to speak to 3 diferent clerks and she had to explain to each one of them at the end we left unserting if our package will arrive to our love ones safely.

USPS have been losing my mail for years. Recently it was a payroll check for $1200.00 that was…read moreplaced in the wrong mailbox, the check was stolen and cashed. I made a report and have to wait a year to get a replacement. Packages and most recently a document from the DMV were lost. Absolutely unacceptable. I don't know what's happened to the US postal service but it should only be allowed to deliver junk mail

The postal workers are friendly and polite. This is the USPS…read moreI always use to mail my packages, certified mail, priority shipping, express mail. Love their their customer service. Very helpful. They keep the mailing supplies in orderly manner.

Everyone at the counter is fast and friendly. This location is much quicker than the Chula Vista…read moreoffice. They even have a self service station which I just learned to use. Highly recommend this location for short wait times and great service and parking.

I have experienced multiple instances of packages not being available in my PO Box when expected,…read moreonly for them to be found later after I reported them missing. No explanation was ever provided as to where the packages were located. Customer service has also been frustrating. On more than one occasion, I was told to return later, and most recently I was asked to come back at a specific time only to find the employee was on break. I expect better accountability and communication from a service I pay for.

Extremely Disappointing USPS Experience…read more I am extremely frustrated and disappointed with the service and handling of packages at this USPS location. I had a package that contained only craft charms and beads absolutely nothing perishable. USPS disposed of the package and claimed that it contained perishable items. I filed a claim to have the situation investigated, but my claim was denied. I later received a phone call stating that my package may have been damaged by another package containing "hazmat" materials. Despite being given that explanation, my claim was still denied. What makes this even more frustrating is the denial letter I received. It stated that USPS records indicated the package "was delivered as addressed." How is that possible when the tracking information clearly showed that the package was "disposed"? These two records completely contradict each other. I have also had repeated problems with packages that I drop off in the USPS drop-off box. The packages are often not scanned, and I receive no tracking updates afterward. In one particular situation, I dropped off a package and waited two weeks without receiving a single tracking update. I eventually went to the post office and asked a clerk about it. I was simply told to wait a couple more days for the tracking information to update. I did exactly that, but even after another two days, there was still no update. This is extremely frustrating, especially for someone who regularly ships packages. I understand that mistakes can happen, but what is unacceptable is the lack of accountability, conflicting information, and difficulty getting a clear and accurate explanation when something goes wrong. I should not have to constantly worry about whether my packages are being scanned, properly handled, or even accounted for after I drop them off. And when a package is disposed of, the explanation should at least be consistent with the tracking records. Very disappointing experience. USPS needs to seriously improve package handling, scanning, tracking, and customer service at this location.

I stopped into this quaint little post office to buy stamps to mail some cards. I was the second…read moreperson in line. Service was quick, and the staff were friendly.

postmaster is extremely rude. The carrier refused to deliver mail because we have a barking dog…read more Then because we have a gate. The same gate we have had for over 30 years. We have no dogs and never have had. Service has been off and on since July. Haven't received mail delivered in over a month. Tried calling. Absolutely no answer. We have had packages returned to sender as not picked up when we have never seen them delivered. We went into the PO to discuss with postmaster twice. Very rude and yelled at us and when we yelled back about his rude tone he said he was calling the police. We are super senior and in 30 years have never had an issue like this. He needs to be fired asap. refused to give us his name. still not getting our mail delivered.

Everyone there is so helpful and professional. They are good at giving suggestions and help…read morecompare situations. Very nice staff

When is this place not ever busy. It's always busy…read more There's open space parking right in front of store during early morning hours. Other than this, coming to this location can be challenging due long wait lines. Also, not a big fan of the shopping center that this Postal Annex is located in. However, this location is has been the closest to my home for all my mail and package drop off needs. There's the same three staff that usually work at this location (1 male and 2 female). They're proficient, communicative and knowledgeable. They're good. The store has two entrances. Thank goodness. The place is small and can be congested inside when there are too many customers waiting in line. Sometimes, the line will end up extending itself outside the door way. Still not the best area due to delivery driver(s) utilizing same door space to enter and exit. More congestion. Nonetheless, staff make it work. There's been times I've left due to long lines and I end up going elsewhere.