The new team at the Edwards Post Office is doing a great job! Mail still moves a bit slower here…read morebut they are always friendly and willing to try and help.

Our Post Office staff does a great job. There are reviews that say otherwise and my guess is those…read moreare written by the extremely rude customers I often encounter there. Kudos to this team for continuing to deliver service with a smile!

Friendly and fast service every time I come in here! Sometimes the lines are long like on Saturday,…read morebut they love right along

My package was delivered last Saturday,Aug24 at 11:38 AM. Today August 31. They still have not…read morefound it.Tracking shows it was delivered and placed in a PARCEL LOCKER. This was a gift and I paid extra to have it delivered. They will not answer their phone at ALL. The package as of today is still not FOUND. Any suggestions on this situation would sure help. The USPO phone line has one Hour wait,I am sure they are so busy that the public is calling for same reasons as stated above. IF I could rate lower I would,Maybe Minus 15. From now on UPS or FEDx,no more USPO. Take the weekend off,or maybe look around the building for a missing delivered package.. Tom SR.

We were helped by Maggie and she was so helpful, kind, and went above and beyond to help us out…read more Thank you!!!

I would say if you can use ups do yourself a favor. Vail post office people give zero damn, are so…read morerude and disrespectful and keep loosing packages including multiple legal documents. Dealing with them is like dealing with a toddler that is unreasonable and wants to throw tantrums. I have never seen someone so uncountable. They lose your package and would just stare at you like "we don't know". The absolute worst people work here and I am super tired of dealing and relying on the worst! They might be underpaid or overworked but nothing absolutely nothing gives them an excuse for the level of unprofessional bs!

Beware that this store has implemented a $20 fee to pick up a package. This is *in addition* to…read morefees that the shipper already paid UPS and is assessed to you as the recipient. They give you a runaround about how they're not actually UPS, even though that's the name on the door, and they can add whatever fees they fancy, in whatever amount they choose. So you either pay the junk fee or let them send the package back.

I don't know what it is with this location and I've been selling online for 15 years never had an…read moreissue like this. I shipped out a package on 11/20. It arrived to this location on 11/25. It still says "preparing for delivery" and today is 12/2 so now i don't know what to tell the buyer. It's obvious it was lost tried calling no answer nothing. I guess the package will just live there forever.

If they had negative numbers I would have given this post office a negative 5. I have used this…read morepost office for the last 2summers but will never use them again. To many issues to list them all but the latest is that my change of address obviously isn't working and i am not receiving my mail at my new address. It is impossible to reach anyone in this office. I've tried e mail and phone calls. I have 2 packages that were delivered there and I don't know how to retrieve them.

I've lived here for over a year now, and I don't even bother with packages for the usps, only ups…read moreor fedex. They can't even deliver regular mail without screwing it up. I'll get checks 2 weeks late. For example, I have one check and bank statement that should have been delivered Monday of last week, but they still haven't arrived. I did get my junk mail on time though. Thanks for nothing, I guess.

Excellent personal experience. Several sales people greet me by name. Their service is very…read moreefficient given the financial cutbacks and personnel. Some customers get impatient, to them I offer, turn to the person in front of you or behind you and loudly compliment the post office staff so they can hear your appreciation about them. We don't want to lose this service here in Basalt. A grateful, satisfied local customer, Lisa A

This Post Office is in trouble. Some clerks are pleasant -…read moresome are burned out. Street delivery is not infrequently to wrong address. Hold mail cards sometimes ignored and mail just crammed into into outdoor mailbox. In past postmistress was defensive when complaint was expressed.

This is hands down the best post office I've ever had to work with. The staff are amazing and they…read morego out of their way to be extremely helpful and friendly.

This place is a convenient location. They allow 30 minutes of parking for free…read more Scott is a nice guy, the only issue I've had here that sometimes makes me hesitate coming in.. is a guy named Phil.. he was very kind and smiling with people, maybe he is racist? I walked up as normal asking questions telling him I am new here. He told me that even though my package said delivered... that I needed to wait until the next day because I don't have a QR code. I was very upset, I was adamant about getting my package because it was my only day off. After talking with the mail carrie, I decided to go into the line and let people cut until I could get another employee.. SCOTT!! He helped me RIGHT away, he walked me through it without having to tell him I was new.. he simply told me to look in the mailbox for a yellow slip, and it was that simple. Got my package for work on time. I wasn't going to leave a review but I was in Phil's line today and he completely ignored me and just got my package and when the surgery popped up on the screen of how the service was.. he clicked SATISFIED for me... how bold. This guy is very awkward to me around.. hopefully he changes his attitude to make people feel included.

Like many others I would not give this post office any stars at all. They are chronically…read moreunderstaffed, customer service appalling and everything is chaotic. I went to pick up mail from my box last week only to find it locked. Come to find out they are pulling down that particular bank of PO Boxes to make room for something else. They have assigned me another box which is also locked, and say it needs to be rekeyed but there is no locksmith to do it. They have no idea when I can receive mail again!!!

I don't normally do reviews like this, but I'm so incensed right now, I have to get it out of my…read moresystem. We're a small business in Nevada, and we had a customer order a large item from us. We shipped it USPS because it was the cheapest option, and the online system had no problem with the address we provided for shipment, and USPS took our money. Today, we were notified that USPS doesn't deliver to that address (no reason given, and it's literally a mile from the Post Office). I called the office in Aspen and was told "it's an area we don't deliver to, and it's being returned to you". I asked why and was not given a legitimate reason, nor was there any explanation why if they don't deliver there, they accepted the address when shipped without question. They could have held the item at the post office and asked the customer to pick it up, which they would happily have done. Instead, it was immediately shipped back to us with no mention of a refund for taking it when they know they don't deliver there. We usually ship FedEx, and if we ever enter an address they don't deliver to, they inform us of that before accepting the delivery. So now our customer is not getting the package on time, and we're out the shipping with no explanation. From now on, we will ONLY ship FedEx or UPS. I would give zero stars here if that was possible.

I have never reviewed a PO. But here goes- in all the PO's of this area the customer service here…read moreis the best! There are two really nice ladies, one who is named Star and she is a star and a gentleman. They are so nice, and never seem frazzled. I have received some weird attitudes from the staff at Edwards PO, like they do not want to be there. The Vail one is like you are in the twilight zone. This one is run efficiently!

First of all, the guy working the counter was all alone.. But REGARDLESS, he absolutely killed it…read more Speedy, expedient, polite, professional and absolutely crushed anything that came his way. Between helping other customers resolve an issue to collecting package slips and getting a line of people between 5-8 people their package/ and out the door and/or getting something mailed out in under a couple of minutes. And not just once but multiple times as the line would form again. While I was getting some things filled out and ready to mail out, he was super helpful and attentive, all while giving every customer the same attention. Alex is an excellent worker and deserves a raise! If I could give more than 5 stars based on his work ethic alone I would. Mis respetos y agradecimiento por tu esfuerzo Alex.

Shows my package was delivered but it was not. Cannot speak to a human at customer service. FedX…read moreSUCKS!!!! I am posting one star because I have too! They don't deserve one!

stated package delivered - no signature required......and in traditional FEDex and UPS style....no…read morepackage found at my door...seriously!! Betting the drivers swindle our packages for personal use. Why is it so difficult to get these drivers to deliver our packages here in Edwards?