Super helpful! Walk in passport service is really efficient. Make sure your paper work is correct,…read moremakes the process easier! Thank you USPS!

The USPS office in 5755 Kittery Dr, Colorado Springs, CO 80911. They have a…read moreserious policy problem regarding their passport operations. According to their schedule appointment website it says walk in hours are 9-12am. I get there on 27 Dec 2025 at 1030hrs. As I walk into the lobby they have word document notices that they are only performing passport operations from 10-11am. I walk in because I still have 30min until their new "policy" is closed for the day. They announce that they are only taking one more applicant and even though the family ahead of me had no paperwork prefilled out, I let them go ahead of me and I'll just show up the next week which was today the 3rd of Jan 2026. I show up at exactly 1000hrs on the dot. I get called up to the desk and the very rude customer service rep asked me if I had a number to be seen, I'm asking what number are referring too? He stated there are numbers that drawn to get serviced for passports and I'm like what??? I told him that I had no idea there was a number system and that it isn't stated anywhere in the lobby so how am I supposed to know about this. I explained to him I was here a week ago and there was no number system then. He stated that he wasn't going to argue with me at all. And then proceeded to ignore me and not even look me in my eyes knowing that he was wrong and rude. Didn't even try to help me at all and tried calling another customer to get rid of me. That offices policy isn't posted anywhere and they stated that last week that they didn't update the website to reflect said updated policy. This is very unacceptable behavior and I expected better from the so called professionals at the USPS. I served this country for 23 years in the Army on many deployments and I got better treatment on foreign USPS offices then I did here today. That is ridiculous!

The customer service team could use some reviews on being polite to the customer and not so CURT!…read moreIN THEIR toneof voice to customers. Crazy that they charge UPS expedited prices for something they end up sending through USPS. It would be nice to be greeted as you enter and Thanked for using their services.

First: over two months ago we brought in an Amazon return-no box needed. They scanned my QR code, I…read moretook my receipt and moved on. Fast forward nearly two months later Amazon has re-charged me for their item because it never made it to them-and I foolishly threw my UPS receipt away so there's nothing they can do. Not only am I out $100+ but now I don't have the item either. Frustrating to say the least. So keep your receipt. Second, I brought in a box that was sent to the previous occupant of the house I bought. I tried explaining that "this box needs be to returned to the sender because the addressee is no longer at the listed address." Rushed and not caring, she set the box aside. Two days later that same box got delivered to my porch again.

I can't say I've physically been inside this Post Office on Fort Carson but I have called a few…read moretimes on the phone an every time I have called I've always gotten a postal worker to answer within 3 rings , not only were they professional, polite knowledgeable they answered the phone the tracking service was second to none , try the branch on west 8th , good luck getting those folks to answer the phone over there I called on a Tuesday 5 minutes after they opened , 5 times I tried in a few hours to this day haven't gotten them to answer a phone , go there to mail letters & parcels or to pickup my mail when the out source delivery boneheads can't figure out how to deliver my packages ! So considering all around service I am always satisfied to present day.

Waited in line for awhile just for me to get to the front and him tell me I have to go home and…read moreprint out a label for international shipping. Asked him do they not have that there (considering I always been able to get it at the post office) just for him to tell me no. I hate folks who don't try to help the customers and have the "oh well attitude" which is what he had. Ticked me off. What if I didn't have a printer to print that? Since when don't the post office have that there? Ridiculous. He's garbage and they need to get someone who's more willing to help their customers.

I moved into the apartments behind this business some months ago. Shortly thereafter, when I…read moreordered things online, I noticed that I could pick them up as an access point here. My apartments are often inaccessible due to others locking our entry door during the day, and I sometimes worry about things getting stolen. This takes care of both of those issues. Perfect. Imagine my surprise to have the cherry on top of cheery, lovely service every.single.time. I come in (which is fairly frequently). The business appears to be family owned, and they've got a litany of other services I wouldn't hesitate to ask for, if needed. Whenever I have a package to pickup, it's always quick, efficient, and with a smile- what more could you ask for? I'll be sad to move in a few short months, but I've appreciated these folks alot in the time I've been able to use them. Fair pricing, wonderful people. Thank you!

I feel like they swindle people by not explaining the situation. Paid for something that was…read moresupposed to be delivered on sat ( two day delivery, mailed out on Thursday) when i specifically indicated it needs to be delivered 2 days... we checked and cheapest was FedEx. We did have weather delay which i understand we can't do nothing about mother nature but package kept getting delayed. Still not delivered on Tuesday even though package was at the destination. The person at the other end had to go to the local center and they explained it was not sent as 2 day delivery. Called the mail center and they are explained it indicates it is a 2 day delivery but when they get delivered is fed ex issue, not theirs and i did not pay for 2 day delivery. That was never explained...I thought I was getting a good deal but apparently I was swindled... won't be using them.... should be honest with people.

