Original review 12/2/19, updated review 12/6/19 Let's talk about Darling Mary. More complications brought me physically into the post office vs waiting the last two days for my amazon delivery to be sent to my doorstep. Alright, fine, Darryl (amazing Darryl) explained to me the drill over the phone and that I had to come in, let's do it. If you look at my last post the original gal in the vest now has the name of Mary. She had incredible customer service, I could talk about her all day. She went to get my heavy package and brought it around to me and was very personable. I couldn't have been more thrilled. Mary was very professional and made sure all of my questions were met. I had an additional question that Darryl had helped me with on Monday, because it was complicated she went to grab him to help. He was MIA (doing boss man cool stuff) but she continued helping customers while still checking on me. This is EXACTLY what she did when I was in his office on Monday. She is AMAZING at multitasking, very thorough, polite with just enough kindness that isn't overwhelming. I wish this was my regular Post Office because I'd be glad to have someone like Mary to see when I go in. Please give this woman a position in charge, not sure where she stands but swap her out with the mean supervisor. Mary can run the show and let people know how it's done. We need more people like you in this world. Good luck in your journey and continue making a positive impact on others. Thank you for what you did for me today. read more

Super helpful! Walk in passport service is really efficient. Make sure your paper work is correct, makes the process easier! Thank you USPS! read more

US Post Office - Exterior - Post Offices Near Me - Colorado Springs, Colorado

See all

The USPS office in 5755 Kittery Dr, Colorado Springs, CO 80911. They have a serious policy problem regarding their passport operations. According to their schedule appointment website it says walk in hours are 9-12am. I get there on 27 Dec 2025 at 1030hrs. As I walk into the lobby they have word document notices that they are only performing passport operations from 10-11am. I walk in because I still have 30min until their new "policy" is closed for the day. They announce that they are only taking one more applicant and even though the family ahead of me had no paperwork prefilled out, I let them go ahead of me and I'll just show up the next week which was today the 3rd of Jan 2026. I show up at exactly 1000hrs on the dot. I get called up to the desk and the very rude customer service rep asked me if I had a number to be seen, I'm asking what number are referring too? He stated there are numbers that drawn to get serviced for passports and I'm like what??? I told him that I had no idea there was a number system and that it isn't stated anywhere in the lobby so how am I supposed to know about this. I explained to him I was here a week ago and there was no number system then. He stated that he wasn't going to argue with me at all. And then proceeded to ignore me and not even look me in my eyes knowing that he was wrong and rude. Didn't even try to help me at all and tried calling another customer to get rid of me. That offices policy isn't posted anywhere and they stated that last week that they didn't update the website to reflect said updated policy. This is very unacceptable behavior and I expected better from the so called professionals at the USPS. I served this country for 23 years in the Army on many deployments and I got better treatment on foreign USPS offices then I did here today. That is ridiculous! read more

Got here at the crack of dawn to process a passport application only to see a note on the door saying that they don't process passports anymore. read more

US Post Office - Post Offices Near Me - Colorado Springs, Colorado

Zero stars. Update your passport hours online to match what you taped to the door. Wasted an hour coming here to find out you don't follow your own posted hours. Ridiculous read more

If I could give negative stars I would. Andrew with their complaint department is useless as can be and gives no cares that pictures were ruined by their carrier. This post office has got to be the worst in the US. Customer service as a whole is awful at this location. Never had a good experience and this just sums up how careless and unprofessional they are. The package was clearly marked and you could tell it was something that should not have been bent. How hard is it to walk yourself to the door and put it on the porch. Just a bunch of lazy workers getting paid too much to handle things that are valuable to customers. "Regarding your bent photo, unfortunately, requests that shippers write on their packaging does not mean the service will be provided by the USPS. If a shipper wants a nonflexible item to be delivered without any flex damage it needs to be properly packaged as such. I do recognize that the courtesy should have been given by your carrier that day and I apologize that it was not. Sincerely, Andrew Talafuse Supv Customer Services read more

had stellar service this morning. Jason was a rock star! went in to get out passports only to realize that we forgot our son's B.C. they allowed me to go home, find it and return well they serviced the rest of the family. They were so understanding and extremely helpful. read more

For the times that I can't use the self service. Even though sometimes the line is long I've always been greeted by a friendly smile and efficient service. Can't beat the prices read more

