Stopped by last minute for a quick notary service and the only staff that day was very…read moreaccommodating. He didn't rush me at all while I was figuring out my documents until I was ready. At the end, I needed a pen to bring with me and he just happily gave me one since they don't sell individual pens. Such a nice guy!

Super professional & efficient staff. This place seems like a well run machine. Customers line up…read moreand the staff simply takes care of each person's needs with their full attention before moving onto the next customer. They don't rush & in being so conscientious everything seems to go smoother & faster in the long run.

I used this store recently for a number of Amazon returns. In anticipation of a wedding, I ordered…read morea number of dresses from two particular brands, in various colors and sizes. The return experience on Amazon was confusing and frustrating because each link only contained the brand and style of dress, not the color or size. And several returns required that I package them and print labels while others worked with a scanned code. I did my best to organize everything but made a couple mistakes. I stepped out of line 3 times to sort things out without holding up the line. The clerk was exceedingly helpful and patient, making the entire process easier and less frustrating. She even printed one label and finished packaging one dress for me. I highly recommend this store.

DO NOT GO HERE! MARCELO is the WORST! I've been a loyal customer of the UPS Store on 13th St. in…read moreImperial Beach for several years, and until today, I've had nothing but excellent customer service and amazing help from the staff. Unfortunately, that changed during my most recent visit. Marcelo was working the counter, and to put it simply, he was an absolute jerk. I asked him to tape a box shut for me, and he told me he could but that it would cost me a dollar. I wasn't thrilled about being charged for something so small, but I agreed and told him to go ahead. Then, as we were taping up the box, I asked him to tape it a specific way, and he refused. He told me that if I wanted it taped my way, I'd have to buy an entire roll of tape. I was honestly shocked. I was already paying for him to close the box, so I couldn't understand why he couldn't simply apply the tape the way I asked. His response? "You can tape it the way you want it taped if you buy a roll of tape" and pointed to the rack of overpriced tape they have on sale there at the store. Completely unhelpful and unnecessary attitude. To make matters worse, when it was all said and done, he charged me $3 for the tape, even though he had clearly said $1 earlier. When I questioned it, he insisted he said $3, which he definitely did not. The whole interaction was unpleasant, frustrating, and completely out of line with the level of service I've always experienced at this location. After years of using this store for both personal and business shipping, I will no longer be giving them my business. I am also going to tell fellow business owners who I know use this location about this encounter. Marcelo has zero customer service skills and should not be working in a customer facing position. I highly recommend visiting another UPS Store where you'll be treated with respect and basic professionalism. I forgot to mention that on my way out Marcelo pointed to a holder with business cards on the counter and in a sarcastic way said "you can take one of these if you want to complain, I'll make sure I forward the email to my boss" like the rude unprofessional employee he is.

Pankaj and Victor assisted my husband and I in mailing out our packages overseas. You can tell…read morePankaj has a really good relationship with his patrons and you can see that in how he knows people by name and provides speedy, accurate and professional service. The store is a bit small, but offers a wide variety of services to include a notary. There are cute little last minute gifts available all over the shop and cards, too!

Had to get something notarized and this place was efficient and quick. Couple who assisted were…read morevery pleasant. Lots of neat cards, gadgets and services here. Worth the time and effort to come here and even shop.

We have worked with Jennifer at the Mailroom for 8 or 9 years for receiving mail and packages. The…read moreservice is excellent and fairly priced. They accept deliveries for us from Amazon, Walmart, Home Depot, UPS, Fedex, and of course USPS. We mostly use 3rd parties to pick things up, but the many times we have dealt with Jennifer in person she has been very pleasant and provided exceptional service. Highly recommended

We have been using THE MAILROOM for 10 + years and customer service is excellent !!read more

I purchased a box for three months and definitely will not be renewing. Very unhappy with the…read moreservice from staff, there is always some issue or extra charge and aren't very friendly or willing to help. Idk about them but when Im working at my job I do my best to make the customer happy. I don't like to post bad reviews but I had to for this one:(

Tax day (April 15) 5:30PM tried to drop off state taxes letter at Post Office it was closed but…read moreinside was a sign to this business that they would take it until 10pm, they did... AT TWO DOLLARS an envelope, reason? because they needed to drive them to downtown office. Guess in this economy everyone needs money no matter how low they go. I hope the $2 was worth more than me ever coming close to this place.

I was tired of parking struggles, and long lines at the USPS. Stopped in at this Postal Annex…read morelocation. What a pleasure. Employees friendly and very helpful. One update, you do pay more for postage stamps at Postal Annex, then you would at the Post Office. Sorry.

From the owner: Postal Annex offers expert shipping, packaging, printing, residential shredding, and secure…read moremailing, providing service to everyone in the Chula Vista community. Postal Annex is also directly connected to L Street Self Storage, making it a one stop shop for you shipping and storage needs. This allows businesses to leverage this unique connection to maximize efficiency and profitability.

Went here for a first-time passport application and photo last Friday. Make an appointment online…read moreat UPS because they only do walk ins as soon as they open on Fridays; and those are 1st come 1st serve! Unfortunately, I'd forgotten my money order at home. Luckily, Mirian was so incredibly helpful and energetic and let me pay for the passport fee with my debit card. In total it was about $182.35; $130 for regular passport book and regular service, $15 for photos, $2.35 money order fee, and $35 for execution fee. The photo quality was superb; l looked like my usual self and wasn't washed out like some other places make you look. I was in and out within 30 minutes -- insanely good!

Had called about a missing package, very important stuff in there. What really got under my skin…read morewas how it was delivered to the "front desk/reception/mailroom" I checked all 3 & still nothing ! But better yet, it was signed for...by my name. So someone or some mailman had the audacity to sign for me using my initials, and it came from a mailman on my route near otay mesa. Be careful what you order here, the amount of time it's taking them to "investigate" is getting me worried about their honesty. I worked at the post office before, all mailman aren't so nice as they seem & it's very easy for managers to know exactly who mailed a route any day of the week, it's literally in the system & on paper.

Great customer service & friendly & bilingual service availability, ! Post office mail box…read moreservice.,!

This place has been reliable for more than half my life, friendly and to the point staff and all…read moreare bilingual.