PMB customer always friendly…read moregood service sorry James B. you must have caught them on a bad day

I'm constantly mailing or shipping packages and PostalAnnex is always my go to. I have been using…read morethem for over four years and have always received excellent customer service. When you enter the front door, you are always greeted and quickly helped. PostalAnnex is a family owned and operated business. Ken, is the friendly dad of the operation who employees son-in-law's and daughters. I always look for Brandon because he knows me by name (even with a mask on)! Shipping from here is made easier when you ship to the same addresses often. Those are stored in a secure system under your name (like your own personalized address book) so it's quick and easy to send subsequent packages. You do pay slightly more per services than if you go to the post office directly, but the customer service, and timely delivery of packages is worth it to me.

Service was prompt and thorough! I came here to fax a few things, highly recommend!! The lady who…read morehelped was super kind and helpful!

Much better than any of the UPS Stores off Post. I typically don't use UPS but Amazon utilizes…read morethem for returns sometimes so that is typically when I need to use them. I have used two other locations off base, and one tried to charge me for a return label they were to print out, and the other said they shipped the return but apparently it has been over a month and they still have not received the package. I do not live on Post but luckily not too far away, I will be sure to come here whenever I need to use UPS. I recommend this location over any locations off site, everyone seems friendly and I have not had any issues with my shipments.

The most dishonest, unreliable company one can imagine. The dishonesty along with just dropping my…read moreitems off on the side of a busy road without first coming to my house was unbelievable. I waited home from 1-4 pm as I was asked, they never even tried to come to my home....but said they did. The worst part is I never signed saying I received my shipment....they just left it at road and didn't notify me it was there.....on the side of the road, a neighbor who couldn't believe told us. The follow up was just more dishonesty from drivers and staff who lack integrity. Sad!

RAC, I've noticed gets the shit end of the deal when it comes to delivering UPACK/ABF Freight. I…read morereceived constant lies and misinformation from UPack. First, the pressured me not to contact RAC transport with my freight package and to solely go through UPACK. This is BS. If I didn't talk to RAC, I would have blamed them for all UPacks faults. 1) They would not give me the local carrier company information. 2) They said RAC will only deliver Monday and Wednesday. This is a lie. I called RAC and they could deliver m-f. Which is annoying when trying to plan a cross country move. 3) They said my UPACK will be at my house in 4-6 business days. Another lie. My freight reached RAC after roughly 8 business days. While confirming a speedy delivery and I'm still without my items. 4) When I called about my freight they said again not to contact RAC. And though I am still without my freight I've been in contact with RAC they proved with they care more about getting me my freight more then upack. So my advice to everyone, just call and be nice. They are a great help and solid communicators. If you work through your dilemma with them they will problem solve. So my advise before blasting RAC be civil and talk to them. If the employee seems disgruntled it's likely because you have little clue to the stresses you put on them with your disgruntled attitudes. Thank you RAC for assisting me and i cant wait for my freight

the worst water company in colorado springs...bad water and service...district manager told me…read moreeveryone knows colrado centre has bad water, i asked him are there flyers or banners that let people know do realtors tell people when looking to purchase a home...no..these people have no common sense or customer service skills...ovecharging for awlful service

The only place to go! Honestly, between how quick I'm in and out and the quality of service I…read moreconstantly receive I won't go anywhere else. Terri makes me feel like a regular even with only stopping in a handful of times.

U-Haul scam - stay away!…read more I rented a box truck from this 3rd party U-Haul location in January 2024 (EZ Ship off Academy). After returning the truck, the shop manager charged an exorbitant "fuel" charge in the amount of $53. I drove less than 40 miles. I called the store manager to inquire about the fuel charge. Their response was that I should not have placed keys in the drop box, and that I should have physically entered the store to return the box truck. The manager then said that it was likely that another individual siphoned fuel from the truck after it was dropped of at the store. The manager said that I was responsible for someone siphoning fuel out of the truck while the truck was on the store's property, and after the truck had been locked with keys placed in the lockbox. After pleading my case the manager refused to offer a refund, citing a u-haul policy (which was not reviewed adequately during time of contract signing). This experience was extremely disappointing, stay away! Fuel charge will be disputed with CC company and complaint will be submitted to U-Haul.