Greg helped me out with my passport and went ABOVE and BEYOND for me. the person who was supposed to do passports for as not there on the day i came in, so greg walked me through all the steps, helped me fill out paperwork when i had questions, and even helped me book an appointment so i could get in!! i can't thank him enough. 10/10 experience with him :) read more

this location has a bad rep for their passport appointment/walk-ins. I got there at 7:30 AM and was immediately helped and given a number and the workers were so nice and helpful. They were fast and efficient and service was just amazing. read more

Listen, I get no one has a "great" experience at the post office. I mean who's going to yip it up? This post office has great customer service and some how I always leave with a smile on my face when I have to interact with anyone there. Last time I was there I was setting up a mailbox for some online stuff and we actually left laughing. I wish I rememberred the gentleman's name that helped us. Keep up the great work! read more

i hade another issue with a driver, thinks it was funny,i tryed to ask him about any packages i was ganna be getting,he acted like the truck on fire or somthing, he dint let me finish my centenceceathere, HIS NAME WAS JIM,AS HE TOLD ME, I DIDNT CARE ABOUT HIS LITTLE MASHINE HE HADE EATHER, KEEPT GOIN ON ON ABOUT OTHER STUFF, AND WAS VERY RUDE TO ME, THERE NO NEED TO BE RUDE TO A CUSTAMER, even if he or she is runing lat, to me he made a full out off me,i ust wanted to ask about ,packages, i never got to to him to look out for them, sence rude, i hope never happens to me or another cstamer,getting there maill, ,he seamed like he was not tpe that wanted to talk anyways to any tperson, i will remove comment eventaly, other drivers need to do the sam,e WILL, IS AN AWSOME DRIVER, WHY CANT THEY BE AS COOL AS HIM read more

It's interesting to me that this USPS location can take a passport appointment where they get your contact information, but when you show up they've posted this sign on the door without contacting those who had appointments. After bad experience after bad experience with the USPS I should know what to expect, but it remains frustrating that the lack of concern for the customer never seems to improve. read more

US Post Office - Post Offices Near Me - Colorado Springs, Colorado

Customer service at the post office building is amazing! though my carrier attempted to drop off a package that required a signature. it's a Friday at 1pm. when i didn't answer the door because i was at work, he huffed and rolled his eyes and threw down my other package that didn't need a signature. caught this on my doorbell camera. i understand that carrying a package that is MAYBE 1 pound is annoying, but get over yourself. people work, just like you are buddy read more

Make an appointment weeks in advance for passports? Well, their guy doesn't work on Fridays, so someone will call you 2 hours before your appointment to tell you about another office that takes walk-ins. Right after you make the appointment, so you can make better arrangements? Nope, two hours before you're supposed to show up. Didn't you call ahead to make sure about the appointment? Doesn't matter, because they don't answer the phone. Ever. Didn't you sign up for text updates? Don't make me laugh. You didn't really think that was for real, did you? You're so gullible. What's that? Made you look! Haha. Did you think the information you saw posted by them online or recorded in their automated phone system was accurate? You made a stupid assumption: that you matter to them at all. I feel sorry for anyone unlucky enough to live on their routes and depend on their "service." read more

I really thought this was going to be a run in run out type of deal... not at all... I had to stand in line for over 25 minutes just for a book of stamps. They had a total of four clerks there but, only two of them taking customers. The other two just stood there chit chatting while the line got longer. They definitely didn't have any interest in helping out at all... I will not be using this post office anytime soon. read more

Smooth efficient service at a convenient location. Parking adequate. Had cards and packaging for sale which is always nice. read more

US Post Office - Post Offices Near Me - Colorado Springs, Colorado

Carrier's need to pay better attention to when delivering mail/packages. My package got put in someone else's mailbox and unfortunately I now know I live in a community where people will keep packages that are delivered to their mailboxes with someone else's name on it. Smh read more

Horrible staff. Rude, disappeared in the middle of helping me and when I asked another staff if he was coming back she said I don't know what he's doing or when he'll be back. He'll come back when he comes back. We waited another 10 minutes before he showed up and when he did he was very hostile. When my husband brought up our issue Kevin the supervisor then threatened him and made derogatory remarks about his clothing. When my husband asked for his supervisor he said he's the supervisor of the whole post office read more

Super slow and starting to get run down. The machine to ship out packages doesn't work so had to stand in a huge line. The staff is nice but not enough to keep up with the demand. Right now there are 15 people in line and only one lady. She's training someone so is slower then normal. There was a guy here but not sure what he's doing...left with a huge line and nowhere to be found now. I think it's time to take my business to the free market and hit a pack n mail next time. read more

