I've been here twice and have had terrible experiences both times. This location is severely…read moreunderstaffed and I've only seen one person working. And they walk away for minutes at a time and don't come back which causes even bigger delays. I've heard from other people in line that it's always like this and it's super frustrating, especially considering the short hours they are open. Both times I've been here, I spent well over 30 minutes waiting in line. There's no place for you to even leave packages if you already have them ready to go and just need to drop them off, so you still have to wait in line. The staff also act like they don't want to be there and are really rude. When I was in today, the lady working there literally walked away without saying anything and then came back, made zero eye contact, and I literally had to ask her to unlock the window thing for me to deposit my package.

I typically have good experiences at this post office. It is functional and fine, no issues for me…read more Occasional I may run into a longer line during busy hours. It is in a good area.

2nd time they lost my paycheck. Their mail boxes get robbed and even the gray boxes that hold mail…read morefor the mailmen to access on their routes are broken into.

Paul J Singer is possible the worst manager I have ever tried to talk to about customer service…read moreissues. My one day delivery package that was never received nor was a notice left but apparently I wasn't eligible for a refund because the clock was stopped when they tried to deliver to my apartment yesterday although I still don't have my package. Absolutely the worst customer service I have ever received. Never go to this post office if you can avoid it.

Although this post office in Bay Terrace is closer to me, I now go to the post office in Whitestone…read morebecause the customer service is better there. There's one particular employee at this post office that's extremely rude and condescending to customers. She emanates passive aggressive "I hate my job" energy and ends up taking out her frustration on customers. Most post offices staff will accept mail at the window, but this one employee asks customers to walk back towards the entrance and utilize the mail slot. I'm mailing out a package and letters, just accept my mail! Like other reviewers have mentioned, I've also observed this employee go to the back room to text on her phone while her poor co-worker has to pick up the slack! The condition of the post office is also very messy and it could use a sweeping (see photo).

This post office is the WORST I have ever been to in my 60+ years, avoid at all costs. The customer…read moreservice people are awful. This is my third negative review about it and I really hope something is done before the Christmas rush for 2025. If I could give zero stars, I would.

Shredding, ups mail ground, us mail, copying, faxing,shipping supplies services with friendly…read moreefficiency. Sure beats us post office. Only 4 because often busy as it is area favorite. Came early to wait with 2 others that started line.

Reliable and very professional! I come here all the time to…read moremake online returns and I never have any issues. The lines are quick bc they're speedy workers. They do notaries here too!

I can only add to the other dismal reviews. The clerks here are generally nasty, rude, impatient,…read moreand short. If you have the slightest question or confusion they castigate and berate you in front of everyone. They lack common decency or courtesy. The interior itself is a shambles too. For example: with many credit card machines, you can insert your card at any time during the transaction. However, with their machine, you have to wait. There is NO INDICATION of this anywhere, until the clerk yells at you that "I didn't tell you to put it in!" You see, it's your fault you are bothering them, and not following their ridiculous protocol, and thus disrupting their way of work. Or if you have to wait in line to get the label & envelope - which should be stocked in the lobby - you get yelled at if you ask if you should return to the end of the line again or simply wait until you're done addressing and closing the envelope you would have completed already IF THEY DID THEIR JOB AND STOCKED THE LOBBY. The easiest solution is to de-unionize the USPS so that employees are answerable to the customer and to performance rather than let loose to their own laziness and lack of upbringing.

The worst customer service experience from the young lady at the counter today. Rude and not very…read morehelpful.

Was impressed with how quick the line went. Didn't have to wait very long. Recommend this post…read moreoffice.

Diana was amazingly helpful when I came asking for help finding the best way to send in my passport…read morerenewal application. She not only advised me on which service to use to ship my items with, but also went above and beyond in making sure I had everything correct and completed before I mailed it in. I was also impressed with how the post office thought to set up a desk by the door earlier this year to expedite the service. I was even able to make my payment there, and quickly at that. I see this as a sign for good things to come as the USPS continues to modernize and improve their service!

Fucking horrible if your package is here your basically fucked i waited 7 hours and ended up never…read moregetting my package dont ever use usps and they dont use common sense either there are obvious places to put a package that they have before and all of a sudden they cant usps is terrible never use them for anything

Line out the door and only 1 person at the window! waited over 30 min to send a…read morepackage...ridiculous!

I sell things on eBay so I use USPS quite a bit. Most of the folks leaving scathing reviews don't…read morereally know how the post office works, and I highly suggest people do their homework before walking into one and tearing at the (understaffed) workers who're unlikely to blame for whatever issue you're having. With that out of the way, why am I giving this location only 3 stars? Two words: Air conditioning. Fix it. Fix it. Fix it. Fix it.

will never come back again employee treated me like im dumb,…read morepaying 5.49＄ for a box that i had to build up myself, that guy was disrespect and racist, treated ppl differently, make that weird face when I'm trying to figure out how their box works, say merry Christmas to every other customer but not me， felt disrespected. And the box that they selling to me has more than half of the space wasted

Slow and unbothered by a long growing line. one perso behind the glass. Very frustrating.read more

My package was dropped off at this office WEEKS AGO and hasn't received ONE UPDATE!! I filed a lost…read morepackage search claim and it was CANCELLED and I was told to call this location as apparently it was left here and hasn't left the location since the drop off?? Now I've been calling them for hours as this package is very important and they have not answered or cooperated once, also apparently this is a regular experience for this location so DO NOT go here for your own sake