The absolute worst post office in the history of the postal service! I've never been a mail carrier but it doesn't seem to me that matching numbers on envelopes with their corresponding box would be that difficult. Apparently it's down right impossible the way these carriers operate! Our neighborhood constantly has issues with them. Wrong letters to wrong address, missing mail, and packages left in parcel lockers with no key in the residence's box. Then you call and get someone who's less than interested in helping you. The ONLY person I've spoken to there who has actually HELPED me is Patricia (she gets 5 stars *****) but everyone else here if I could give 0 stars on this review I would. Horrible, awful, terrible! I wish I could opt out of government mail service -- they're THAT bad! read more

My review is in regards to whomever delivers my mail. This man lacks integrity. On 2-4-2021 I was expecting an expensive package. In the evening, I checked tracking and it said it was delivered to my front door/porch at 3:29 that afternoon. There was no package. I checked my cameras and USPS did not come in my driveway nor to my front door/porch. I put out a post on next door to see if maybe it was delivered to the wrong home. I followed up the next day, 2-5-2021, by calling the post office and giving them the tracking. They said they would look into it. I followed up again with a call on 2-6-2021 and was told the driver did not have the package. I happened to go outside and saw him loading the boxes (not sure what they are called) and I asked him about it. He said he delivered it to my front door. I then informed him that I have cameras and he did not leave a package. He went on to tell me that some people in the neighborhood have had packages stolen. Did I already mention that I have cameras (so if he left a package and it was stolen, again, it would be on camera)? He is a blatant liar. read more

Went in today for a money order and mail a letter. The first gentlemen was fast and friendly and not the reason for my review today. As I finished sealing my letter and went to the other open teller for the hand off so I can leave he began berating me telling me to wait till I was called, can't I read the sign, just having an attitude. I read the sign and it reads for privacy of the other customers to wait. It was me and another guy already being helped. So no need to be talked to like I was stupid when all it took was a handoff so I can leave. In a customer service job he forget the service part. I decided to wait for the other teller so I wouldn't have to wait to be served by the rude man. Given the rating this place already has I guess I shouldn't have expected much. read more

My mail carrier likes to set up little riddles for me! I get my email that my package has been delivered, so I open my mailbox and find the parcel locker key- yay! That means it's been delivered. Sadly, the locker keys are labeled incorrectly- so I have to try all 8 lockers. It opens number 7. *excitement mounting* I swing open parcel locker 7 expecting my package- nothing In there except another parcel locker key- whaaat? And get this: the key I've been gifted doesn't open anything, and I return home empty handed! Doesn't that sound like so much fun? I hate this place, you guys suck and I'm keeping your stupid key since I don't know what else to do with it. Maybe when my package arrives you can have it back lol read more

This post office isn't great, as indicated by the reviews. Our mail carrier likes to drive into our driveway, whip around way too quickly, and then leave the driveway way too quickly, often kicking up rocks and making holes in our driveway. One day while doing this he slung a rock through the back window of my car, shattering the entire thing. When he did the same thing a couple days later, I asked him politely not to turn around in the driveway like that. He said ok and left. The next day we get a slip in our mailbox saying "package wasn't delivered because of no access". Went to the post office and went all the way to the head mail carrier. Complained about it and informed them of the broken window. We were told that he isn't allowed to reverse the truck so that's why he isn't delivering. Asked them why he can't just park at the end of the driveway and walk it to the house like every single other mail carrier I have ever had. They said it's a union job, nothing we can do about it and laughed. This place is the absolute worst. read more

Hoorrrriibbllleeee service. Just spent thirty minutes in there even though only ONE person was in front me. They spent the majority of it looking for my package. You need to do better on your organizational skills! read more

This is by far the worst post office ever!! They are incompetent and lazy. They forever placing mail in the wrong box and dont try to call them because they just let the phone ring without a care in the world. read more

As always, the Colorado Springs Postal Service never let's me down with disappointment. Had a package coming from California on Monday and initially it stated online with a Saturday delivery which I thought was odd from years of experience with Priority mail. Sure enough the delivery date (next day) was adjusted to Friday which seemed right. What was interesting is that the online site said that package would be delivered on Friday by 8:00 pm. 8:00 pm, never heard of such delivery time from USPS! Anyway, Friday (today) at 6:00 pm, no package so I called to listen to the standard reply/B.S. which I got. By the way, the automated system said 6 minutes wait but my actual wait time was 1 hour. The employee stated that the package most likely wasn't going to be delivered past 6:00 pm which I figured. Anyway, I'm retired and definitely have time to harass folks for not doing there job! read more

Shopped a box to my son in California , never made it , went down there to that post office , the manag said was too busy to talk to me after four visits never got any results , they took my money and my box was lost , I went back and forth on the phone and at a the office, do they lost my items and claim they are not responsible for the problem, bad customer service all the way through management to the clerks . I told the supervisor that they had lost me as a customer, I wouldn't even buy a stamp from them , next time it's UPS or FedEx , I'll pay more but the service is better . Thanks USPS , you kept my 20 bucks plus the items and no service. In my book it's called stealing. ! read more

I know USPS has notoriously bad customer service, but this is ridiculous! One guy. ONE! Working the counter while people create a line thru the lobby. Steve is completely useless. My priority package with 2 day delivery and tracking is just gone. The tracking says it's still here, but it's not, but it hasn't been scanned anywhere else. Flat gone. And Steve told me that I have NO recourse. FedEx is getting my money from now on. read more

They locked the doors over 10 minutes BEFORE closing time so I had to use the machine and pay extra to use the flat rate envelopes. To top it off, they had ONE dead pen on the table so I then had to wait for someone to come in who might let me borrow something to write with because trying to get the attention of the employees did nothing. So, this one star is for the kind stranger who gave me a pen so I, and another lady who was pen-less could get our stuff mailed out. read more

Horrible service. Post office employee refused to help me when I tried returning a package. Paid extra to have them print a return label and after one failed attempt at scanning the code I asked him to key in the number. He started to complain and say his system wasn't updated and he wouldn't even try to key it in. Driving to another post office location now... read more

I would love to do my Christmas shopping online but i'm scared this incompetent post office will lose my stuff or just deliver it to the wrong address. Im hearing alot of my neighbors going through this right now and its just sad... post office just cant get right. read more

So I know no one likes going to the post office. Between the lines, the waiting, the options and the boredom, it's not my favorite thing either. But Elmer helped me with correcting a zip code and was funny, genial and quick. The line moved fast and no one was waiting more than 10 minutes to mail their packages. Keep it up! read more

This place...where to begin. I cannot express the amount of times I have had a package delivered and signed for by someone who isn't me (like the postman) when it says signature required you'd think they would do what UPS does and verify your identity and then sign for you (thanks to covid). Apparently today I had a package left on my front porch. Wrong. Not on my porch. Not in my letter box and not in a parcel locker. So where is my package you might ask...no idea. They don't answer the phone. 9 calls on less than 20 minutes and none have been answered. They delivered a $2900 rifle sight and left it on my porch saying I signed for it. I wonder what would've happened if it was stolen, if they signed for it technically I have no standing. Basically you're a mail service and people trust you with their products. Don't screw them over. Also, answer the phone. For gods sake you guys never answer the phone. read more

USPS is the worse but the security location is even more special. We are new to the area and it took a month to get any mail. We would stand in line for over 45 minutes and find out that there is no mail. We had to call the main office of the United States and the very next day our mail appeared out of nowhere. The one time I dropped off a package in the rolling thing, it was stuck so after ringing the bell to let them know no one bothered to show up. I saw an employee walking by so I let him know that that it was stuck, he said the it is full and walked away. So I had to go in the front of the line and place my package on the counter because the line ended outside. read more

Trying to get proof of residency in Colorado and one example the DMV website lists is a USPS change of Address Form CNL107, I called the location and a lady answered the phone. I asked her how to go about getting the form and she had no clue what the form was. She definitely didn't have any interest in helping me... I will not be using this post office, from all the poor reviews, they should probably fire all the current associates and hire people with good customer service skills. read more

Don't bother going there for your passport. The one guy who does them is never there and the other workers will literally ignore you if you try to ask about when the guy WILL be there. Ridiculous. read more

I mailed a package on a Monday, and paid for 2 day shipping. I didn't realize that 2 days wasn't "guaranteed." Day 6 and package is still not where it was suppose to be delivered. Absolutely ridiculous, both times I called they made sure to let me know 2 day shipping was not guaranteed and both ladies were rude. Why do they even have that option if it won't be delivered in the set amount of time? read more

Our neighborhood has constant trouble receiving our mail and packages. It seems items get put in wrong boxes or just go missing all together. I have lived in the Springs for three years and it has gotten worse this past year. I don't even want to order items anymore for fear I won't receive them. We recently got informed delivery and realizing how often it happens. read more